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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I ordered a FICM for a 2007 Ford 6.0 diesel. I ordered it first thing Monday morning. I checked status of the order mid day Thursday because I did not see any status changes and had not received any shipping notification. I spoke with Berty in customer service. She was very efficient and helpful and she stated the item had shipped on Wednesday. I received the part Saturday morning. I installed it immediately, put everything back together and fired the truck up. It started and ran great. The FICM from Flagship One fixed the problem. My only complaint would be the shipping process. Everything involving shipping was a day or two behind. The first time tracking updated was when the shipment was out for delivery. Not sure why the shipping notification process was so delayed. Otherwise, great experience and great product.
I have ordered ECM's from Flagship One in the past and have always had a good experience. The parts have worked with no issues. Very helpful to have these parts available.
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Well done. I am pleased with the help that I received.
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Ervir M. Was very professional and a pleasure to have been able to order the parts needed.
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Received a phone call the day after placing my order to let me know that they were programming the ECM and would contact me when it was being shipped. Thank you Rica F.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Excellent service. Appreciate the asset that you have. Excellent phone etiquette. You can hear the smile in her voice. Awesome job!
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Need a PCM for my jeep wrangler due to a transmission issue. Ordered one through flagship and it fixed the issue. Their customer service was also excellent with a order issue that occurred.
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I had a wonderful experience working with Princes C during my recent visit to the Flagship web site. Princes C was professional, kind, and very patient as she answered all of my questions and helped me understand every step of the process. She listened to what I needed, never pressured me, and made sure I felt comfortable with my decision from start to finish.
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Absolute garbage customer service. Back and forth for weeks trying to get the correct part even though the original module part number was supplied. Their sales staff keeps changing the order because they think they know more. My first and last time ordering from these people. Customer service is awful, you can never speak to an American or anyone that knows what's going on or can get anything done. My customer has been waiting a month for his parts to come in only to find they are incorrect and they refuse to ship the correct one because their sales staff claim its the incorrect part. $1,300.00 I as a company have to eat because there lack of service in order to get my customer back on the road. Absolute garbage of a company.
I recently placed an order for an ECM (engine computer) for my 2000 Dodge Ram 3500 van, and I want to highlight the outstanding customer service I received.
Arneth P. Was extremely helpful on the phone — very polite, knowledgeable, and made the entire process fast and easy. She answered all my questions and made sure I ordered the correct part.
I really appreciate the great service. Highly recommended!
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Ordered an ECU for 2011 Nissan frontier, was supposed to be delivered in 5-8 days, only took 4 days, installed the ECU, worked perfect. Dexter did a great job communicating with me.
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Rica in customer service was extremely helpful with making sure the order was correct before placing. Hopeful the part is as good.
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From start to finish customer service was excellent. They answered all questions and concerns. I had the delivery time was far far faster than what was expected. I will truly recommend this company to all my friends.
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I was surprised/relieved to find that FS1 had every computer option I might need for the Ford Headache we had stuck in the shop.
Their system was able to cross reference the Info we had and the computer was shipped very quickly.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Very professional experience. Will recomend anyone needing ecm or repair service contact them very helpful. I had the pleasure of soeaking with adrian everything done in a timely mannor very courteous need help give him a call
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We've used flagship before, and they come thru each time; Jacob was professional and provided me with all information needed. Excellent service.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Very fast service ordered my pcm on a Monday and it was delivered on Saturday from New York to OREGON VERY WELL PACKAGE Added tracking number sent USPS Haven't installed it yet I would recommend FLAGSHIP ONE EVEN COMS WITH A WARRANTY THAT ANA went over with me ALSO GREAT PRICE
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
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RICA! Was an outstanding Representative……. Would definitely want her as my Representative Again!
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!