Overview
Flagship One Inc has a rating of 4 stars from 3,366 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner and vin number. Flagship One Inc ranks 9th among Auto Parts sites.
Instant Feedback
I have dealt with burned and broke ecm most of my automotive career, I find it always a please to do business with FS1 they have never given me a product that was anything less than perfect working order. I will continue to do business with them they are definitely the GO TO GUYS! For the last 2 products that were ordered together I give the a 5 star.
As always they have proven to be among the best for any software issues I send them PCM to TCM, I have owned my Auto Repair shop for many years and they have always been professional, knowledgeable, and service pretty fast for the most part. Thank you again
Overall good product went in no problem. Would have given 5 stars, but due to delays it took almost 4 weeks to receive my ecu. Will purchase from them again in the future when the need arises again.
Overall satisfactory hello goodbye not today yes I know am I done yet too many things to do not time to do anything else now I'm going to go home to sleep and then I'll go back to work is that 50 words yet
Hi Vicky, thank you for sharing your positive feedback, even amidst a busy day! If there’s ever anything we can do to make your experience smoother or help lighten your load, just let us know—we’re here to help. Wishing you some well-earned rest soon!
Great service, very timely, had no problems with the part I ordered. Ryan H was helpful and I appreciated the follow up call to make sure it all worked out for me.
Thank you, Paul, for your kind words. Ryan is grateful to have helped, and we’re happy to hear everything worked out smoothly. We’re always here to make sure you get exactly what you need, so don’t hesitate to reach out anytime.
Got the computer in a week's time. Got it installed on car and everything works and is back to normal.
Great customer service and very pleased with entire transaction!
Thank you, Jake Stone
Thanks so much for sharing, Jake! I’m really glad everything went smoothly with your engine computer and that you’re back up and running. Looking forward to helping out whenever you need again!
Exactly what I needed very quick timing to get to me set up was no problem highly recommend purchasing from this company I will be buying many things from them in the future
Robert, we truly appreciate your feedback and are thrilled to hear the parts arrived quickly and met your needs. Your recommendations mean a lot to us, and we look forward to helping with many more of your future purchases!
Last computer I ordered, was told you had one ready to go, should see it in a few days, still took 3 weeks. Then I received emails about the process and it was the same as before, slow.
We have had 2 defective computers out of 4 we have bought. After waiting basically 1 1/2 weeks for the 1st computer to arrive, then have it fail, then we have to deal with tech support, which could be 1 to 2 days per e-mail communication, then us having to wait for postal to get defective back to you, then again wait for tech to test it and determine it needs to be replaced and then when we ask to have it shipped priority, like overnight UPS, It comes post office which takes another week. All in all it can take up to 2 months or more from start to finish to get the car repaired and back to the unhappy customer, who can only yell at me. Now, I cannot blame the phone or sales people who have done everything to help us, but their hands are tied because of company policy. In my business, my come back with problem customers come first.
I had two locksmiths try to program keys to the new computer with no luck. Finally had to tow it to a service station where it took a very qualified mechanic two days to find the computer has not been properly programmed. Mechanic finally had to download a program from auto company and install to get my vehicle up and running. He ended up also using a locksmith to reprogram keys to assist in repairs. Needless to say I paid a good deal of money for a rebuilt PCM only to pay more, much more to get it to work effectively.
Quality good product getting in a timely manner took more time than anticipated. Luckily, I had another jeep for the grandson to go to school. All good now thanks for PCM work you do.
Set my vehicle to two different dealerships for them to tell me they don't know what's wrong order a PCM through. You guys put it in and was very happy. My problem was solved.
Robert, thank you for sharing your experience—it's great to hear we could get your problem solved where others couldn't. We really appreciate your trust and look forward to helping you again anytime.
Was nervous due to some reviews. Fortunately I had nothing but a great experience. Very responsive team and item rec'd with as promised with very helpful direction.
I purchased a PCM for a 2017 Sierra 1500 6.2L the rep checked compatibility and assured me it would work. The PCM was Vin programned received and installed. Subsequently, the vehicle would not start. This is only my 2nd reviw I have ever posted! Very disappointed.
Really not a happy camper. Absolutely ridiculous waiting times and to get a bad ecm to top it off. This has happened before with the delays! I expect what you post on your web site to be true! It should not take over a week to program a ecm and then ship it which takes 5 days from ny to florida. You should offer overnight red label and I would pay half. There is no justifiable reason for it to take so long to assemble and program an ecm. You need more employees! As of my last order we will no longer being doing business with you unless you change your shipping times and turnaround times. I am dealing xmodex in Canada and get my ecms, abs, and tcms in 5 business days. Btw i pay $90 for red label FedEx to Canada and they ship back same way. Never an issue. And they rebuild my units! Which is amazing, considering you have the modules in house and still takes a week minimum longer. Like I said hire more people and get your shipping on par with the others. It's 2025 nobody waits 5 days for delivery! It's either overnight or 2 day express.
Dealing with the young lady who I dealt with on my order was extremely professional and knowledgeable and very courteous she kept me updated step by step through the process I still haven't installed the ECM but the purchasing experience was extremely satisfied upon inspection I see a couple of bent pins I took a picture but I called back and then informed me I can have my mechanic straighten the pins and if I had any problems after that let them know I'll keep you up to date but thank you so much
My 2010 Jeep commander had charging issues, the alternator was completely failed and after replacement the new unit did not work. After doing tests to confirm the connection to the PCM, where Chrysler "cleverly" incorporated the voltage regulation system show everything functional the only conclusion was the PCM needed replacement. Flagship One was provided my VIN number and model information, quoted a replacement and delivered it in a total of about a week. Disconnection and replacement were easy and the unit functions perfectly. Thanks Flagship One. Problem Solved.
The product was great, the instructions precise, the customer service out of this world. Fiost company i have dealt with in a long time that was dp proficient. I would highly recommend to anyone.
Dallas, thank you so much for your generous words and including us as a top-notch experience—you truly made our day! We’re thrilled to hear the product, instructions, and customer service exceeded your expectations, and we look forward to supporting you anytime.
Ordered a tcm to my Corvette c6 05
Worked perfectly.took i while to get to
Sweden,about 5 weeks.but thats okay.
The car runs perfectly.i Will recomend you!
Many thanks /Rickard
I'm sorry but when I ordered the computer was not told til I got it in the mail that it would require a ignition relearn in which none of the easy versions worked to perform so I was going to have to have a professional locksmith come out and perform the key relearn and program a new remote which was going to cost me another 4 to 500 to do so I ended up selling the car for whatever I could get out of it which was only 500 everything else worked on computer but that was a bummer about my car
When I called the customer service was not helpful. As I work in retail myself I know what to expect as a customer and didn't receive it. Will not buy anything from here again.
I can't wait to get my ecm the process of ordering is great and simple based on the way you guys are very specific to the car fiitment even asking for the vin number
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Benjamin, thank you so much for your trusted support and glowing review! It's fantastic to know we've consistently provided you with reliable products, and we look forward to continuing to be your go-to for all needs in the future. Let us know anytime how we can assist you next!