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1 Review by Alex

Fry's

Fry's

7/23/19

These guys are pro scammers! AVOID AT ALL COSTS!

This was my first and last experience with them. I ordered a set of speakers on sale in July 2019. They cancelled the one speaker 12 hours later and next day I received a call regarding the one speaker (I ordered a set for a reason!) and they told me that it is used and has a chip on the base. I agreed to receive it ONLY after receiving an extra discount AND after ensuring I would get another demo unit from another store. Not only did I not receive a discount, the other store's customer service NEVER returned my calls and follow up on their promise and I ended up receiving a DAMAGED USED (more than they claimed) speaker missing the grill as well!!!! They did the exact same with another order placed in the meanwhile for a set of Klipsch bookself speakers. They took the order online and then called later in the day to say they have to cancel it because the items are used and NOT in working condition. They told me to go get them at another store, they should be available somewhere. Absolutely HORRIBLE EXPERIENCE. Now they will not refund the order because it was delivered while I was gone and I did not report it within 48hrs. Of course they claim to have everything sold out and the advice was to wait for another even at some point in the future. If you value your $ and your time AVOID these people at all costs. It is NOT worth it. Very disrespectful towards consumers.

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