Furniture In FashionReviews 310

Do not buy from this company. We have received flat pack furniture with some of the parts required for assembly being too short, and other parts damaged. Their contact of sales terms clearly state that for damaged/faulty goods, photos should be sent and replacements will be sent. We are now being told that, DESPITE PHOTOGRAPHIC EVIDENCE BEING PROVIDED, that I am incorrect, and the parts 'cannot be different lengths'. Yes they are. LOOK AT THE PHOTO. I also told that unless I have all of the other packaging I can't get the item replaced! Three parts are faulty or damaged, all of the other parts are fine. We have submitted the claim with photos as requested but have had a lame response putting all of the responsibility on us as the customer. This company had provided shoddy damaged goods and their customer service is appalling. I will be going to the CAB regarding my consumer rights! Do not buy from this company.

Horrible experience with these clowns. I bought a dining table for my mother, who sadly died before it could be assembled. FiF wanted £30 to collect a £90 item, which I baulked at. I wrote them a TrustPilot review reflecting my disappointment. They rang me and we agreed a £10 collection fee. They were a no-show, so I had to cart it all back to my home and rearrange the collection. DPD turned up this time but were only expecting one package rather than three, sigh. They took it, thankfully, and FiF acknowledged receipt and agreed that the items were in perfect condition. However, they only refunded me £59.95, keeping £30 rather than the agreed £10. They have since ignored my emails. Total crooks. Avoid at all costs.

I ordered a bar table and 4 stools one of the stools was damaged it wouldn't stay up very badly designed, the bar table was very high it looked ridiculous, contacted these people to tell them one of the bar stools didn't work,I sent photos of this,please I would not advise anyone to buy from this company,they only just got my refund and they took £79.99 off what they owed me which is disgusting, would never buy from this company again,so please anybody who wants to buy from this company dnt as your wasting your money,the table was so high it was touching my drop lights it would be good if your a giraffe lol but to deduct £79.99 is disgusting never known a company like it,if you want to buy anything go to furniture box it's alot cheaper and well made.trading standards are involved,as I've read the terms and conditions and it states if its faulty I should have got all my money back,not happy at all

They only deliver to ground floor & then charge you £30 & hidden charges when you can't accept delivery. If you live in a flat with stairs & can't lift heavy items don't order. Courier refused to deliver to my door and got very aggressive shouting at a female when told if they couldn't deliver upstairs they'd have to take back item. They will then deduct hidden charges from your refund of £30 even though it's not your fault. Read their terms before ordering. Ridiculous company & shocking customer service! I'd advise not to order from them.

Brought a coffee table and after a few months the top has come off - explained very clearly this is due to the unequal distribution of weight on the MDF wood. The customer service representative anthony ignored most of my emails and I had to repeatedly chase him for any reply. When he did respond he just kept saying he is waiting for a response from the supplier. They then offered a replacement top after 5 weeks of me sending emails chasing this matter, this only happened because I called 'customer services' which actually does not exist as this department is WFH - why is this line still open to waste customers time further when it is redirected to sales? Anyway the replacement top means the whole coffee table needs to be dismantled to screw in the new top, which I raised to them. No surprises, I get a reply from anthony saying they have contacted the supplier for more information. Considering the supplier has not been in touch with them once in this whole process what makes them think they will get a reply now. I am yet to receive any satisfactory resolution after 6 weeks and literally just want the item collected so I can buy a simple functional coffee table! Only brought this item off this company as it was sold out on Wayfair at the time. Most of the items are sold on wayfair or elsewhere - shop there to avoid having to deal with the frustrating, pointless and time wasting customer service provided if you have any issues.

I bought tv wall cabinet a month ago received the parcel with 2 missing brackets, contact company and chase them to delivery to me they turn up saying that it would take another month for only delivery two brackets I suggest to buy a TV cabinet locally.Not worthy company

Do NOT order! Avoid this company.
I ordered CAPRICE GLOSS BAR TABLE WITH 4 STOOLS and received yesterday. The product is very POOR QUALITY. The stool does not function (it does not go up or down). The stool bottom part is so light, that it surely is a health and safety concern in that it probably can not withhold human weight! The table is very cheap, it is not thick as it seems on picture, actually very thin and hollow underneath. Also table is held up by 4 thin metal wires making it not fit for purpose and deceiving to think it is held up by the thick silver legs. Asked for a refund. However they want pictures - how on earth does one provide a picture of the stool bottom part being light in weight or picture of lever not working? Explained this but then they revert to the send back the items (this would cost consumer over £100 to return). Misinformation, unfit products, do not believe images and avoid at all costs.

Love the coffee table i bought
Fast delivery and friendly customer service i would order again
Highly recommend

Fantastic service, great price, very helpful, timely delivery, amazing service, nothing was to much trouble

Great service very well packaged and great quality item. I'm very happy with Furniture in Fashion computer desk

Thank you for a great service. The delivery gentleman was extremely careful with the drawers and skilful as they were extremely heavy. All looks great, thank you.

This was very easy to order from this amazing store. Kept updated about the order regularly. Customer service second to none. Delivery was excellent and on time. Thank you so much

Great value for money! Very happy with the dining table and chairs. Would definitely recommend Furniture in Fashion

Table wouldn't go together because of poor workmanship. Customer services offered cash to keep the table and chairs on more than one email. Took the whole set back to the head office myself and received a full refund 3 days later. Awful and insulting customer service. Would not recommend to anyone. Avoid

Very pleased with the pricing and service from Furniture in Fashion. Kept me constantly informed by email and telephone of progress towards the delivery date. Would certainly use them again.

Awful sevice, all of the reports you read are correct. Furniture arrives damaged and they use every trick in the book to try and not allow you to return. They suggest they want everything as it was when it arrived, within the same packaging, they charg you £40 for a return after offiering you something like 5% for you to stick with it. Then when yo're trying to return they are asking for photos constantly that you've already sent. After accepting the return they will then try and suggest its an assembly damage so they want to charge you and ask again if you wish to proceed. They are rude, bad at getting back to you also so each layr of conversation is 48 hours.

Absolutely awful customer service and definately not worth the risk for the perfect adequate furniture.

AVOID AVOID AVOID

Brilliant buy! From purchase to delivery fabulous would highly recommend Thanks a lot Furniture in Fashion

Outstanding customer service! My refund request has been picked up quite quickly and the refund has been issued in less than 12 hours.
I'm very pleased.

Was initially pleased with bathroom cabinet purchased even after waiting for about 6 weeks for delivery. After 11 months unit started to swell due to moisture contacted customer service and sent photos and was told it was wear and tear and not guaranteed. Would understand if I put a tv cabinet in a bathroom and it did this but not for furniture designed for bathrooms. Not fit for purpose be warned