Furniture In Fashion

Stay away from this company! I forgot to do research before buying from them. I recently purchased a bed frame from them and it is useless. I am slim built and when I sat on the bed for the first time, the slat broke. It looked dodgy anyway, only two slats made of chipboard - very bad and stupid design.
When I complained, they said: it has happened because of wear and tear and they cannot do anything about this.
How come it is because of wear and tear when I only tried to use for the first time? It was reported to them within 2 months of purchase, it took a while to assemble and find a suitable mattress.

How do they think that a couple of chipboard (very weak) would survive on an adult's weight?

The Order Number of this purchase was: ******* and the item was delivered in October, 2014. A complaint ticket was raised on 24th November, 2014.

I have never seen the wide range of furniture items in any other store as in Furniture in Fashion. Chic furniture, superior quality, quick delivery and good terms and conditions. The staffs are knowledgeable and friendly. What more does a customer want? I will certainly recommend Furniture in Fashion to my friends and family.

This was very easy to order from this amazing store. Kept updated about the order regularly. Customer service second to none. Delivery was excellent and on time. Thank you so much

Wanted to purchase a new product. Rang the sales & customer service who were not helpful at all. I wanted to see the product before parting with £700. I was told to keep calling back as the product will be put in the showroom. After 2 weeks of calls. I was informed the product will not be going on display. This made me Google the company for reviews. I am glad I didn't just purchase as most items come damaged. Noway am I now willing to pay £700 for an item that may come faulty but is described as new. A refund is impossible to get after purchase according to reviews. No answer when calling the showroom for 2 weeks to speak with someone other than sales. Bad customer service not helpful at all. Lost my custom through this.

I made the mistake of not reading about this company before buying online. Appears those who go to the shop and get a chance to see the items they are buying get a better experience. Online, they are a no-go. Guys, you cannot return the items without even more cost to you. They sent me a chair which looks beautiful on the internet but poorly designed I was falling off it. They are now forcing me to pay to return the item by courier without guaranteeing a refund. Unbelievable!

Placed an order on 21st May, money debited from my account 22nd May. No confirmation of order received. Called and was told electronically that their line was busy and I could email. Emailed my concerns and received a automated email response to say that my email had been received and rep would be in touch within 24-48 hours. Waited 48 business hours without a response and so called them again this time leaving a message asking them to contact me urgently. After another 2 days no response so emailed again expressing my concerns and again asking them to contact me asap. No response for the next 2 days so finally tried to call again. Mailbox now full and therefore cannot take messages on one number, the other number gives you options to choose from but when you select them nothing happens you just get the same automated message giving you same the options! Have contacted my bank to register a fraudulent transaction, will be contacting trading standards to report the same. DO NOT USE!

Outstanding customer service! My refund request has been picked up quite quickly and the refund has been issued in less than 12 hours.
I'm very pleased.

I ordered a table, which arrived damaged. Originally at the begining there were some issues with the order and with the process of arranging the collection, however I am now satisfied that the company took extra steps to ensure that they provide excellent customer service and I was offered an alternative replacement instead.

The extra effort the company made on balance made my believe in the company and I will be confident to shop with them again.

Well, I've experienced the same and wasted £500 but after all the stress/calls/emails (all fake peoples names/email addresses) and reading all the reviews and going via trading standards I've now decided I'm going up there to sort these bastards out. Why don't a few dozen of you come with me? I'm going to organise a group facebook page and protest them being allowed to trade. Companies house says they are 500k liable against 7k cash at bank so how are they going to refund/replace? It's become a matter of principle for us now. I've been on to local newspapers and have men and a van ready. I'm going to expose them for the lying dodgy outfit they are.

I orderd a nice looking table however when it turned up it was in terrible condition with several parts damaged and rust on it. I have now been trying to get my money back after 3 weeks 18 emails and 5 phone calls they have finally decided to give me a refund if I pay £30 for the pick up charge. I've spoke to the manager on a couple of occasions who has promised to ring me back but I never hear back. This is by far the worst company I have ever delt with.