Awful sevice, all of the reports you read are correct. Furniture arrives damaged and they use every trick in the book to try and not allow you to return. They suggest they want everything as it was when it arrived, within the same packaging, they charg you £40 for a return after offiering you something like 5% for you to stick with it. Then when yo're trying to return they are asking for photos constantly that you've already sent. After accepting the return they will then try and suggest its an assembly damage so they want to charge you and ask again if you wish to proceed. They are rude, bad at getting back to you also so each layr of conversation is 48 hours.
Absolutely awful customer service and definately not worth the risk for the perfect adequate furniture.
AVOID AVOID AVOID