I love this product and the company. Handled all of my needs or concerns in a timely, friendly, painless manner. They have excellent customer service and stand by their word. We had a screen break while this product was on it (not because of a simple drop. My daughter actually fell off her bike, with phone in hand, and hit the pavement pretty hard) but Gadget Guard stepped up to the plate and gave us everything we needed to have it replaced. And they paid for the repair as soon as it was done (I was aware of their replacement policy before I filed a claim. Gadget Guard clearly states there is only 1 free screen replacement, if the issue comes up, while using their product. So I was well aware of the fact that if I still wanted warranty coverage on the new screen I would have to purchase another screen protector). The only thing I would like to see change are the shipping charges. It's gone up almost $4 over the years (but so has everything else). Other than that, they are wonderful.