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FreeShippingReviews 754

1.6
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FreeShipping Reviews Summary

FreeShipping has a rating of 1.6 stars from 754 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FreeShipping most frequently mention credit card, customer service and monthly fee. FreeShipping ranks 78th among Shipping sites.

service
138
value
135
shipping
106
returns
105
quality
116
Minnesota
1 review
3 helpful votes
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Scammers
March 28, 2019

I realized yesterday this bastards been taking 12.97 from my account without my knowledge, i have never subscribed to this stupid page i dont even recognize them. I called them and they promised to refund my money or i report them for fraud.

Date of experience: March 28, 2019
Help F. — FreeShipping Rep
over a year old

Hi Stacy,

I apologize for any confusion regarding the membership fee. Please reach out to me directly at Help@Freeshipping.com and reference Customer Loyalty #FS4581. I will be happy to ensure you receive the refund.

Thanks,

Samantha
Freeshipping.com
Customer Service Supervisor

Ecuador
1 review
3 helpful votes
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It's a scam!
March 25, 2019

I'm being charged $12.97 on my visa and I've never agreed to this charge.
I tried contacting them but none of their numbers work.

Date of experience: March 25, 2019
Help F. — FreeShipping Rep
over a year old

Hi Benny,

I am very sorry for any confusion regarding the membership fee. Please reach out to me directly at Help@Freeshipping.com and reference Customer Loyalty #FS7826. I will be happy to refund this fee for you.

Thanks,

Samantha
Freeshipping.com
Customer Service Supervisor

California
1 review
2 helpful votes
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BASTARDS!
March 24, 2019

Bought something from Kohls online then starting getting monthly charges automatically of $9.97 to my credit card that I used from Freeshipping.com??????? I Never signed up for Freeshipping.com, I had to call Freeshipping.com to cancel! Scam.

Date of experience: March 24, 2019
Help F. — FreeShipping Rep
over a year old

Hi Kris,

I am very sorry for any confusion regarding the membership fee. Please reach out to me directly at Help@Freeshipping.com and reference Customer Loyalty #FS2381. I will be happy to refund this fee for you.

Thanks,

Samantha
Freeshipping.com
Customer Service Supervisor

Texas
1 review
1 helpful vote
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So sad that I signed up when purchasing flowers for a funeral only to think that if I did I would be receiving my "shipping cost" reimbursed. Should have know when it wasn't discounted immediately and instead was asked to send info in and within 6 weeks I would see voucher or check. I waited 2 months and nothing. Emailed them and they gave me the excuse that they sent it off that week. I then continued to wait another month and emailed yet again and this is the BS they sent me. Don't plan on ever seeing my check.

Date of experience: March 15, 2019
Help F. — FreeShipping Rep
over a year old

Hi Andrea,

Please reach out to me directly at Help@Freeshipping.com. I will be happy to assist you and ensure you receive the refund.

Thanks,

Samantha
Freeshipping.com
Customer Service Supervisor

Canada
2 reviews
2 helpful votes
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My bank Manager. Spotted it yesterday and asked me what it was. I totally had no idea who they were or what the charges of $17.94 a month since December were for. I called freeshipping.com and the lady I spoke to was very nice and explained this was a service I signed up for and I said "with whom" to which she said "oh we don't know that". I asked her who they were sending my money to and again she said she didn't know but very quickly said she'd stop all further charges and if I had Visa call them they would refund my money. In reading another review, I'm thinking maybe it was Amazon, which is a whole other story. If this is happening to you, first call your credit card company, loss prevention department, explain the situation and tell them you want a new card and ask them to please call freeshipping.com *******185, and request (demand) a total refund on to your card. ONLY your credit card company can request the refund. There are far too many scams out there for online shopping and they're hoping you won't see these cbarges. I will be very cautious from now on when shopping online.

Date of experience: March 15, 2019
Help F. — FreeShipping Rep
over a year old

Hi Sharon,

Sorry for any confusion regarding this refund. Please reach out to me directly at Help@Freeshipping.com and I will be happy to assist you.

Thanks,

Samantha
Freeshipping.com
Customer Service Supervisor

California
1 review
3 helpful votes
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I was unaware that I was being charged $12.97 for several months, unable to make contact with anyone, when I finally did get a response, they want the first 6 digits and last 4 digits of my debit card. RED FLAG! I immediately had to cancel my debit card. FRAUD AT IT'S FINEST!

Date of experience: March 13, 2019
Help F. — FreeShipping Rep
over a year old

Hi Jane,

I apologize for any inconvenience. Please reach out to me directly at Help@Freeshipping.com. I will be happy to ensure you receive a refund for the membership fee.

Thanks,

Samantha
Freeshipping.com
Customer Service Supervisor

Mississippi
1 review
1 helpful vote
Follow Hal J.
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Never order from Amazon again. I was charged $12.97 for the service I did not order. This is absolutely a ripoff. I paid the cancelation fee to stop the $12.97. It was $37.00. I had heard from friends about this, but I was okay with Amazon until this episode. I will never use them again. Xxx xxx xxx x x x x x x x x xxx x xx x x xxx x x x
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Xxx x x x x x xx x x x x x x x x x x x x x x x x x x x x x x x x xx

Date of experience: March 7, 2019
Help F. — FreeShipping Rep
over a year old

Hi Hal,

Please reach out to me directly at Help@Freeshipping.com I will be happy to assist you.

Thanks,

Samantha
Freeshipping.com
Customer Service Supervisor

Washington
1 review
0 helpful votes
Follow Kevin G.
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I signed up when I was offered $10 BONUS check for trying freeshipping.com out for 7 day trial. My card was charged $1.97 but I never received my $10 check. Before I canceled the website said my check will be mailed out on the 2/15. Now still no check. Sent over 9 emails to customer service with same generic "send the rebate form" answer.
I have no rebate form because this was a sign up bonus. Where is my $10 check? Total liars, lazy customer service people who don't even read the email. Complete joke of a business

Date of experience: March 5, 2019
Help F. — FreeShipping Rep
over a year old

Hi Kevin,

I apologize for the inconvenience. Please reach out to me directly at Help@Freeshipping.com and I will be happy to assist you with this.

Thanks,

Samantha
Freeshipping.com
Customer Service Supervisor

Wyoming
1 review
1 helpful vote
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Absolutely a Scam
March 4, 2019

These people took money out of my account without my permission! I have tried several several times to talk to a manager or supervisor at the company and have been denied each and every time. I have tried to get this service canceled get the money is still been taken out of my account. They said they were sending me an email which I've never received and I cannot explain nor can they explain how this transaction happened.

Date of experience: March 4, 2019
Help F. — FreeShipping Rep
over a year old

Hi Randy,

We apologize for any inconvenience and will be happy to assist you. Please reach out to me directly at Help@Freeshipping.com for assistance.

Thanks,

Samantha
Freeshipping.com
Customer Service Supervisor

Florida
1 review
0 helpful votes
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Scam
February 27, 2019

I have no record or recollection of opening an account with Freeshipping.com. I use a specific coding system for my passwords. Freeshipping.com emailed my password and it is a clear case of fraud. They got my credit card number and we saw unknown charges on our account. I cancelled the account and notified the credit card company.

Date of experience: February 27, 2019
Help F. — FreeShipping Rep
over a year old

Hi Sheldon,

Please reach out to me directly at Help@Freeshipping.com and reference Customer Loyalty #FS4576 to confirm you have received this refund.

I apologize for any inconvenience.

Thanks,

Samantha
Freeshipping.com
Customer Service

New York
1 review
2 helpful votes
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They will charge you a monthly fee for maybe getting you a rebate on shipping, maybe not. It is not as it is represented. I got a pop-up also when I ordered from proflowers.com, which is a decent site. But the pop-up implied I could get free shipping, which led me to freeshipping.com, who do not give you free shipping but might get you a rebate. They get your card # and charge $1.97 even if you cancel the membership within the hour. Misleading.

Date of experience: February 25, 2019
Help F. — FreeShipping Rep
over a year old

Hi Maria,

Please reach out to me directly at Help@Freeshipping.com and reference Customer Loyalty #FS1876 to confirm you have received this refund.

I apologize for any inconvenience.

Thanks,

Samantha
Freeshipping.com
Customer Service

Nevada
1 review
0 helpful votes
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Free scam
February 25, 2019

I bought a pair of pants from waitstuff uniforms. Pop up came up for "free shipping" and some how ended up with $1.97 charge and a monthly free of $12 and change auto deducted from credit card from freeshipping.com. Very clever. Thought I was getting free shipping form the seller... not the case. Looked at return policy from this sight and... well on and on. Bottom line STAY AWAY! They should change there name to scamshipping No free shipping here. Going to give pants to safe nest not worth the time and effort and $$ (10% of purchase price or min. Of $8.00) involved in sending product back to waitstuff.
They got my $$ don't let them get yours.

Date of experience: February 25, 2019
Help F. — FreeShipping Rep
over a year old

Hi Elton,

Please reach out to me directly at Help@Freeshipping.com and reference Customer Loyalty #FS6376 to confirm you have received this refund.

I apologize for any inconvenience.

Thanks,

Samantha
Freeshipping.com
Customer Service Supervisor

Georgia
1 review
1 helpful vote
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IT IS A SCAM!
February 22, 2019

Total garbage.
Fees to save money... thats a scam.
Charged me $15 to "maybe, try to save me" on shipping.
SCAM SCAM SCAM

Date of experience: February 22, 2019
Help F. — FreeShipping Rep
over a year old

Hi Matthew,

Please reach out to me directly at Help@Freeshipping.com and reference Customer Loyalty #FS6534 to confirm you have received this refund.

I apologize for any inconvenience.

Thanks,

Samantha
Freeshipping.com
Customer Service Supervisor

Texas
2 reviews
2 helpful votes
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Legit
February 21, 2019

Great customer service. After signing up I pretty much changed my mind right away and cancelled the same day. I called them to tell them and to ask for a refund of the $1.97 and they gave it back to me. Over a month later I was surprised to receive the $10 check in the mail!

Date of experience: February 19, 2019
Help F. — FreeShipping Rep
over a year old

Hi Kayleigh,

Thank you so much for your positive feedback! We are happy to hear you received your first savings check.

Thanks & Happy Shopping!

Samantha
Freeshipping.com
Customer Service Supervisor

California
2 reviews
6 helpful votes
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SCAM
February 16, 2019

This website is such a scam. IT IS NOT FREE. I repeat. NOT FREE. Read the fine print. It's not even free for the 7 day trial they charge you $2. Then $13 a month afterward. FOR NOTHING

Date of experience: February 16, 2019
Help F. — FreeShipping Rep
over a year old

Hi Benjamin,

Please reach out to me directly at Help@Freeshipping.com and reference Customer Loyalty #FS1287 to confirm you have received this refund.

I apologize for any inconvenience.

Thanks,

Samantha
Freeshipping.com

Kansas
1 review
0 helpful votes
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Free Shipping SCAM
February 16, 2019

I do not recommend this company. $12.97 monthly fee for nothing in return. Did not sign up for their service.

Date of experience: February 16, 2019
Help F. — FreeShipping Rep
over a year old

Hi Paul,

Please reach out to me directly at Help@Freeshipping.com and reference Customer Loyalty #FS2678 to confirm you have received this refund.

I apologize for any inconvenience.

Thanks,

Samantha
Freeshipping.com
Customer Service Supervisor

Nevada
2 reviews
6 helpful votes
Follow Stacy M.
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STAY AWAY
February 9, 2019

First, don't fall for the site name, shipping is NOT free! Secondly, it takes weeks to get an order. When I did finally receive my order the package was completely crushed and the product damaged enough to toss. I wrote the company and they said they would send a replacement, ok fine... then I got a follow up letter stating they would NOT be sending a replacement!

+1
Date of experience: February 9, 2019
Help F. — FreeShipping Rep
over a year old

Hi Stacy,

I am very sorry for any confusion, Freeshipping.com does not ship or sell items. Instead we connect our members to the retailers on our site to earn 10% cash back and rebates.

Thanks,

Samantha
Freeshipping.com
Customer Service Supervisor

Minnesota
1 review
4 helpful votes
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They take 12.97 A MONTH in a very shady and sneaky way. I lost money instead of gaining. Don't recommend this unprofessional company.

Date of experience: February 7, 2019
Help F. — FreeShipping Rep
over a year old

Hi Kevin,

Please reach out to me directly at Help@Freeshipping.com and reference Customer Loyalty #FS6828 to confirm you have received this refund.

I apologize for any inconvenience.

Thanks,

Samantha
Freeshipping.com

New Mexico
1 review
1 helpful vote
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Good service
February 7, 2019

People should read terms and conditions before they sign up for this service. I have been a member for 4 to 5 years and made quite a bit of money with their cash back and price protection benefits. :)

Date of experience: February 6, 2019
Help F. — FreeShipping Rep
over a year old

Hi Red,

Thank you so much for your positive feedback!

Happy Shopping!

Samantha
Freeshipping.com
Customer Service Supervisor

Michigan
1 review
5 helpful votes
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NOT freeshipping
February 5, 2019

So they are called FreeShipping.com, I have never seen a more blatant lie about what a company offers. They offer Free Shipping and rebates... If you pay a monthly subscription fee. ProFlowers got me with the following. You will get a rebate of your 12.99 shipping fee from freeshipping.com for no cost. Great!, I thought... I was wrong. You have to provide a credit card to sign up for the website... which was a red flag right off the bat. If you don't cancel your membership within 7 days, you will be charged a recurring monthly fee of $12.97... What about $12.97 a month is FREE? SCAM! If I could give 0 stars for being so shady, I would. Go Fork yourself "FREE"shipping.com...

Date of experience: February 5, 2019
Help F. — FreeShipping Rep
over a year old

Hi Kevin,

Please reach out to me directly at Help@Freeshipping.com and reference Customer Loyalty #FS9076 to confirm you have received this refund.

I apologize for any inconvenience.

Thanks,
Samantha
Freeshipping.com
Customer Service Supervisor

About the Business

Subscription shopping service for which you pay a fee to get rewards, free shipping and other services from member websites.


freeshipping.com
Founded in 1999