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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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They sent me s different ecm instead of reprogramming mine. Battled getting correct strategy like it had
Ordered a pcm. Plugged it in waited like 10 minutes and my truck started right up. Solved all my issues!
Arneth was wonderful. She was very professional and prompt with helping get the right parts. I am very satisfied with how well the parts perform and function.
Robert, thank you for taking the time to share your experience. It’s great to hear that Arneth provided professional and timely assistance and that the parts are working well for you. We truly appreciate your feedback and look forward to helping you again in the future.
Very Slow shipping, customer service is ok but if you need a component quickly because you have customers, I'd use someone else, the really didn't seem to care that I had customers for their electronics. About 2 weeks is their average to get an ECM/PCM.
Easy exchange Old ECM had antifreeze into it from bad coolant sensor
Truck had no start problem
All fixed now
Hi John, thank you for sharing your experience. We're glad to hear that the ECM exchange resolved your truck’s issue quickly, and we appreciate you trusting us with your repair needs. Don't hesitate to reach out if you need any further assistance!
Delivery faster than expected, computer solved all issues, had a no shift situation, now shifts *******@189,000 mile than@ 23,000miles
Rodney, it’s great to hear the delivery was faster than you expected and that everything is running smoothly now. We appreciate your feedback and remain committed to helping you maintain that smooth ride at every mile ahead.
The ECM for a 2013 Silverado I purchased was a very easy process. It came with the VIN pre programmed into the unit and the customer service was keeping me informed through email every stage of the process. Also Flagship was the cheapest ECM I could find not many if any place online will test the Unit and program the VIN for the price they are offering.
Randy, thank you for sharing your experience and we’re glad the ECM process was smooth and affordable for you. Your feedback about our communication and value before, during, and after purchase motivates us to keep up the effort. Please feel free to reach out anytime for help with future automotive needs.
Though this was done online, I was contacted by a technician that updated me throughout the process and followed up to make sure everything worked. I really appreciated the personal touch.
Hi John, thanks for recognizing the effort our technician put into keeping you informed—that personal touch is something we really value. We're here to support you anytime and appreciate your feedback as it helps us keep improving!
Very helpful and quick even out to Hawaii. Put on the computer and boom it starts and run. No problems.
Hi Wyatt, thank you for sharing your experience. I’m glad to hear that the ECU did the trick and got your 4 Runner starting smoothly. Please reach out if you need further assistance—always happy to help!
Your customer service sucks they do not return phone calls and somebody screwed up my dates so that put down a longer time for me to wait when I tried to complain about that and prove my point I was just shoved in the corner and told to wait that sucks
Let's say when ordering an ECM. The customer is not subject to use their bad ECM as a core. We received the ECM, and it looked liked the housing was cleaned up. The screws used to hold it together we rusty, and a couple the screw heads were stripped on top. The original order took to long. Was told they have received a bunch of orders, and were backed up. Not sure if this one is even correct for my Dakota. The truck still doesn't start, and I have had no time to look into it. It's a secondary truck. Thank God I wasn't needing a vehicle ASAP. I'm going to have to find some way to check this ECM. Once I can make them time to figure out what I have. Then I'll see about a return. All I know for sure is the original ECM had one issue. It wouldn't start. Now I have it won't start, and no fuel pump working.
I'm rating a little early. So far so good. The begining process was easy. We'll have to rate againg after ECM arrives.
I needed a new computer for my 1999 Dodge Ram Van and they came through for me. They were excellent at keeping me informed during every step of the process. Thank you Flagship One for saving my precious vehicle.
Dear Christene, thank you for sharing your experience—it's wonderful to hear your van is back in great shape and that we could keep you updated along the way. Your satisfaction means a lot to us, and we look forward to being here to support you with any future needs on your vehicle’s journey.
Lifetime guarantee.? I have been trying to resolve the issue from the time I installed and had the ECM replaced with the one I bought from you. Well hopefully you will take it back and I can move on from this. It's cost me over $380. And it's all come right back to the ECM That you claim you had re-programmed. You programmed a Bad ECM or you just sandblasted a junkyard one (still has the junkyard numbers on it)and sent it to me..
Great service. Product was exactly as described and it fixed the on going issue that the previous owner was not able to fix.
Hi Matthew, thank you for sharing your experience. I’m glad the product performed exactly as expected and resolved a tricky issue—the feedback like yours helps us keep delivering reliability and strong service. We’re here anytime you need assistance in the future!
The ecm that we got works fine to drive the flatbed towtruck. But as soon as we turn on the pto it will kill the engine. I ask flagship tech if there was anything they can do and they said no. So now im out a lot of money
This module replacement was exactly what was needed. I did use the old EPROM to maintain current programming, at least until further troubleshooting is complete. Came quickly and installed quickly as well.
I ordered a computer from this company and a couple days later they reached out to let me know they had a computer they were gonna test for my vehicle. Then told me when it shipped. I received the ecu and it works like it should and I been driving my car ever since. Thank you flagship one for getting me back on the road!
Billy, thank you for sharing your experience and letting us know how smoothly everything went from start to finish. We're glad the ECU is working perfectly and that you’re back on the road without any issues. Please don’t hesitate to reach out if you ever need assistance in the future!
A member of a Jeep forum referred me to FS1 for a rebuilt ECU. Glad he did, as I couldn't find one anywhere since they weren't made anymore.
The product was what I needed and the service was prompt.
Thank you FS1.
Thank you for sharing your experience, Richard. We’re glad you found the rebuilt ECU you needed and appreciate your feedback on our prompt service. If there’s anything else you need in the future, please don’t hesitate to reach out.
Web site was very easy to use and placing order was a breeze
After two months of waiting, I finally received my package.
I find it surprising that the package remained at Flagship for a month without any movement or communication.
Ordered my ecm it worked when it arrived, my car didn't even start anymore, wth the old one, the new one arrived but threw more codes that I didn't have with the previous one. I reached back out to the company still no response it's been 1 month
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, Chance, for sharing your experience! We're glad the PCM worked seamlessly and resolved your truck's issues, and we appreciate you choosing us to help get you back on the road smoothly.