FossilReviews 69

I ordered what would have been a nice engraved wallet almost a week ago. Never got a shipment notification do I called, they assured me that by end of day tomorrow I should get a notice. Ten minutes later, I get an email telling me that my order was canceled. Called again, "oh sorry we are out of stock ". So don't believe the availability on their website!

I placed a order with fossil.com, the order was never processed on their side but my credit card was debited twice.
I tried calling
I emailed them.

No response.
www.fossil.com is a fraud site.

Tried ordering 3 watches they charged me for all 3 and send an email confirmation with only two. Called to check wth was going on to have some overseas agents attempt to "explain" one of the watches "required additional time" to process. I do not trust that lame excuse of a reason and will have to call back to request for an invoice with the correct order information or have it just canceled all together. If they could at least explain that on the email I wouldn't have to take from my time to do something absolutely unnecessary. Very disappointed!

No major complaints. Would avoid buying online especially if you're an international buyer, but bought few watches in store and one of them stopped working so they replaced with a new one, no questions asked and they gave me a newer generation of that watch. Good job

I bought a Fossil watch that basically fell apart in less than a year. I only wore the watch about 12 times.
I sent the watch to Fossil to have the watch repaired. They insisted on charging me for the repair even thought the watch was still under warranty. After, going back and forth with customer support we never came to an agreement and they returned the watch without repairing it. I mean come on! How much could possibly cost them to repair the watch? Terrible company that manufactures inferior products and doesn't stand behind their products!

Bought a new Hybrid watch from them recently. They sent me a faulty watch that was blatantly a used customer return.

It was scratched and battered and they'd just re-shrinkwrapped it and tried to pass it off as new stock.

I sent it back for a refund but they haven't refunded me and they've ignored every attempt I've made to resolve this.

I've contacted them via the Fossil site, via email, via Twitter and via their complaints department. Nobody responds.

They've stolen my money and I'm now having to get my bank involved.

Absolutely DISGUSTING behaviour and I'm definitely not alone. They seem to have a habit of doing this.

I won't touch anything made or owned by Fossil Group ever again and I'll make sure I deter as many other people from buying their products as I can.

I ordered 4 items from you and it took 3 weeks for them to start shipping the products. And when I received the package, there was only one product in that package. When I called the Fossil Customer service they were very inappropriately doing their job. So I asked them to let me talk to their manager and they said, they are not supposed to transfer or provide any information about their manager and told me to wait few more days for rest of the products. So, I tried to call them back again in couple of days and the another Customer Service Representative told me that those products are sold out. This is by far the worst customer service I have ever received

Awful company to deal with. Tried to exchange a wallet but was 3 days outside their 30 day period, even though it was a Xmas present, therefore didn't get opened for weeks, and during Covid which causes delays. Had all packaging and paperwork but they would not even consider it! Do not use this company - they don't deserve your custom!

Ordered a bag I wanted because it had outside pockets where I could quickly access my eyeglasses or cell phone if needed (I am a senior). Instead of receiving the bag I ordered I spent 20 minutes unravelling packaging only to find they sent me a similar bag to what I ordered but nothing like what I ordered. Seriously? Wrote several e mails trying to resolve that were ignored and finally donated this bag to a local women's charity. After posting a negative review on another site I receive an e mail instructing me on how to return the purchase (weeks later) and offering me a discount on a future purchase. This website must think customers are schmucks. Unfortunate that they are probably contributing to customers not wanting to purchase any Fossil product in future from retailers when they re-open from the lockdowns.

I would give 0 stars if possible, bought two items both showing plenty of stock, email after 2 days informing me the one item wasn't available (even though it's still being sold) telling me don't worry we'll charge you for dispatched items only
Not true they've taken the full amount and I'm not the only so this isn't an isolated issue, it's now been a week since I ordered, no products no refund no contact. No point wasting your time!

I only had my smart watch about a month. I ordered it directly from Fossil off the website. The watch failed due to the charging rings on the back coming loose. It appeared that my sweat dissolved the glue that holds the charging rings on. Since it is called a "sport watch" I assumed it would take a little sweat in the summer heat.
It took a significant amount of time to navigate the Fossil website to get a return order. I shipped it by USPS 2-3 day on July 5th. The website says the customer will receive confirmation that the watch has been received within 3 business days. I have not been contacted. I can find no way on the web site to directly track my service order. Everything takes you to a Q&A page that does no good in answering specific questions. As a matter of fact, I can find no way to directly contact anyone!
On the plus side when it worked I really liked it. Generally, I would be around 50% charge by bed time. I did find that when I would sweat, it would discharge very quickly. But, everything functioned well and I was enjoying using it. I particularly liked the google pay feature, as my android phone does not have the feature.

I bought a beautiful fossil watch for my husband as a Christmas gift. It had a beautiful black leather cuff style band. Within less then one year the band broke along with the pin that secured the watch band. I reached out to their customer service in hopes that they would be willing to replace the watch band being it was only 1 year old, actually just less than 1 year old. I was told I could spend $30 to replace the band plus shipping. Why would I want to pay $30 to replace a band that broke so quickly? I was really disappointed in their customer service and lack of integrity by not backing up their product better. I certainly won't be buying another fossil watch for my husband, and I certainly won't recommend for anyone else to buy one. With the quantity of bands that they purchase for watches, I guarantee that this band probably cost them a few dollars if that. For them not to be willing to replace it at no cost was very shocking. To me it's simply showed me how much or rather how little they valued me as a customer.

I ordered a watch on a Monday morning and paid extra for 2 day delivery. Five days latery I had not received a notice of shipping so I called the 800 number. I requested to cancel the 2 day shipping as it was past due and did not meet my need date. I was told that they could not help me because the order had already been placed. The person on the 800 number told me that items ship in 24 hours but it had been 5 days and I had not received a notice of shipping. Surprisingly right after my call I received a notice of ship e-mail. I looked up the tracking number and it stated a delivery in 4-5 days, which is what was quoted for standard delivery. I paid for two day shipping. I will not purchase another Fossil product again. Terrible customer service.

I got my Fossil Smartwatch for my birthday. I literally used it every single day. It was amazing to answer calls, screen calls, answer texts and emails, right from the watch face when necessary. About a year ago, I sent the watch to get repaired. For an affordable fee my watch was restored. I just send my watch back in for repair again. Fossil could not repair my watch, so they issued a gift receipt for the purchase amount. I am so happy! I miss my first watch SO MUCH. Thank you Fossil for standing behind your products. Sincerely - A lifelong customer!

I ordered 2 watches totaling $395. The watches were shipped quickly, but here is my dilemma. Right after I ordered I had a hold on my account for the 395, got an email the next day they were shipped. The day AFTER I got an additional hold on my account for $212(not the price of one of the watches individually). I called and was told it would fall off when the watches shipped. Got "ummms" when I told them the hold happened after they shipped. So today I have watches in hand, fully processed$395 charge on my account, still a hold for 212, plus an additional 176 hold that randomly popped up today. So they're holding almost an additional 400, for no reason and all I get told every day "it should fall off soon" They're adding holds. Not taking them off. Will never buy again.

Wanted to buy a gifts for thanksgiving. The online order could not be completed, fossil.com web popped an error of transaction, asking to call their 1 800 number. But the customer specialist also couldn't help.

So trying a few more times with the same debit card and another card. Still the same, no order could be placed successfully. The biggest shock and surprise, the next day's bank statement showed fossil.com had charged multiple times for the same amount.

DO NOT EVEN THINK OF buying from fossil.com. Good luck!