Horrible experience with these clowns. I bought a dining table for my mother, who sadly died before it could be assembled. FiF wanted £30 to collect a £90 item, which I baulked at. I wrote them a TrustPilot review reflecting my disappointment. They rang me and we agreed a £10 collection fee. They were a no-show, so I had to cart it all back to my home and rearrange the collection. DPD turned up this time but were only expecting one package rather than three, sigh. They took it, thankfully, and FiF acknowledged receipt and agreed that the items were in perfect condition. However, they only refunded me £59.95, keeping £30 rather than the agreed £10. They have since ignored my emails. Total crooks. Avoid at all costs.
Was initially pleased with bathroom cabinet purchased even after waiting for about 6 weeks for delivery. After 11 months unit started to swell due to moisture contacted customer service and sent photos and was told it was wear and tear and not guaranteed. Would understand if I put a tv cabinet in a bathroom and it did this but not for furniture designed for bathrooms. Not fit for purpose be warned
They only deliver to ground floor & then charge you £30 & hidden charges when you can't accept delivery. If you live in a flat with stairs & can't lift heavy items don't order. Courier refused to deliver to my door and got very aggressive shouting at a female when told if they couldn't deliver upstairs they'd have to take back item. They will then deduct hidden charges from your refund of £30 even though it's not your fault. Read their terms before ordering. Ridiculous company & shocking customer service! I'd advise not to order from them.
I had never used them before so was slightly worried purchasing online and not really knowing anything about them but I ordered a lovely coffee table and took a chance. The service was fantastic from start to finish updates by email and telephone calls every step of the delivery. I then with confidence purchased a breakfast bar and yet again excellent service. I'm just wondering what I should order next
FIF is easy to navigate and offers a wide varieties or products that can fit with anyone's budgets! Everything I have ordered came earlier than expected and was true to desperation. Very good company!
Very positive experience. TV bed arrived exactly on time in great condition. The items were even better than expected. It is highly likely there will be another order placed in the future with this company.
As always, the product was good quality and delivered on time. I have ordered on several different occasions and never been disappointed. Plus their customer service department is extremely helpful. Thanks FiF
We ordered a computer desk and glass tv stand. They both arrived right on time and are absolutely beautiful. Wonderful quality and price. Delivery man was very polite and kind. Would definitely order from Furniture in Fashion again.
Very pleased with the pricing and service from Furniture in Fashion. Kept me constantly informed by email and telephone of progress towards the delivery date. Would certainly use them again.
Thank you so much. Very Professional and courteous Delivery Staff. Looking forward to the next delivery that's on its way! First time ordering online and I am extremely happy with Furniture in Fashion and Delivery... will be a repeat Customer for sure!
My experiences with Furniture in Fashion have always been positive.
Their website offers a vast selection of home furnishings and decorative items. Everything is reasonably priced. Online ordering is fairly standard and easy. I recently purchased an infinite splinter teal rug and it arrived at my doorstep within a week. The rug was good quality and looked just like it was advertised. I'm very happy with my purchase
I thought I would take this time to write a quick review. I simply wanted to let them know that I have been nothing less than completely satisfied purchasing many of my new house items from Furniture in Fashion. Their attention to detail and ensuring that their customers' desires are met are exemplary and unparalleled! They are the BEST! Keep up the incredible work!
I have placed two orders recently and was pleasantly surprised how fast my orders were received. I would most definitely continue to buy products from Furniture in Fashion. I highly recommend this company.
Just wanted to say thanks for the perfect 10/10 Service. You and your chosen delivery team are a credit to online retail.
I will definitely be checking out your store the next time I need some new furniture.
After reading a few negative reviews on here I was nervous about my purchase. But my dining table was delivered timely and quality of the table is very good. No damage at all, I would definitely purchase from Furniture in Fashion again.
My experience at Furniture in Fashion has been a pleasant one. My wife and I were taken around the store by well-dressed and polite salesmen. The coffee table I purchased is stunning; it was delivered on time. We are thankful to Furniture in Fashion Review that helped me to make our shopping success.
I can highly recommend this seller as I have bought a few items from Furniture in Fashion, and have never been disappointed, both the service and quality of goods is second to none. The delivery is also very fast. Exceptional company
Thank you Furniture in Fashion for your excellent customer service, the patience and sincerity shown by the salesmen is truly commendable. They also have good knowledge of the furniture items in the store including the available stock. I was extremely pleased with the walnut veneer TV unit. Its absolutely amazing and value for money.
I received my decorative mirrors today and I'm so delighted they are both so beautiful! It was packed and delivered to me with so much care. I will definitely purchase from Furniture in Fashion again!
I've done a lot of shopping at Furniture in Fashion and it is basically the only place I really shop. They have a wonderful policy, very helpful and I'm glad they're there. And they stand behind their product and if there is a problem like a partner thing, they fix it. I have complete confidence in them when I shop there. I don't have to worry about anything that's broken or something that needs to be replaced immediately. They're wonderful, very polite customer service and I've never come across anything different. They're always pleasant.
Overview
Furniture In Fashion has a rating of 3.4 stars from 310 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Furniture In Fashion most frequently mention customer service, good quality and coffee table. Furniture In Fashion ranks 15th among Furniture sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members