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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Seems when you place your order then they start to rebuild and test and program your new computer. Had to rent a car for 10 days. Costs more than the computer and the labor.
Good news is the Jeep started right up and running fine.
The computer arrived basically on-time.
Installation took me 10 minutes and it started and ran immediately.
My only issue was "how to return my old one".
No return envelope or even a small note with return instructions.
It's still sitting on my bench waiting to go back.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Flagship was fantastic they had the PCM programmed for my vehicle working great car runs smooth has crisp response and shipped it fast, I would recommend them.
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Was very easy found an exact match for my PCM, added the VIN # to match my vehicle now waiting on the delivery
I ordered a computer for at 2003 Chevrlot impala engine size is a 3.4. Them computer I got is programmed for a 3.8 engine. I tried to explain several time that it's not the correct part but is seem like they don't understand
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on admin@fs1inc.com so we can help you out. Thank you!
I ordered a computer for at 2003 Chevrlot impala engine size is a 3.4. Them computer I got is programmed for a 3.8 engine. I tried to explain several time that it's not the correct part but is seem like they don't understand
92 Ford bronco fuel pump not pressurizing system with key on, no start. Trouble shot it down to bad ECU. ECU in truck had been working fine but apparently was not the exact replacement as pointed out by tech support when they checked the part number I supplied. They sent the correct ECU and and truck fired right up.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
The ecu for my old vehicle came vin programed and flashed. The only thing i needed to do was the key learn process. Was back running in no time. Thx
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My Jeep is back to normal. I don't have to put it in off traction I thought something was wrong and today I want to show it to a friend of mine. The problem I was having and they made me look stupid. The problem was gone thank you guys always recommend you.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
💯 % True plug n play for my 2012 5.7L. Easy fix great experience, great product, best price I could not find a lower price anywhere! 💯 recommend!
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
This is the second time I have replaced the computer in my vehicle. Plugged in the computer that you guys proved. Wired 100% better then the other aftermarket computer. Life time warranty is what sealed the deal.
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This is the second time I have replaced the computer in my vehicle. Plugged in the computer that you guys proved. Wired 100% better then the other aftermarket computer. Life time warranty is what sealed the deal.
I install the part from your company and so far it work great thank for help and I will be looking for purchases in the future.
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Me hizo el dÃa cuando se instalo y borro todos esos codigos. Feliz dia
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I've already had two problems with PCM products I bought from them, and they haven't been able to help me at all. I don't understand their warranty system; all I've done is waste time without getting any real solution!
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Had an issue with my e c u filled out the forms that they emailed me. I haven't heard anything from anyone to resolve my issue.Horrible service. But they took my money
We're sorry to hear about your experience and appreciate you bringing this to our attention. Please reach out to admin@fs1inc.com so we can make this right. Your feedback is important and helps us improve, we will wait for your message. Thank you for your patience.
From the time I ordered from Flagship till delivery, the customer service, shipping, packaging and quality of my PCM were perfect. Thanks again for the great experience.
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From the time I ordered from Flagship till delivery, the customer service, shipping, packaging and quality of my PCM were perfect. Thanks again for the great experience.
I was looking everywhere online and local for a pcm for my 01 ram and thy were either expensive or condition unknown. Flagship had one to me pretty quickly and couldn't beat the price even for used ones.
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Received my PCM very quick as described, I installed it and my old pickup started right away and I didn't have any problems. THANK YOU TO FLAGSHIP ONE, looking forward to doing business with you again soon as i think I will be needing help with my 2012 Chrysler Town And Country.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I purchased an ECU from Flagship for my 05 CTS-V a few years ago. The ECU went haywire one day. They were able to warranty it and send me a replacement.
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I purchased an ECU from Flagship for my 05 CTS-V a few years ago. The ECU went haywire one day. They were able to warranty it and send me a replacement.
Ordering was fairly easy. Communication about the order and its' status through shipping was good.There were issues with the tune itself. Not for a novice. Even a novice with extensive computer knowledge. Implementation of the tune was confusing, as language used for help in the app could easily be misinterpreted. There is no instruction outside the app. All options attempted to perform the tune did not work.
So customer service was called. The first call was disinterested initially, and then we dead-ended because I was also having phone trouble and could not call while in the vehicle. Which you have to be in the vehicle during everyone's working hours (no weekend hours because they give the impression their app is self explanatory).
Second call to customer service was more helpful and less helpful. Walked me through the tune (which included making opposite selections than I thought based on the wording of the help in the app). Tune unsuccessful in working although the app said tune successful. Attitude shifted to not our problem, no idea, OUR product says it worked, goodbye.
I expected more and got less.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on admin@fs1inc.com so we can help you out. Thank you!
I had a bit of trouble getting the customer service rep to understand my questions but it got sorted and they got me the pcm I needed in 10 days. It didn't come with any instructions but I watched 3 YouTube videos and it was no problem to install - except I had to reset the throttle position sensor - which took 5 seconds. After I looked up why the throttle didn't work. Car runs better than ever and the electronics do too!
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Would be 5 stars but my Account manager Jeffery J. Didn't communicate very well had to email him to get updates on the part and very slow to respond! The lead Time of 3-8 days is business day and it took the whole 8 days for my part to ship once it shipped got it in 2 days installed it over weekend and keys wouldn't programs using the directions they emailed so had to wait and call on Monday to find out if you don't have a clad reader that will let you in to the parameters to reset you have to have locksmiths or dealership relearn keys for you it cost me $88 for my local dealer to relearn keys once got the keys working computer does great. Would definitely use again if I ever need another computer.!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on admin@fs1inc.com so we can help you out. Thank you!