The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
This summary is generated by AI, based on text from customer reviews
I dropped my phone and the screen saver got cracked. I went on-line and was able to get a replacement for only the shipping cost ($5.99). The phone screen itself was undamaged so the screen saver did its job.
The replacement came through pretty fast (from ordering online to arriving at my place, took 3-4 days). Having already registered my product, I appreciated the easy online access to request a replacement.
It was challenging to install by myself and i actually had to remove it and reapply it bc of airbubbles even though i followed the instructions but hopefully i get better. Overall great experience thank you gadget guard!
I have broken my gadget guard three times... I am a clutz... and each replacement has been quick, easy and painless. I had to pay for shipping and handling, $5.99, but there have been no questions or problems. I registered the first one and each one after has been a piece of cake. Thanks, Gadgetguard!
Whenever I've needed it they have replaced my glass without fail. Always
Use them for the best protection of my phone.
Even though the Gadgetguard cracked my phone did not it works great. I just purchased my Galaxy S9 and the guard I was amazed my phone didn't shatter
Gadget guard really protects my phone screen and saves me a lot of money not having to replace my screen.
I received my replacement guard quickly. It was easy to get everything taken care of! Thanks for your help!
My broken screen protector came quickly, as promised. I dropped my phone face-first on the concrete and the protector cushioned the blow.
Received within a week. It was easy to install myself. Great service! No hassle! The website and total replacement process was easy! Thank you!
Ih received the gadget guard but it was cracked. I have put it on my phone f il r protection anyway.
Honestly for $10 shipping it's a scam when you already paid $50+ and especially when you screen protector literally slid off my phone and cracked
Excellent, fast customer service. They replaced my broken screen protector within a week. It was easy to complete the online claim form with my receipt information and they responded quickly.
Amazing service! Can't say enough about the prompt and efficient service provided on our order! Definitely appreciate the product; saved my husband's 4-month old Samsung Galaxy S9!
My wife and I not sure if we would like changing our screen protector but we are completely satisfied. Her screen protector broke within 3 days of having it because my daughter dropped phone onto a concrete walkway. We sent off the request for a replacement and received it without any issues. Thank you for being on top of replacing your product!
Have had to replace multiple screen protectors due to having a toddler! Replacements very easy to order and always come quickly! Would and have recommended Gadgetguard!
I bought this for my new S9 because the dealer said that if it ever broke it would be replaced for free. Well it's not "really" free to replace since they charge 10 bucks for "shipping". Also within 7 days the protector cracked. It is not well made and seems to crack very easy. Going to look for a different one. (I'm sure there ok with that since they have already made 60 bucks off me for something that probably costs 3 bucks to make)
Received my glass screen protector replacement very quick. It was pretty easy to request a replacement as well.
Answer: Yes. I just replaced mine, for free and free shipping too. The replacement arrived broken so I reached out to Gadget Guard and they sent ANOTHER replacement for the replacement completely for free with zero hassle. As long as you register your original purchased protector screen within the time frame allotted they will replace them for free. Definitely worth the initial investment. Their customer service has been really helpful and quick in my personal experience. I will continue to do business with them.
Answer: Hi John, We are sorry for the trouble you are having with registering your guard. We would love to help with that! Please send a picture of the purchase receipt to support@gadgetguard.com and our Customer Support Team would be happy to help get this taken care of for you. We look forward to hearing from you. Thank you, Gadget Guard
Answer: Hi Farhad! We are certainly happy to help! Due to the privacy afforded on this review site, we are unable to see your specific information. I am concerned if you have sent 3 emails and we have not responded! We strive to respond as quickly as possible, but never longer than 2 business days. Please make sure you are emailing us at support@gadgetguard.com. Our Customer Support Team will be happy to help! Thanks, Gadget Guard
Answer: Legit company, they honored the lifetime warranty and replaced my screen protector with a new one for no charge.