Neil I.

Fry's website offered a Lenovo laptop at a very low price. The ad said that the offer expired on December 31,2016. I placed an order on December 31,2016. They asked for and received my credit card owners name, number, three number code on the back, expiration date, and billing address. They also asked for an email address when I opened a new account in my name, as opposed to my business name since the laptop was not for my business. I received an email on December 31,2016 stating that my order was being processed for store pickup. The next day, my order was canceled by Fry's because the offer had expired. I called for clarification since my order was made and confirmed by Fry's by email on December 31,2016. I was told that the order was received after the store had closed and therefore was not made until January 1,2017. I pointed out that the ad did not say that the order expired when the store closed on December 31,2016. There was no way that I could know that the store hours (early close on New Years Eve) terminated the offer. I was told to go to the store on Brokaw in San Jose, CA, and that they would resolve the issue. I went to the store and met with the manager of customer care (or something like that). He tried to pass me to the computer manager, but he never appeared as requested by a page. I finally talked to a manager in another department who said that it was common sense that the offer would expire when the store closed because pickup had to be made before the end of December 31,2016 or the order would expire. I pointed out that store pickup was not required, that I could have ordered free delivery to my home address when I placed the order so his common sense was neither. He had no answer regarding his nonsense, so he offered to sell me the laptop for a $50.00 discount. I pointed out that the sale price was a $150.00 discount and Walmart beat their price at the $50.00 discount. He refused to meet the sale price. That was the end of the conversation. By the way, I have a business and spent about $8,000 - $10,000 at Fry's over the past 20 years or so but I would rather spend more anywhere that return to Fry's and deal with their incompetent staff who know less about computers than I do. I unsubscribed to their lying ads. How's that for common sense?