I got an iPhone16 in Sept 2024, and the Verizon person recommended GadgetGuard, so we paid $50+ for it. It cracked within two weeks. Unfortunately I was overseas, so had to wait until I came home at Christmas to replace. I order it - but it took 2 weeks to arrive, for a $10 shipping and handling fee (seems excessive for a 2 oz product sent via the cheapest shipping method). I installed it and in less than a week it cracked again! Do not buy this product!
Not only does this product not keep it's promises, but the glue damages other areas of your phone. Minor issues are Constant Fingerprints, just shocking and touch sensitivity issues. I wanted my money back $50 and because I bought it at US Cellular, I can only get another liquid Guard, like I really want to do that. There is also a tendency to rip the face off your iPhone. I am sorry it was ever put on and I never had a chance to say otherwise.
Registering a screen protector with Gadget Guard is necessary for those that are hard on their mobile devices. It is especially useful for young people that don't realize the full value of taking care of their devices yet. Gadget Guard has saved our phones more than once for each phone! It really is guarding our gadgets!
Absolutely love these Guards. I love how everyone works together to make sure you're satisfied with your order and to answer any and all questions. Only thing I'd change is getting Guard to customer faster. Keep up the great work. You guys are awesome
My first one got damaged ordered another came right away thought shipping was a little pricey at $9.95 but I guess it's better than paying full price. However when something says it has a lifetime warranty it should also state plainly the standard cost of the shipping charge! Instead of a vague statement made in very fine print on the back of the package. Especially since it was just shipped strapped to a piece of cardboard instead original packaging a charge of $4.95 or $5.95 would have been a more reasonable price. In the future I will buy a different product as other brands offer a better and cheaper warranty.
A lifetime guarantee comes with the cell phone screen protector. However, you have to pay for the shipping at a cost of $7.99 each. I had 2 screens to replace. The packages arrived in thin cardboard envelopes not much thicker than a paper envelope. Both screens were completely shattered. I paid $7.99 each this packaging, seriously?
I contacted the company and they would not refund my money; but, they did agree to send out 2 more with "a bit" more packaging. They arrived undamaged. I give 3 stars for customer service only.
I love this product and the company. Handled all of my needs or concerns in a timely, friendly, painless manner. They have excellent customer service and stand by their word. We had a screen break while this product was on it (not because of a simple drop. My daughter actually fell off her bike, with phone in hand, and hit the pavement pretty hard) but Gadget Guard stepped up to the plate and gave us everything we needed to have it replaced. And they paid for the repair as soon as it was done (I was aware of their replacement policy before I filed a claim. Gadget Guard clearly states there is only 1 free screen replacement, if the issue comes up, while using their product. So I was well aware of the fact that if I still wanted warranty coverage on the new screen I would have to purchase another screen protector). The only thing I would like to see change are the shipping charges. It's gone up almost $4 over the years (but so has everything else). Other than that, they are wonderful.
Install video did not match the layers of the packaged screen protector. Install failed and screen protector 'chipped' near camera opening. Ordered a replacement - for another $10 shipping. Maybe a second try will be better. Also, the registration process seemed detached from sales. I ordered the product directly from Gadget Guard. They asked for a copy of the sales receipt, what type of phone, etc. All this info should have been readily available. Frustrating.
My whole experience has been pretty good. The customer support is very helpful and understanding. My screen broke so I ordered a replacement, it came in a decent amount of time. Unfortunately, it came broken so I can't even use it. It was bent during shipment because the only thing keeping it from bending was a piece of cardboard, which clearly didn't work.
Received product in a timely matter. Had these protector screens on my previous phones. Easy application, got bubbles due to lint, use tape provided to remove and there you have a perfect install. I've tried other less expensive brands thinking to save money and always had issues (deficiencies, edges not sticking) and looking at your phone everyday it's well worth the price!
From order day to receiving it in the mail, took 4 days. I was happy it arrived so quickly.
Love my gadget guard 2.0. Saved my phone 2 times now. I'm very happy with them.
They totally honor their warranty. I only pay for shipping 10 bucks. This glass cover retails for $50. At stores.
I had absolutely not trouble ordering a replacement when mine cracked! Super quick and easy. The product itself has done a great job of protecting my phone screen from cracking. Definitely worth the price.
I think the shipping charge is too high for this light weight product. Should be more like Free or under $2 bucks. It also did not prevent my phone screen from cracking in several places. Now I need to replace that as well.
Have used Gadget Guard on previous phones. It has saved them from damage on several occasions. The Company stands behinds it's warranty with no hassle replacement if screen protector needs to be replaced.
Glass screen protectors are worth the extra cost. Would not purchase through gadgetguard again though. Warranty replacement prices keep going up. Highly recommend Zagg instead, their prices stay consistent.
Delivery of the replacement screen was quicker than I expected, which is nice when you are trying to help protect an expensive item. The first protector did not last very long and I am quite careful with my phone/have a case on it, so let's hope it was a fluke and this new one lasts longer!
Shipped timely, it was a holiday weekend so took a cpl extra days but made the two day shipping even more worth it in a way. This is the second replacement I've gotten and am very happy to have the ability to replace these when they break. They work too! Unless your phone gets run over like mine did (lol)
The lifetime guarantee and warranty protection is worth every penny. I have had to use this a few times because my teenage daughter is very hard on her phone. I will always buy gadget guard for this reason.
This was super easy to get on and so far has worked! First one had a crack within a week of purchase, but was replaced at no cost (other than shipping).
The glass was cracked upon receiving and I am not for sure if it was postal or just poor quality. I wont even deal with the warranty as you still have to pay 10 bucks and wait 7-9 days to get another.
Buy a different brand would be my suggestions to anybody who asks.
Overview
Gadget Guard has a rating of 2.7 stars from 1,584 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gadget Guard most frequently mention next day and verizon store. Gadget Guard ranks 6th among Gadgets sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hi Gary, we are sorry for any trouble you have had with installation. I believe we have identified your order and will be reaching out to help. Additionally, we know it is a bit redundant to reenter information that was supplied at the time of your order, but please note that you were registering the limited phone screen warranty and per the insurance company that backs that warranty, we must get all device specific information from you at the time of registration. We hope you understand! If you do not hear from us soon regarding your install, please reach out to our Customer Support Team at support@gadgetguard.com.