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Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Good experience, fair price, good communication, delivery on time, sincerely I recommend highly, Thanks. Jaime Molina, Raleigh, NC.
This is the worst service I've ever gotten from here. Usually I get a new pcm within a week. This time I paid for overnight and it was almost 3 weeks later it still showed delayed in the warehouse for programming.
Worked just fine, but did have to reprogram it ourselves. Just a minor inconvenience. Otherwise worked just fine.
Package wasn't delivered on date promised by Flagship. Item didn't leave your facility until 8 days after promised delivery date.
Seems they always have what we need, Good pricing, and they keep you posted on your orders. We have never had an issue with anything we have purchased. Keep up the good work!
GREAT COMPANY TO DEAL WITH, WE ARE A FORD DEALER, BOUGHT SEVERAL PCM'S AND NEVER A PROBLEM.
Have bought PCM's several times and always got prompt service and updates threw out the process.
Employees are always friendly and answer any questions i may have.
The previous ECM that suppostly was a rebuilt unit in fact it was a used unit(cusomer ended up getting one intalled at the dealer cheaper than yours)The dealer checked and the problem with your ECM was corrotion on the radiator fan connector that wasd thw reason the fan was staying running all the time so I lost the sale and the customer because of your act.
Shipping took a while, like a week or so delayed from what the initial shipping date was. The computer was for a 2010 Toyota FJ, it worked perfectly. Worth the wait.
Received my Tipm for my 2006 dodge. Opened the box to discover the Tipm looked all dusty inside its cover once I removed it. Fuses were in the Tipm like they said they were but randomly all over the place. First had to replace 6 or 7 fuses with new ones as the ones I received were blown. Next I had to place the proper fuse sizes in their place (used my original Tipm to see where each fuse was placed). I am skeptical if this is actually a rebuilt Tipm like they say it is supposed to be. Installed it into my truck and was actually surprised that all my components did work and it was programmed to my truck. The delivery took about 3 weeks. So im pleasantly surprised that this Tipm worked although im not sure if it was actually a rebuilt unit or one that was taken out of another truck. Other than that, my truck runs fine so far but you would think for a rebuilt, they would at least have cleaned the dirt snd dust off the unit and had fuses in their proper slots and even replaced the 6 or 7 blown fuses.
Took a bit longer that expected, but quality is important. Unit was plug and play. Great Job! Highly recommend and would buy again.
Order product over the phone rep was very knowledgeable and product was delivered in a timely manner and worked as expected.
I am very happy with the product / ECU and I also received great support and I give Flagship One AAA+ Rating
Easy to order by vin and photo of part number. Arrived quickly and complete plug and play. No programming necessary.
Thank you, Ralph, for taking the time to share your experience. We’re delighted to hear that the part arrived quickly and was easy to install—your satisfaction means a lot to us. Looking forward to serving you again in the future!
We ordered a TIPM for a RAM truck - It took almost 2 weeks to get here - We opened the Bag the TIPM was delivered in only to find it appeared to be a used part. We gave Flagship the benefit of the doubt and installed it - Nothing worked... I spoke with Flagship to get this resolved - I expressed to them that my customer was not very happy about this and was in dire need of his truck. I was told this would be put as a top priority to get it expedited, and too me ASAP. It took almost 2 weeks to arrive... This, in my opinion, is not taking care of us, or putting any type of priority on this matter. I consider us a good/loyal customer that has purchased numerous modules from them over the years. Unacceptable.
Easy to work with, great products, fantastic warranty.Our company has used Flagship One on several of our customer's vehicles. And will continue to do the same whenever available.
Thank you so much for your kind words, Todd! We’re glad to hear our products and warranty have been helpful, and we look forward to supporting you and your customers for many more projects ahead. If there’s ever anything we can assist with, please don’t hesitate to reach out.
Waited over a month for the part I ordered. The company had multiple complications that delayed my order. Only reason I gave 2 stars, customer service was nice and let me know everything that was going on at a timely manner.
The way i see it after talking with tech that was working on pcm, if problem does not jump right out then nothing is wrong
We have used Flagship One numerous times for different vehicles at our shop. Customer service was great and the product was as described. Will continue to use Flagship as needed.
Anthony, thank you for your ongoing trust and kind words about our service and products. We're committed to supporting your shop’s needs and look forward to continuing a strong partnership. Please reach out anytime — we’re here to help.
I have always had good experiences with ya'll. This time it took over two weeks for me to receive my pcm. I had to call to find out that the first pcm didn't pass quality control. This i am happy with but I never got an email or call to let me know it didn't pass. I had to call to find out. If this pcmwould had been for a customer it would have put me in a predicament. Other than that I'm happy with my experience. My jeep is back on the road
I was hesitant to buy at first, just because the price was unbelievable, but I went ahead with purchasing a ECM, other suppliers were priced higher, but when it showed up, it looked clean and professional. I installed the unit and had to do relearning on throttle body and foot pedal, now back on the road, thanks again for a great product.
After pulling out the little hair I have I finally diagnosed my problem as a bad ground for number one O2 sensor in the ecu. I found good reviews of your product on line so I pulled the trigger and bought a reman unit from you. Reasonable price. Fast shipping. Great after sale service. I needed help with the alarm resetting and the help was timely and accurate. Overall a really great experience.
James, we're glad to hear the reman unit worked out and that our team could assist quickly with the alarm reset. Your feedback means a lot, and we look forward to supporting you with any future projects. Appreciate you giving us a try!
Price and shipping are great. I sure hope this fixes my O2 sensor ground problem.
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Hi Eric, I really appreciate you taking the time to share your experience. It's great to hear the description over the phone and delivery timing met your expectations. Thank you for your kind wording—We're here whenever you need us!