Fry'sReviews 199

I love Fry's and it is a true rarity in the current retail market. They provide in-depth and knowledgeable service across the board on electronics and other areas. It is really a great place for those wanting to actually solve technical problems or get high quality solutions to electronics needs, instead of someone just yes'ing them or just trying to sell them something. What I especially like is that when talking to sales clerks about products and ideas, they give candid opinions and feedback on questions and issues. They are not afraid to offer their critiques of your proposed solution or approach. A true rarity in retail these days. I highly recommend to buy your electronics here. This place is really awesome and few places left in retail with this kind of in-depth no nonsense approach to technology solutions.

I bought a Soleus FE2-12BA ******* BTU A/C. The sign on it said it would work in a room that is 450sf -550st i put it in a room that is 155 sf it doesn't do anything unless you sit right in front on it. It is way to week to cool a even 155sf. I brought it back to the store and they refused to exchange the unit because they could feel cold air blowing out. They said the unit would have to be defective to exchange it. I the unit doesn't preform as advertised wouldn't that be considered defective. The manager Sam Mikeuc said the best he could do is give me 50% off a second unit! This store is a ripoff they don't back the products they sell or honor their own policies the will change it as they see fit! I wouldn't buy anything from these scam artist and their customer service suck too!

I bought a piece of software that was supposed to speed up my computer. Instead, it rendered some elements inoperable until I did a system restore. Then it slowed it down until I eventually undid the install. After a web search, I realized this program is KNOWN to have such effects, but Fry's sells it anyway and continues to. They take zero accountability and refuse a refund because it is opened software. Online customer service was non-responsive. The first gentleman on the phone wasn't helpful at all, then the manager was a condescending, um, less-than-helpful person. I'm contesting the charge with Visa and will never shop with Fry's again.

Bought a 65" QLED Samsung TV from Frys website and had it delivered. Upon turning it on there is a 3" crack in the screen at the top. Called Frys right away and they said i have to bring it back to the store for a manager to look at it. Took it to City of Industry store and the manager said i must have damaged it and nothing he could do about it. Theres no way I damaged it and now Im stuck with a cracked screen. Nect step is small claims court.

Sure Frys has all these cheap knockoff items and some of the mainstream brands are fairly competitive, and that's great. But If you buy something thru Frys.com, you can't return it to the store. You can only manage it through Fry's.com and it's a huge pain and inconvenience. Their website has always been real bulky to use because of the layout. Since they're a separate business for all intents and purposes from Frys the physical store, why don't they just call the website something else other than Frys in order to avoid confusion?

I purchased Turbo Tax from Frys.com because they offered a great price. However, Turbo Tax did not calculate my taxes correctly. I was told that I needed to purchase a more expensive version of Turbo Tax. But I didn't have the money to do that, so I asked for a refund.
They were happy to take my money, but when the product they sold me did not meet my needs, they refused any kind of refund. This was not my first problem with Fry's, but it definitely will be my last. They have screwed me over for the last time.

I purchased a coax stripper and RG5 "F" compression CATV connectors at the Renton, WA Fry's Electronics store. I tried to return both items in unopened packages to the store and provided the original receipt. I was told by the clerk that I could not return these items because more than 30 days had elapsed. The 30 day return policy was not shown on the receipt nor is the policy posted in a readily visible location in the store. Furthermore, neither item is subject to obsolescence since both are still available in the store. I have purchased other items from Fry's electronics in other states and have not had a similar experience. Fry's electronics is clearly not interested in me as a customer so I will not waste my time in Fry's Electronics stores again.

I go to this place for fun. At first I thought to be a great deal of a place, but then I realized that things would be re-stocked in the shelves after being returned on a "not-working" condition. You take the thing home, as expected it does not work. They increase their cash flow for a second and then you back back returning it for an exchange or money back. Because you are there you may get tempted with something else, and here we go again.

It is a strange concept, but online retailing is defeating this kind of places.

Last purchases have been okay, but stopped working soon. So that's why, coming back to this place is for fun.

Ordered two items, early black friday while the item said it was in stock. Waited and waited for them to ship it, then about 2 weeks later it updated on their website saying it backordered. It's been over a month, and I get an email saying they don't know when the product is going to be in stock again and if I don't contact them they are going to cancel my order in 30 days.
Absolute nightmare, so much for getting these items in before Xmas. Why in the WORLD would you have a Black Friday sale you can't back up? Absolute horrible experience, waste of time, money, could of ordered the same item on Amazon for a little more and got it in 2 days. Go Elsewhere!

I placed an order for an Apple Watch on Dec 12, taking advantage of an email promo code. The site said it was in stock and allowed the order to go through. After checking back a week later, the watch showed up as back ordered. Fry's does not send out notifications about problems with your order until it is far too late. Their site still shows it as in stock. I'm going to have to spend significantly more now for the same item to get it in time for Xmas. This is patently deceptive. They oversell all the time and don't have the inventory to back up their orders. Don't bother calling customer support - You'll have a 1 hour minimum hold time, even if they say the wait time is only 5 minutes. They hung up on me when I asked to speak to a supervisor! After I sent them an email, they just cancelled it with no explanation. Avoid, avoid, avoid, especially if you want anything in time for the holidays.

I love Fry's and I buy more then computer parts there. Shampooers, microwaves, vacuums, music/videos and as seen on TV. However if you need help you will have difficulty finding a sales rep to help you, Last night I went in to buy a mini fridge for my father. Since they had no boxes you could throw in your cart I had an unpleasant time trying to get the sales rep to help me. Not getting any response from the first rep for a good 5 minutes, I was asked to wait for another rep but of course no rep was available even after at least a ten minute wait. Assuming that they rather not help me I decided to leave and made my purchase elsewhere where I was gladly welcomed and helped.If I need to purchase anything here that requires the aid of a sales rep I won. T be buying it and will go elsewhere. This isn't the first time this happened to me. It is simply not a store that helps their customers.

Ordered online on Thanksgiving Apple watch with note on the website that all orders need to be picked up on Friday. After 2.5 (two and a half!) hours in line for order pick up sales person took my order and left for 45 minutes only to come back and say that they are out of stock on my ordered watch. Manager that oversaw the online orders said that i can come back when they get stock and buy at the price of my order. I think this was said just to get rid of me as I visited the store today and talked to the store manager. Manager stated that online orders does not mean you get the item, it is on the first serve basis, they are just to help store to make sale.
I gave one star as there is no negative numbers to give

11/26/17:
Ordered items on line on early Black Friday 2017. Received an email not to go to the store yet "Please do not go to the store yet! This email is a confirmation that your order has been received. You will receive a confirmation e-mail within 20 minutes* indicating whether or not the item(s) you have requested have been located and set aside for you at the Computer department of the store that you selected."
Waited for the whole day, no email, checked status "In Process"... Saturday no email, checked status "In Process". Checked status on Sunday "Order Expired". How did this happen when I never even received an email to let me know it is ready for pickup? Went to the store (11/26/17 9:00am) and the lady Supervisor said that a lot of people had the same experience and they cannot do something about it bec it was ordered on Black Friday and I could not get the same price anymore and that I should have went there on Friday? The guy in black shirt also said that I should have went there on Friday and I should have used my common sense - WHAT? I don't know what the Fry's meaning of common sense is. Now I am the one with no common sense - look at the email - it should have said "go to the store if you have not received the email within 20mins? I have been checking the status that is why I already went to the store to check but now they are saying I should have went there on Black Friday - what is the point of going there on Black Friday if you already ordered online? There are no apologies and I felt like it is my fault for ordering Frys OnLine - very, very bad Customer Service and very very rude people. Fry's you ruined my Thanksgiving shopping and this experience is something I will never ever forget during Black Fridays! I think the guy in black shirt was right, I should have used my common sense, I should have not bought anything from Frys at all, I should have known better now its my fault. What a Customer Service. To all who experienced the same, I encourage you to pls write down your bad experiences with this company and I hope FRYs would improve their Customer Service and I hope they educate their personnel to learn how to communicate and humanly treat their customers.