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Gadget GuardReviews 1,583

3.2
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Gadget Guard Reviews Summary

The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.

This summary is generated by AI, based on text from customer reviews

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New Jersey
1 review
0 helpful votes
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I dropped my phone and the screen saver got cracked. I went on-line and was able to get a replacement for only the shipping cost ($5.99). The phone screen itself was undamaged so the screen saver did its job.

Date of experience: July 13, 2018
California
1 review
0 helpful votes
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The replacement came through pretty fast (from ordering online to arriving at my place, took 3-4 days). Having already registered my product, I appreciated the easy online access to request a replacement.

Date of experience: July 13, 2018
California
1 review
0 helpful votes
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It was challenging to install by myself and i actually had to remove it and reapply it bc of airbubbles even though i followed the instructions but hopefully i get better. Overall great experience thank you gadget guard!

Date of experience: July 12, 2018
Pennsylvania
1 review
0 helpful votes
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I have broken my gadget guard three times... I am a clutz... and each replacement has been quick, easy and painless. I had to pay for shipping and handling, $5.99, but there have been no questions or problems. I registered the first one and each one after has been a piece of cake. Thanks, Gadgetguard!

Date of experience: July 12, 2018
California
1 review
0 helpful votes
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Good for their word
July 12, 2018

Whenever I've needed it they have replaced my glass without fail. Always
Use them for the best protection of my phone.

Date of experience: July 11, 2018
Mississippi
1 review
0 helpful votes
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Good deal
July 12, 2018

Even though the Gadgetguard cracked my phone did not it works great. I just purchased my Galaxy S9 and the guard I was amazed my phone didn't shatter

Date of experience: July 11, 2018
California
1 review
0 helpful votes
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Gadget guard really protects my phone screen and saves me a lot of money not having to replace my screen.

Date of experience: July 11, 2018
California
2 reviews
0 helpful votes
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I received my replacement guard quickly. It was easy to get everything taken care of! Thanks for your help!

Date of experience: July 11, 2018
Washington
1 review
0 helpful votes
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My broken screen protector came quickly, as promised. I dropped my phone face-first on the concrete and the protector cushioned the blow.

Date of experience: July 11, 2018
Wisconsin
1 review
0 helpful votes
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Great product.
July 12, 2018

Received within a week. It was easy to install myself. Great service! No hassle! The website and total replacement process was easy! Thank you!

Date of experience: July 11, 2018
Colorado
1 review
0 helpful votes
Follow Trudi F.
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Ih received the gadget guard but it was cracked. I have put it on my phone f il r protection anyway.

Date of experience: July 11, 2018
Oklahoma
1 review
0 helpful votes
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Awful
July 11, 2018

Honestly for $10 shipping it's a scam when you already paid $50+ and especially when you screen protector literally slid off my phone and cracked

Date of experience: July 11, 2018
Maryland
1 review
0 helpful votes
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It good
July 12, 2018

Protects screen. No cracks yet. Yay, I can use phone. No issue. Good job. I like. Arrived quickly. Easy apply.

Date of experience: July 11, 2018
Wisconsin
1 review
0 helpful votes
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Gadget Guard products are worth every dime since the product is quality to start with & guaranteed free replacement is amazing!

Date of experience: July 10, 2018
North Carolina
1 review
0 helpful votes
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Excellent, fast customer service. They replaced my broken screen protector within a week. It was easy to complete the online claim form with my receipt information and they responded quickly.

Date of experience: July 10, 2018
California
1 review
0 helpful votes
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Excellent service!
July 11, 2018

Amazing service! Can't say enough about the prompt and efficient service provided on our order! Definitely appreciate the product; saved my husband's 4-month old Samsung Galaxy S9!

Date of experience: July 10, 2018
Arkansas
1 review
0 helpful votes
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Great
July 9, 2018

My wife and I not sure if we would like changing our screen protector but we are completely satisfied. Her screen protector broke within 3 days of having it because my daughter dropped phone onto a concrete walkway. We sent off the request for a replacement and received it without any issues. Thank you for being on top of replacing your product!

Date of experience: July 9, 2018
Canada
1 review
0 helpful votes
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Have had to replace multiple screen protectors due to having a toddler! Replacements very easy to order and always come quickly! Would and have recommended Gadgetguard!

Date of experience: July 9, 2018
Massachusetts
1 review
1 helpful vote
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I bought this for my new S9 because the dealer said that if it ever broke it would be replaced for free. Well it's not "really" free to replace since they charge 10 bucks for "shipping". Also within 7 days the protector cracked. It is not well made and seems to crack very easy. Going to look for a different one. (I'm sure there ok with that since they have already made 60 bucks off me for something that probably costs 3 bucks to make)

Date of experience: July 9, 2018
Texas
1 review
0 helpful votes
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Very satisfied
July 9, 2018

Received my glass screen protector replacement very quick. It was pretty easy to request a replacement as well.

Date of experience: July 9, 2018

From the business


gadgetguard.com
North Salt Lake, UT, United States