Gadget Guard Reviews Summary
The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
This summary is generated by AI, based on text from customer reviews
I would recommend gadget guard to anyone out there. Doing everything online was fast and easy. Shipping came much earlier than I anticipated.
My replacement arrived cracked horizontally across the middle of the screen. Then, after I emailed your company, I received a reply saying my name and order couldn't be found. I responded with a copy of my order confirmation. I have heard nothing since, (2 days later), and I have a cracked screen protector on my phone.
Excellent product but I dropped my iPhone 8 Plus in a parking lot, face down, and chipped the edges of my Gadget Guard screen protector. My phone screen was unscathed. I requested a replacement screen protector at their site. Easy, just paid shipping, and a few days later I received it. Very pleased.
We had a good experience with GadgetGuard. My daughter cracked her phone screen protector just a few weeks after she got it. The claim form was easy to fill out, and we received the replacement protector very quickly.
We received it quickly and it went on the phone smoothly with ease. I will be a continued customer as long as I have a phone in my hand.
Great product. I was surprised how fast I received the product. Very easy to apply. Seems to be very durable and even tho my 1st screen cracked it held up till my new one arrived.
I only wish we could order 2 replacements under 1 shipping charge. On vacation both my daughters and my screen protector cracked so I ordered replacements when I got home and had to do 2 separate orders and pay 2 S&H charged.
Product was installed on my phone at time of purchase at a Rogers store.
Unfortunately, 2 weeks later it cracked fell off!
The replacement process was frustrating...
I am really impressed with how nicely it goes no and how it protects the screen. I am also very impressed with the company that replaces it when it gets broken.
It was a much easier process than I expected, but was bummed that they wouldn't let me put more than 1 item in my cart. We are a family that has 4 phones and I needed to replace 2 screens so waited to send in a replacement request until I needed both screens. But I discovered that you can't do this. They require you to do two transactions so you have to pay shipping twice.
Good and timely response and timely delivery and no questions asked and no need to give proof of broken screen even though I have not removed it from my phone before placing replacement order through the web site. Thanks
I've used this product on my S6, and S7, and now on my S9+. Always have protected my screen from drops, even though the protector shattered.
Shipping is slow, even after I paid for priority shipping. Thankfully they refunded my the shipping cost, but it took a week to get the product even with priority shipping on the label.
My new Gadgetguard cracked within a couple of days of being installed. Thank goodness I had registered with the company! They immediately sent me a free replacement, which I received in less than a week. All I had to pay was a small shipping charge. Thanks a bunch!
REGISTERING my gadgetguard was the BEST ADVICE i recieved, as the initial cost was rather expensive! I was then able to receive a replacement free of charge (only paid for shipping) in a timely manner with easy to follow application instructions.
THANK YOU!
Great product with a great warranty. My family uses them for all our phones and they have never let us down.
Both my husband and I purchased Gadget guards with our new phones. My husband's popped off within 2 days. Even though we registered the products for the warranties, I think having to spend another $10 for shipping after having just spent $100 on 2 guards was not good business. I called my phone provider and did get a credit for a new one to purchase in store. Then a week later mine also popped off after my phone fell off a shelf a few inches from the floor. I realize having a curved screen gives more chances of this, but for $50 a pop it should have more adhesive.
What can I say... great product to protect your cell phone and warranty to keep it that way? This guard has protected my phone for a few years now and whenever the guard cracks, they send another one for only the price of shipping, $5.99
My iPhone glass broke and I ordered a replacement since I had warranty. Replacements process was fast and easy.
The website was very easily accessible as well as the warranty process. I agree with some other reviews that the protector does crack easily as I had it on my phone less than 24 hours and an object gently tapped the corner and cracked it. #2 is still holding strong and I received it very quickly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members