I was purchase LG refrigerator from Fry's at Renton, WA few years ago and buy 5 years warranty from their store, (I though buy warranty from local is better than form LG, but I was wrong!), now 3 years use and my ice maker is not working, so it is about the time I call them.
In Summer time We need ice, but there is no Ice, then I call them for send someone to fix it, so someone call me for set up appointment next week from 9:00 AM - noon, but at that day at 11:00 I call to the person was call me for set up appointment, and ask are they will come to my house fix the refrigerator, and it was surprise me because over another end he was answer me with sleeping voice and after he knows there is appointment with me today, then he said he will ask his office, then call me back, but never call me back, (I'm not bother to call back either)
So days later, I call back to store for asking for fix refrigerator again, they said they will call the service, and will call me back, but never did
KKK suddenly there is a day my phone ring and the man (last time has sleeping voice) call me to set up early appointment for next week at 9:30 AM, with promised and sorry what happen last time... blah, blah, blah...
Now is Fall season, with a lot of rain. I do not think I need ice, but still need it fix!@ 9:45 I did not see him show up, then I call him 2 times, but he did not answer my phone! So at 11:00 I call Fry's at Renton, to complain for the repair was set up appointment 2 time, but did not show up; so after few transfer, then I got a person help me and he said he will call the repair and ask them, so he wants to give me the repair company phone number, but I refuse, because there no reason why I have to take their phone number and call them... I told him call them and let me know, he start getting mad...
1 hours later I noticed I miss the call, so I call back, then the man at Fry's store answer me, now I got a very good service from him... after he knows I'm calling, then he start yelling, screaming... why I did not answer the phone, he said he was call me 3 times (my phone was showing only 1 time he call, and no one else), I try to tell him I put my phone in silence, and receipt only 1 call... but he still screaming and yelling... he did not knows, because he not at my phone so he did not knows... if the repair company calls me, I did not answer either... blah blah blah... he did not wants to listen me or answer my question about the repair person will come today or not! All he just screaming and yelling why I'm not answer his call? I have to give up to asking him about my question and request to talk with manager, then he said the manager is not here, only him to taking care, then hang up?
For FRY'S store:
Do you need to call 3 times to your customer? Why you do not leave a message? Do you think people have time and wait for your call, then has to answer? We are not a big boss like you, so we can not leave the phone KEEP ringing (3 times)... KKK what kind the service at FRY'S is it?
Ps:@ 13:30 the repair man show up, blah blah blah... reason show up late for 5 minutes then look at ice maker for second, then said he will order part, and leave

Fry's website offered a Lenovo laptop at a very low price. The ad said that the offer expired on December 31,2016. I placed an order on December 31,2016. They asked for and received my credit card owners name, number, three number code on the back, expiration date, and billing address. They also asked for an email address when I opened a new account in my name, as opposed to my business name since the laptop was not for my business. I received an email on December 31,2016 stating that my order was being processed for store pickup. The next day, my order was canceled by Fry's because the offer had expired. I called for clarification since my order was made and confirmed by Fry's by email on December 31,2016. I was told that the order was received after the store had closed and therefore was not made until January 1,2017. I pointed out that the ad did not say that the order expired when the store closed on December 31,2016. There was no way that I could know that the store hours (early close on New Years Eve) terminated the offer. I was told to go to the store on Brokaw in San Jose, CA, and that they would resolve the issue. I went to the store and met with the manager of customer care (or something like that). He tried to pass me to the computer manager, but he never appeared as requested by a page. I finally talked to a manager in another department who said that it was common sense that the offer would expire when the store closed because pickup had to be made before the end of December 31,2016 or the order would expire. I pointed out that store pickup was not required, that I could have ordered free delivery to my home address when I placed the order so his common sense was neither. He had no answer regarding his nonsense, so he offered to sell me the laptop for a $50.00 discount. I pointed out that the sale price was a $150.00 discount and Walmart beat their price at the $50.00 discount. He refused to meet the sale price. That was the end of the conversation. By the way, I have a business and spent about $8,000 - $10,000 at Fry's over the past 20 years or so but I would rather spend more anywhere that return to Fry's and deal with their incompetent staff who know less about computers than I do. I unsubscribed to their lying ads. How's that for common sense?

Simply put, I just love everything about them

Smart prices, great services and shipping.

Never shopped here... cuz they never given me a reason to do so!

So I went to the Frys Electronics Store #29 in SW Houston, Texas on March 7,2016 about 1030am.

I was interested in getting a car stereo installation for my sports car. The OEM head unit was awful.

I spoke to Oscar. The only bright spot in this review. Very well informed. Courteous and very helpful. He was continously interrupted by sales people, managers as he tried to help me find a suitable replacement for my head unit. At least five people called him during our conversation.

Oscar helped me to understand what worked and what didn't. Then he suggested we go back and take a look in the mobile department. We did. I picked out a suitable unit and agreed on an installation time. He printed the invoice and I headed to the front for what I thought would be a five minute checkout.

Wrong.

The young man who checked me out was a little short, possibly described as "rude" as he checked me out. I ignored that.

As I was leaving, the lady at the front door who checks receipts noticed that the receipt was incorrect. So she took it back and said it would just be a minute.

No.

Twenty minutes later the sales floor manager shows up and says that he was sorry but that the invoice had been done incorrectly and the complication was that their computers would show a double charge on my credit card until the hold on the first charge went away.

I said that I felt I should be reasonably compensated for my time and that I was upset that the young man's mistake due to lack of training was costing me time and money. So then he got the assistant store manager.

She came over and didn't apologize for wasting my time. She reiterated the problem. Fully 30 minutes have gone by. I asked here if there was anything that she needed to tell me that I didn't already know.

She responded in the negative.

I told her that I needed a ten percent discount now on the merchandise to compensate me for my wasted time. She told me she was unable to do that. I said "may I speak to the store manager please?" She said "he just left". I said "Please refund my credit card the total amount of the purchase now. You just lost a $400 sale."

Basically the purchase of the product (through Oscar's sales time and work for Fry's) had been completely negated because of the other people in the store who effectively prevented the sale.

Advice: GO TO CRUTCHFIELD OR AMAZON FOR ELECTRONICS PURCHASES. STRONGLY ADVISE TO STAY AWAY FROM FRYS ELECTRONICS FOR PURCHASES.

Moral Of The Story: "Too Many (lost) sales like this and Frys' could be looking at Chapter 11."

My husband and son love it.

I like shopping at Fry's because of the great selection of DIY computer hardware.

Have been using for a long time great

My favorite hangout