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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Had what I needed and it worked as stated. Would recommend to family and friends. I give it five stars.
Clark made my experience with Flagship One extremely pleasant
We have used Flagship One several times and it has always been a very easy experience
Thank you, Rick, for your kind words and continued trust in our team. I’m glad Clark could make your experience a pleasant one, and we look forward to assisting you again whenever you need us!
Put it in my jeep and fired right up you guys are life savers rn for me and my boy he loves riding it in it and was excited once he heard it run
Wesley, thank you so much for sharing your experience with us. Your trust means a lot, and we’re thrilled to hear your jeep fired right up and brought excitement to both you and your boy. We’re always here to support you whenever you need assistance!
Great experience! Had no issues with the new ECM so far...
Ordered an ECM that we were having problems sourcing. Flagship One was very helpful on the phone. The vehicle we were working on recently had a computer installed by another shop and it wasn't functioning properly according to the testing that we performed. We received the computer from Flagship One, plugged it in and the vehicle started right up and functioned as it should. I'm certain that we will be using Flagship One in the future.
Jay, thank you for sharing your experience and letting us know that our team could support you with the ECM. We're glad to hear the new computer got your vehicle running smoothly, and we appreciate your consideration for future needs. Looking forward to assisting you again!
The staff at Flagship were high professional and I liked how I was provided regular updates on the preparation and processing the part I ordered. There was no guessing on when I was going to receive it. I will definitely order from Flagship again.
Thank you, Richard, for sharing your experience and kind words about the professionalism and communication you received. We’re glad to hear that our updates made the process smooth and clear for you. We appreciate your future orders and look forward to continuing to serve you.
Excellent customer service, was able to replace my computer in my car. Highly recommend this this company.
Thank you, Larry, for sharing your experience with our team. We're glad we could help replace your car's computer and appreciate your recommendation—looking forward to assisting you with any future needs!
Produit le calculateur fonctionne tres bien. Le delai de livraison a ete un peu long contrairement a d'habitude je recommande ce fournisseur
Great experience took a couple weeks to get. I called they said they had a high volume of customers. That's understandable. Couple days later it was sent to me. Installed it and its fixed my randomly dieing problem. Drove my truck on a 12 hr drive and it ran flawless.
It was very helpful from the rep to place the PCM order. Shipping was very fast. However, $175 spent on the PCM did not resolve the truck issue. It does not work at all even though followed all the given instructions. End up brought the truck to a GM dealership and replaced a remanufactured PCM then problems solved.
Update review on June 10,2025
However, Michael Talbo from Flagship reached out to me and offered the return/refund for the unused PCM. He has helped to make the return process seamlessly. It was a great experience with the excellent customer service that Flagship has had in place. I'll definitely buy the stuff from Flagship again once a need arise.
New ECU for a 1999 C1500 GM, works great. By the book key relearn process, I'm very pleased with the service.
Thank you for sharing your experience, Darrell. It’s great to hear the ECU performed flawlessly and that the key relearn process went smoothly. We appreciate your time and look forward to supporting you with any future needs.
I bought a pcm and a tcm from flagship1. Fabulous customer service and lifetime warranties is what really like. Parts arrived in a timely manner and they sent emails of the staus during shipping. Outstanding!
Thank you so much, Scott, for your kind words and for choosing us for your purchase. We truly appreciate your trust and are delighted to hear our service and lifetime warranties met your expectations. Your satisfaction means a great deal to us, and we look forward to continuing to support your needs.
Very good products, excellent updates on shipping. Everything was programmed very professionally. I would highly recommend. And will use them again. Thank you
Thank you so much, Lawrence, for your thoughtful and balanced feedback. We're glad to hear the products and updates met your expectations, and we’ll keep striving to make every experience even better whenever you choose to work with us again.
Took a little longer than expected for delivery but product arrived tuned for my car. Plug and play easy install, got my pony running again 🐎 thank you Flagship One!
The ecm made this car run like new again. Learning driver habits daily. Works like it should. Thanks
Scott, thank you for your feedback and for sharing how well the ECM is working for your car. We appreciate your response and look forward to supporting you with any future needs.
Waited much longer than promised for ecm to arrive. Then had to reflash once here due to programmed to wrong vin.
Placed order and was notified immediately of the process. Each step was communicated by email and the process was quick. Part was shipped in few days and delivered within 5 business days.
Thank you, William, for taking the time to share your experience. We’re glad to hear the communication and delivery met your expectations, and we appreciate your feedback as we continue working to provide smooth and trustworthy service. If you need anything further, we’re here to help!
I'm impressed with the service delivery. The ECM worked perfectly well. We followed the instructions and installed it as required.
Thank you, Abayomi, for sharing your positive experience with the ECM and for following the installation instructions carefully. If you have any questions or need further assistance to optimize its performance, please don't hesitate to reach out. We're here to help ensure everything continues working smoothly for you.
We ha d a customers vehicle with a bad pcm. Could not find a pcm from local vendors. We sent the pcm to FlagShip 1 and had it repaired. Very quick turn around. THANKS!
Thank you for sharing your experience, Donald. We're glad to hear the repair was quick and met your needs, and we always strive to improve even further so we're here to help with any future parts or repairs you might need!
Provided the exact ECM I needed for my Dodge Ram. Worked right the first time! Event though I had to also replace my alternator for it communicate properly.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Frances, for your positive feedback and recommendation—we’re glad you found exactly what you needed. If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out. Your satisfaction truly matters to us.