The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
This summary is generated by AI, based on text from customer reviews
I never have an issue with ordering a replacement screen protector. Easy to use process and a quality protector that has saved my phone numerous times.
Excellent Company to deal with. They stand behind their guarantee. They replaced my screen protector without any problems. The turn around time was great
Thanks so much for the new screen saver! Excellent service! I could not type anything on my screen and now it's brand new!
I broke my screen and they replaced it with no questions. I highly recommend this product. Make sure that you register your product.
I am so happy I enrolled in the Gadgetguard program when I purchased my new phone last year. The screen guard cracked twice and saved my screen and I received replacements very quickly and for only the cost of shipping.
Extremely expensive for an item that breaks after a short time of gentle usage. Needs to be replaced often.
A little frustrated because I just put it on and it already has a chip in it. I havent even dropped my phone. I was very happy how fast it was shipped and how easy it was to order a replacement
Gadget Guard worked wonders to save my phone from a shattered screen! Just a few small cracks after it fell out of my pocket. I went online to see what I had to do to replace it and just minutes later I had a new one being sent! Lickety split. Thanks Gadget Guard.
Waited to long, but at the end of the day I received my package. Thank you...
My screen cracks often. It would be great to be able to get 2 screen protectors in one order. I'm glad I have this and it really saves my phone, but it's like when I get a new protector, it breaks right away and I need to get another. Getting two at once would be awesome.
I will trust no other brand. :) I have used gadgetguard for years. I used one other brand once and was sorry. It did not protect my phone at all. This is clear to read and glass! It will break instead of my phone which is what you want. Plastic ones are cheap and foggy.
Great service and product. Shipping has always been on time. Easy to install and you don't have to send back your old product
Love the protector... just need a less destroying environment or I need to be more careful of my surroundings!
My original screen protector was shattered, the screen underneath was in perfect condition. I asked for a new one under warranty and no questions were asked, I had my new protector in 4 days.
I bought this item when I purchased my I phone. The screen guard cracked after about a year. I received a replacement at no charge except for shipping. I am glad I bought this item and highly recommend it!
I have had to replace my screen cover like 5 times now. I think $5.99 is a bit much to charge for shipping when the cover itself costs like 50 cents to make.
Great product, great service. This product has saved my phone many times when I thought my screen cracked and realized it was just the screen protector
The glass cover broke pretty easily which was frustrating for something so expensive. And to pay $6 for a replacement (shipping) seems unfair because I doubt your cost of each glass is even $1. So feels like a bit of a sham.
Answer: Yes. I just replaced mine, for free and free shipping too. The replacement arrived broken so I reached out to Gadget Guard and they sent ANOTHER replacement for the replacement completely for free with zero hassle. As long as you register your original purchased protector screen within the time frame allotted they will replace them for free. Definitely worth the initial investment. Their customer service has been really helpful and quick in my personal experience. I will continue to do business with them.
Answer: Hi John, We are sorry for the trouble you are having with registering your guard. We would love to help with that! Please send a picture of the purchase receipt to support@gadgetguard.com and our Customer Support Team would be happy to help get this taken care of for you. We look forward to hearing from you. Thank you, Gadget Guard
Answer: Hi Farhad! We are certainly happy to help! Due to the privacy afforded on this review site, we are unable to see your specific information. I am concerned if you have sent 3 emails and we have not responded! We strive to respond as quickly as possible, but never longer than 2 business days. Please make sure you are emailing us at support@gadgetguard.com. Our Customer Support Team will be happy to help! Thanks, Gadget Guard
Answer: Legit company, they honored the lifetime warranty and replaced my screen protector with a new one for no charge.