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From the business
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.5 stars from 1,970 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
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I'm really excited about the quick problem solving in the middle of the night. Honey never seems to get tired. Absolutely great!
Aimee delivers quality service and assistance
If all the rest of your staff were as attentive, informative, and on point your operation would definitely excel and be considered the best
Hi Adrian,
Thank you for your feedback.
Its such a pleasure to help you.
Cheers,
Adrian
Fast in in-boxing the package when arrived at facility, organized and will managed though there process and online workflow
Hi Nabeel,
Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that HONEY provided you with helpful and professional support.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
I wanted to order some books that would not ship from the company to the US so I discovered forward2me. After emailing the company and making sure there wouldn't be any issues, I decided to place and order and have it shipped to their warehouse in the UK. I spoke with Regilyn through email who was very friendly and made me feel at ease with placing my order. Overall I had a 10/10 experience and would definitely use this business again. They repacked my books with the same care I would have handled them with myself and they arrived in perfect condition. Very happy with my decision to use forward2me!
Hello Sarah,
Thank you for sharing your positive experience with Forward2me! We're thrilled to hear that your order went smoothly and that Regilyn provided excellent assistance. It's wonderful to know that your books arrived in perfect condition and that you would consider using their services again. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!
Many thanks,
Aimee
An issue with a package at the US address was resolved quickly by Nica and Aimee with timely updates.
Hi Perry,
Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that Nica provided you with helpful and professional support.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
The issue was skillfully and promptly resolved by Nica, and her exceptional service left me feeling thoroughly content and pleased with the outcome.
Hello Yanneke,
We truly appreciate your kind words and the time you took to share your positive experience with our customer service, particularly Nica's efficient assistance.
If you ever have any more questions or need further assistance, please feel free to reach out. We're here to assist you at any time.
Best regards,
Aimee
Hello Rui,
Thank you for sharing your positive experience with Jane from our live chat support.
Jane is a valuable member of our team, and your feedback reaffirms our commitment to providing exceptional customer service.
If you ever have more questions or require further assistance, please don't hesitate to reach out to us. We're here to help and ensure that your experience with our service remains outstanding.
Thank you for choosing us, and we look forward to serving you in the future.
Best regards,
I wish to provide this additional feedback on my.forward2me.com, in the footsteps of my initial review. I chose my.forward2me.com to act as my forwarding agent for purchases made on UK and US web sites. After a very fast and easy account set up, I had my first UK package delivered to my.forward2me.com, then received the package at my home address two days later, i.e. Faster than most domestic mail. This is what I call a customer-oriented company, and they have my business for years to come.
Hello Theodore,
Thank you so much for taking the time to provide us with this fantastic feedback!
We're delighted to hear that your initial experience with our service was not only easy but also exceeded your expectations in terms of speed and convenience. Our team is dedicated to providing a seamless and customer-oriented experience, and your positive comments reaffirm our commitment to delivering top-notch service.
We're thrilled to have earned your loyalty, and we look forward to being your go-to forwarding agent for many years to come. If you ever have any questions, concerns, or additional feedback, please don't hesitate to reach out to our support team.
Warm regards,
Aimee
I opened an account today, asked a question today, got an answer today, enlisted my first UK shipment today. How much better can it get?!
Was struggling to get a motorcycle part shipped from the UK to the US. REGILYN was superb in her communication skills and content of her answers. As it turns out, the Ebay shipper changed his profile that allowed me to get the part without using Forward2Me. That said...it doesn't negate the fact that these people are very attentive to customers. Highly recommend them. Rick
Dear Rick,
Thank you so much for your wonderful feedback! We're delighted to hear about your positive experience with our customer support team, particularly Regilyn.
While it's great to know that you were able to obtain the motorcycle part you needed without using Forward2Me, we truly appreciate your kind words and the recommendation.
If you have any more questions or need assistance with anything else down the road, please don't hesitate to reach out. We're always here to help.
Safe riding, and thank you for choosing Forward2Me!
Best regards,
The Forward2Me Team
It was a pleasant conversation with Regilyn, she was very helpful with my concern and explained it to me well. She is also well informed in what she do. Despite the US Warehouse being a new service offered, she was really good in assisting me. Thank you and keep it up!
Hello Cha,
Thank you for taking the time to provide feedback on your recent interaction with Regilyn.
We're happy to hear that she was able to assist you effectively and provide clear explanations, even with our new US Warehouse service.
Thank you for your continued trust and support.
Many thanks,
Aimee
I contacted them for deleting an incoming parcel. The agent looked it up and informed me that the issue was already fixed because the reviewer had seen the invalid parcel and deleted the entry. Very clear and very prompt.
Hi Georgios,
Thank you for sharing your feedback with us! We're happy to hear about your positive experience when reaching out to us regarding the incoming parcel deletion.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
Amazing support services by "Aimee" for the UK warehouse. Amazing experience. Definitely recommend their services.
Hello Haidar,
Thank you for choosing Forward2Me!
Your recommendation means a lot to us. If you or anyone you know ever needs assistance in the future, please don't hesitate to reach out.
If you want to use one of these addresses in the future, we do have a USA, Japan, UK, Guernsey or UK tax-free, and a Germany warehouse.
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
AF
Customer Experience
Forward2me
Forward2Me is really awesome and I appreciate how fast Girlie got back to me when I was freaking out and needed help addressing something correctly to the UK location.
Thank you so much
Hello Michael,
We're happy to hear that you had an awesome experience with Forward2Me and that Girlie was able to assist you promptly when you needed help.
If you want to use one of these addresses in the future, we do have a USA, Japan, Guernsey or UK tax-free, and a Germany warehouse.
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
AF
Customer Experience
Forward2me
Kat sorted all my queries in a swift manner. I am so thankful for her assistance.
Hello Dammy,
Thank you for your feedback!
We're happy to hear that Kat was able to assist you swiftly and effectively.
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
AF
I asked the customer service if Forward2Me can forward the shock absorbers from UK to Japan. I informed the specific parts No. And the link to eBay page, but I could not get any clear answers yet after waiting almost 5 days.
Hello 一真 八,
Thanks for your feedback.
I apologize for the inconvenience you've been experiencing in your attempts to get a clear answer regarding the shipment of the shock absorbers from the UK to Japan via Forward2Me.
Generally speaking, shock absorbers are prohibited for international shipping due to the gases inside and are classed as dangerous goods.
To address your concern more effectively, we will respond back to you via email and prioritize your case to provide you with the information you need.
We do apologise for any inconvenience cause.
Kind regards,
Aimee
I used this service to buy a 2022 build a bear werewolf brand new from the UK. As of 2023, it's been discontinued here in the USA and has been being sold for outrageous prices by scalpers on eBay- I'm talking over 100 dollars for a toy that started out costing 22 dollars. Absolutely ridiculous.
Using this service, I wound up paying about 50 dollars in all for my werewolf. Still expensive, but 50+ bucks cheaper than I would've paid for one from a scalper here. Not to mention, I got to make a wish on him and add a scent to him, rather than having to just deal with him smelling like someone's moldy basement.
The worst part of using this service was going without tracking. If you use it, GET THE TRACKING! It's well worth the peace of mind. I thought he got lost in the mail for a couple days there!
I at one point made a mistake on the website in adding the wrong tracking number to a declaration, and then tried to input a correct one... And both turned out to be wrong and unnecessary. I emailed their support and got a quick response from an agent called Honey. They deleted the incorrect entries for me in a heartbeat. I do wish that there was an option for users to delete those things themselves, but it was quick and easy enough to work with the system they currently have.
In all, I think this service is great! Just make sure to get tracking, and also make sure you get everything right when declaring the contents of a package.
Dear Kayla,
Thank you for sharing your experience with our service. We're happy to hear that you were able to find and purchase the 2022 Build-A-Bear Werewolf from the UK using our service at a more reasonable price compared to scalpers in the USA.
We also appreciate your candid feedback about the tracking option. We understand the importance of shipment tracking for peace of mind, and we recommend it to all our customers as well.
Regarding the issue with incorrect tracking numbers, we apologize for any inconvenience this may have caused. We will explore options for enhancing the system to allow users to manage their declarations more easily in the future.
Should you have any more suggestions or feedback, please feel free to share it with us.
Warm regards,
AF
I got my product, even though it's delay, re-port, three days, due to local weather... I'm wondering if it can add more cheaper rate courier, it can scale even bigger, website speed is better than others
Hello Marcus,
We appreciate your understanding regarding the slight delay in your product delivery due to adverse local weather conditions, and we apologize for any inconvenience this may have caused.
Your suggestion to explore more cost-effective courier options is noted. We continuously evaluate our shipping partners and strive to offer the most competitive rates.
Please note we do offer forward2me lite and lite X in the UK warehouse, this is budget low cost courier, you can check this services via this link https://www.forward2me.com/lite/.
We're pleased to hear that you find our website speed better than others. We invest in technology and user experience to ensure that our platform is efficient and user-friendly.
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
AF
Customer Experience
Forward2me
I want to express my gratitude to Simon from UK Warehouse who handled my packages with extra care.
He make sure that my packages are well packed and secured to avoid damage during transit.
He is very professional dealing with this kind of request. Keep up the good work, Simon!
Forward2me is a very trustworthy and world class shipping company.
Ms. H
Hello Ms. HP,
Thank you so much for taking the time to share your positive feedback regarding your experience with Simon from UK Warehouse at Forward2me.
Simon is indeed a dedicated professional who takes pride in ensuring that packages are well-packed and secure to prevent any damage during transit.
If you want to use one of these addresses in the future, we do have a USA, Japan, Guernsey or UK tax-free, and a Germany warehouse.
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
AF
Customer Experience
Forward2me
Very satisfied with the shipping and delivery. Have been looking for years for a company who is able to send me simple things I wanted from Germany. Thank you
Received prompt assistance from Girlie for a UK package and resolved the issue.
Have used forward2me a few times now and the experience has been excellent.
Hello James,
We're to hear that you received prompt assistance from Girlie and that she helped you resolve the issue with your UK package.
If you want to use one of these addresses in the future, we do have a USA, Japan, Guernsey or UK tax-free, and a Germany warehouse.
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
AF
Customer Experience
Forward2me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bonvu,
Thank you for your wonderful feedback! We're happy to hear that your experience with Honey was exceptional.
Our team takes pride in providing round-the-clock support and swift problem-solving.
Thank you for choosing us, and we look forward to continuing to exceed your expectations.
Warm regards,
Aimee