The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
This summary is generated by AI, based on text from customer reviews
You really stand by your warranty and I appreciate it. You guys replaced my daughters screen saver on her phone twice now with no questions ask.
Gadget Guard offers a great product and a guarantee that truly is simple and dependable. My wife and I often share our phones with an 8 and 3 year old. The phones take a beating. The Gadget Guard screen saver does just that saves our expensive phones screens!
The screen protector certainly protects my phones screen but the protector itself breaks with the slightest touch, which leaves me with a "cracked" screen and constant questions where I have to explain that it's just my screen protector. This forces me to get a new one practically every month, which is $10 for shipping every time I want a new one. It's very annoying and I feel that they shouldn't break this easily
I received my gadget guard screen protector in a timely fashion. Forcing 100 characters for a review takes you from 5 to 3 stars
I received my warranty screen protector in a timely manner but somehow already managed to get a tiny cracked in the protector although I have yet to drop my phone
My gadgetguard lasted over a year and would be longer if puppy hadn't bit the screen! Saved my expensive phone with easy fast replacement guard.
Really good. I got everything earlier than I expected. I have been with Gadget Guard for the past 2 years and I love them.
Online order was quick and easy. Refreshing to work with a company that stands behind their products.
Aleady received my order and have it installed
Enter all the information in the computer was very time consuming. Once everything was entered it seemed to go a lot faster.
This is the second time i have ordered replacement Black Ice screens. The screens are great, my wife drops her 6S+ two to four times a day, so far it takes months before the Black Ice screen protector breaks, but the screen on her phones is just fine. Thanks guys you have a FANTASTIC product.
I received the item who was damaged. I am in the process of making a case... I hope they will not make me pay for the shipping back and forth!...
Great product, fast shipping. Have been using this product for years and it's nice to have free replacement
Came faster then expected was super happy and easy to put on. Was expecting 7 days came in 4 truly love the warranty from this company have screen protectors for my iPhone X iPhone 8 and my iPad 5 generation I wouldnt go anywhere without having gadget guard around protecting my items
Received my product, intact, in a reasonable amount of time and it works. (Now if only it could remedy the clumsiness that led to me dropping my phone repeatedly.) Thank you.
Always easy to get a replacement. Worth every cent. This is my 4rth one so far. Saved my phone from damage.
The shipping was fast! When I received the package it was in good shape! When I opened my package the glass protector was well wrapped and it came in one piece! Applying the new glass protector was easy! Im very happy with my new glass protector!
This product did protect my phone when the trunk lid slammed down on it. The replacement of the gadget shield was hassle free and fast. I am very happy I purchased this product for my new phone. I will be recommending this Co. And product whenever the topic arrises.
I have had a great experience with gadget guard. They have refunded me $100 towards repair of my broken Iphone without jumping through hoops.
Customer service was pleasant and fast.
Answer: Yes. I just replaced mine, for free and free shipping too. The replacement arrived broken so I reached out to Gadget Guard and they sent ANOTHER replacement for the replacement completely for free with zero hassle. As long as you register your original purchased protector screen within the time frame allotted they will replace them for free. Definitely worth the initial investment. Their customer service has been really helpful and quick in my personal experience. I will continue to do business with them.
Answer: Hi John, We are sorry for the trouble you are having with registering your guard. We would love to help with that! Please send a picture of the purchase receipt to support@gadgetguard.com and our Customer Support Team would be happy to help get this taken care of for you. We look forward to hearing from you. Thank you, Gadget Guard
Answer: Hi Farhad! We are certainly happy to help! Due to the privacy afforded on this review site, we are unable to see your specific information. I am concerned if you have sent 3 emails and we have not responded! We strive to respond as quickly as possible, but never longer than 2 business days. Please make sure you are emailing us at support@gadgetguard.com. Our Customer Support Team will be happy to help! Thanks, Gadget Guard
Answer: Legit company, they honored the lifetime warranty and replaced my screen protector with a new one for no charge.