FreeShippingReviews 754

Very shady business and unbelievable rude customer service... I submit a rebate claim on Jan 3rd. And i was told it would be approved in 3-5 business days. But in anticipating that timeline, I called/chatted with them 3-4 times to inquery the status... no one could really help and give me an answer. I turned in my rebate proof 2 times as suggested by them, and someone told me to send in again today and asked me if I submit my rebate correctly... it's really frustrating. Apparently they thought it should have been approved and the reason is probably my submission. When I said I am firm on my correct submission, they then turned me away to call back in 10 days. The rep did not help and all they did was finding lame excuses and turning people away. Even more outrageous, when I asked her to escalate my case, the woman said ok let me write it down... then she put me on hold for 10 minutes, and never got back to me. I did not catch her name, but she was the worst without any humanity! I demand an investigation and the person be punished for such behavior. DON'T FALL INTO THIS TRAP! CANCEL YOUR MEMBERSHIP!

This is an update to my review (below). FreeShipping.com refunded ALL charges to my account within a few days of calling them. My one star review still stands because I think what they did was sleazy.

Original Review:
Just realized I was being charged the 12.97 monthly fee for the past 9 months. I never signed up for it and felt I was duped in the midst of processing a $50 rebate in connection
With 1-800-Flowers. Today, I called them to complain and they were polite and gave no resistance to my wanting a refund. They said they would cancel my monthly subscription and refund all 9 charges. I received confirmation emails about the cancellation and refund. According to them, I should be fully reimbursed within 2 to 5 business days. We'll see what
Happens. Fingers crossed.

Noticed this charge on my 90 year old father's charge statement, now that we are taking care of his finances. He had been charged since 2014! They offered a refund for the past year, but he was charged for 51 months! That is over $660. So they still got over $500 of his money. HORRIBLE BUSINESS PRACTICE. I would put a rating lower than 1 if possible. He would not have ordered anything from Walmart online. I have no doubt, he would not have signed up for this service.

After many emails with customer service, all credits for 51 months have been received. It took many follow ups, but it has been taken care of. Use this service with extreme caution.

Like many others here, I signed up for the trial period after making a purchase on Groupon, not realizing that there was a fee for the trial period. Apparently it's in the terms & conditions, but they make it very hard to notice and word the trial period like it's a free seven days before you're billed for membership. This seems dishonest and due to practices like this, I don't feel comfortable continuing to patronize this site and would warn others to read the fine print on everything.

It took me 5 months to realize I was being charged $12.97 every month for a subscription I didn't know I had. This got initiated somehow when I made an online purchase from Kohl's. I called them immediately to cancel, and quickly received an email confirming the cancellation. Funny how they don't send a confirming email when they start the subscription, as an honest company would. Oh, but then the suckers would know right away that they were getting charged for something they did not want...

Glad to see i was not the only one surprised by a charge that did not seem valid.

Go figure, it is not a valid charge and I am now calling my bank to get this charge removed and to also report this fraudulent sounding site. Seeing from what others have said on the inter-webs, the site is far from legitimate in the way it goes about "gaining" subscribers, and i highly DON'T recommend this "service" to anyone looking into this site... by choice.

Edit: upon calling my bank, they were good enough to issue a refund for both instances this company charged my account.

I am surprised to see so many negative comments and felt compelled to share my experience with FreeShipping with you. I ordered a rice cooker on Walmart.com and received FreeShipping's promotion of $10 rebate. I followed their instructions and received the $10 in the form of a check in my mailbox. I called to end the trial period. People, if you want to save money, calm down, read the fine print out there, and follow the rules. Nobody can take your money away from you if you are mindful and respectful of the game rules.