France & SonReviews 286

TERRIBLE... I placed an order on their website and paid what they listed item for. Waited a week after seeing that they supposedly shipped my item, then tracking never updated just said "in transit"... then they refund my money with no explanation on order and now I see the item is listed for 4 times the amount on their site. Worst company to buy from. Bait and switch tactics all the way. I even emailed them asking why the order was cancelled and they never responded.

Bought a desk 6 months ago. They will not refund my money. It has been a horrible experience with them. I would never buy anything from this company.

I was charged 899.00 to reject a bathtub delivery when I was charged 399.00 to ship it. The two to three week shipping time turned into two months and I had to move forward on my remodel project. I would never order from them again.

31/2 years ago I bought a womb chair and ottoman from France and Son. At the time it came in I was not happy with the way the felt fabric was pilling within a week. Called the customer service person and after many calls they gave me a 100.00 credit. Now 3 1/2 years later, the cushions are stretched out, and the felt fabric is thin and old looking. I called customer service again, and asked if they had replacement cushions, which I would have gladly paid for. After another couple of phone callswas told they can't do anything, and I should buy fabric take them to an upholsterer. I am very disappointed, and will never do business with the. Again.

I ordered a bench, it was "in stock". Paid - they had no problems taking the payment for it! I received a call several weeks later and the bench was in fact NOT in stock. I asked for a refund and it has now been 8 months of emails and phone calls and they continue to say they will refund the money but have yet to do so. DO NOT BUY from this company, not trustworthy, not respectable and not honest! Absolute nightmare dealing with their customer service!

Do not be fooled by France&Son. They will state an item is "in stock" and available for delivery within a few days. This is a 1000% scam. I ordered a product that had 9 left in stock. Waited a few weeks for an update on shipping or any correspondence (aside from BS promotional emails). I reached out to "customer service" and they said the product was discontinued by the manufacturer and can't get any more. I told them the item was in stock when ordered and the rep said they don't keep stock on hand. They did not hesitate in charging my credit card when the order was placed and held over $1100 of my money for several weeks and never attempted to contact me saying the item was discontinued or even offer a refund. I had to waste my time calling them, tracking the order and fighting for a refund. They kept pushing me to purchase another item instead of getting a refund, which obviously I refused. AVOID FRANCE&SON.

Comoe unas lámparas para mí living y la verdad son más lindas de lo que pensé gracias por la atención brindada!
Nat

Excelente servicio, me llego a la fecha pactada y el producto es tal cual como lo muestra la foto, muchas gracias por todo
Nat

Es la primera vez que comoro por internet,

Compre unas lámparas y son tal cual se ven el sitio me llego en dos semanas tal cual me lo dijeron! Atención al cliente me atendió muy bien y contestaron todas mis dudas gracias por todo!
(NAT)