Bought a new Hybrid watch from them recently. They sent me a faulty watch that was blatantly a used customer return.
It was scratched and battered and they'd just re-shrinkwrapped it and tried to pass it off as new stock.
I sent it back for a refund but they haven't refunded me and they've ignored every attempt I've made to resolve this.
I've contacted them via the Fossil site, via email, via Twitter and via their complaints department. Nobody responds.
They've stolen my money and I'm now having to get my bank involved.
Absolutely DISGUSTING behaviour and I'm definitely not alone. They seem to have a habit of doing this.
I won't touch anything made or owned by Fossil Group ever again and I'll make sure I deter as many other people from buying their products as I can.