The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
This summary is generated by AI, based on text from customer reviews
I received my replacement quickly and it was easy to install. Im very satisfied with this screen protector and would purchase again.
Totally protects the phone screen. It does not scratch or fog up. Ive cracked the Gadgetguard but never the phone screen. Recently dropped my phone about 8 feet onto rocks. Phone is A-OK!
I cracked my guard at a wedding and I'm so glad to be able to have it replaced for $5. Shipping took a week which was difficult only because some of us are used to Amazon prime instant gratification haha. Wonderful experience.
I use to not think about putting a protector screen on my cell phones until I broke my screen and couldn't afford to have it fixed. I bought a new phone and had a protector screen put on it and when I dropped the phone and the protector screen broke and not my phone I became a believer. GadgetGuard was super easy to work with and its so much easier to pay shipping charges of 10.00 instead of 50.00 or more.
I will replace it very soon at the att store in the mall so they are responsible for its installation which they have seemingly not done correctly the last 2 times. I'll let you know...
It already broke, by a minimal impact. If you run a quality business, you should send me free ones without paying shipping!
Thank you I just received my replacement and all is good now.
Thanks
Tschirhart's Custom Billiards Inc, Canada
The email process is easy to use. The screen on my Iphone has been saved by Gadgetguard twice now. Thanks Gadgetguard!
BEST SCREEN PROTECTION YOU CAN HAVE! HAS SAVED MY PHONE FROM A CRACKED SCREEN MANY MANY TIMES. REPLACEMENT PROCESS IS SO FAST AND EASY... WILL ALWAYS HAVE ONE ON MY PHONE AND ALSO MY HUSBANDS1
Its completely ridiculous that I have to pay 10 to replace my free lifetime replacement glass guarantee.
I got the new glass, there was a slight flaw in the bottom left corner. It was bent up a small about causing it not to seal correctly. I put in for another one to be sent out.
FAST DELIVERY GREAT PRODUCT. I BOUGHT THE SCREEN PROTECTOR AT SPRINT WHEN I GOT MY IPHONE X AND IT WAS WORTH THE MONEY. AND IT WAS SUPER EASY TO PUT ON WITH NO BUBBLES WHICH IS GREAT!
This is a great product. It has saved my screen on my iPhone many times! I would recommend this product. The service is FAST too!
This was easy to order a replacement and prompt delivery. The packaging protected the screen protectors very well.
All 4 of us have iPhone 8s including two kids so protecting the screens is very important! Plus kids mess up And scratch it. I know I can get a new protection without paying a ton of money each time because of Gadget guards awesome guaranty!
Excellent customer service-thanks! This is my 3rd iphone screen protector-BUT, phone is intact without a scratch! The black ice edition looks amazing on the phone and each time I've broken the screen protector, there has been no damage to the underlying screen. Gadgetguard is extremely quick with sending me a replacement screen protector and it was easy to request. Now I need to get one for my ipad!
This product is very good. I bought this for my husbands phone.On tome shipping. Didn't take long to get at all. Thank you for your prompt service.
I let my husband put the cover on and he left all kinds of bubbles in it. My OCD has me going nuts over this one. I am always breaking these things so it won't be long before I have to change it again. Wouldn't it be nice to make something that doesn't shatter! Especially for this price.
It saved my phone screen when i dropped it off the porch. My phone literally bounced off my porch into rocks and it was perfectly fine, thanks to the screen protector.
Answer: Yes. I just replaced mine, for free and free shipping too. The replacement arrived broken so I reached out to Gadget Guard and they sent ANOTHER replacement for the replacement completely for free with zero hassle. As long as you register your original purchased protector screen within the time frame allotted they will replace them for free. Definitely worth the initial investment. Their customer service has been really helpful and quick in my personal experience. I will continue to do business with them.
Answer: Hi John, We are sorry for the trouble you are having with registering your guard. We would love to help with that! Please send a picture of the purchase receipt to support@gadgetguard.com and our Customer Support Team would be happy to help get this taken care of for you. We look forward to hearing from you. Thank you, Gadget Guard
Answer: Hi Farhad! We are certainly happy to help! Due to the privacy afforded on this review site, we are unable to see your specific information. I am concerned if you have sent 3 emails and we have not responded! We strive to respond as quickly as possible, but never longer than 2 business days. Please make sure you are emailing us at support@gadgetguard.com. Our Customer Support Team will be happy to help! Thanks, Gadget Guard
Answer: Legit company, they honored the lifetime warranty and replaced my screen protector with a new one for no charge.