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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.5 stars from 1,970 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
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Honey was the agent and she was prompt in her responses, solve the issue in no time. Thank you.
Hi Siu,
Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that Honey provided you with helpful and professional support.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
I had an enquiry about why my package was classified as 'combine and repack' as opposed to 'ship now'. Girlie from Preston, Lancashire warehouse was very helpful in making me understand how it worked in this situation.
Hello Susan,
Thank you for sharing your feedback with us.
We're pleased to hear that Girlie from our UK warehouse was able to clarify the situation for you regarding the classification of your package as 'combine and repack' rather than 'ship now.'
See more information on our FAQ section https :// forward2me.zendesk.com/hc/en-gb/search?utf8=%E2%9C%93&query=combine+and+repack
If you have any more questions or need further assistance in the future, please don't hesitate to reach out.
Kind regards,
AF
Regilyn was very helpful in answering my questions and making my first time using this platform a comfortable one.
Hi Marco,
Thanks for the feedback.
I'm happy to hear that you had a positive experience with our customer experiene team, especially Regilyn!
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
Aimee
Customer Experience
Forward2me
I bought a puzzle from Amazon Japan and sent to to my address in Japan because the seller wouldn't ship to Australia.
They only offer the most expensive shipping to Australia. Cost me AU$82 to Ship a puzzle that cost me AU$80
Another company I buy from that does ship to Australia offer better and cheaper shipping options for the same size jigsaw puzzle that I bought. Their prices below are much better and fair. I will not be using Forward2Me again
Japan Post (Economy Air)
AU$23.21
Japan Post (Standard Air Registered)
AU$27.45
DHL (Express Worldwide)
AU$34.72
FedEx FICP (FedEx International Connect Plus)
AU$42.55
Japan Post (EMS Express)
AU$58.30
UPS (UPS Worldwide Express® Saver)
AU$123.02
Hello Jess,
Thank you for sharing your experience with us regarding your recent purchase and shipping with Forward2Me.
We understand your frustration with the high shipping costs for a puzzle from Amazon Japan to your address in Australia.
At Forward2me, we're dedicated to ensuring your shipping experience is smooth, transparent, and worry-free.
To help in such cases we offer two features to all our customers:
1. Price Match Guarantee: We believe in offering you the best value for your money. If you come across a competitor offering a better price for the same service, we've got you covered. Our Price Match Guarantee ensures that we will match that better price. All you need to do is share the details with us, and we'll take care of the rest. Learn more about this feature https://www.forward2me.com/price-match-guarantee/
2. Free Return to Sender: If you find that the shipping costs are still higher than expected, even after exploring various options, we have a solution. Our Free Return to Sender service allows you to send the package back to the retailer at no extra cost. It's a hassle-free way to reconsider your purchase without worrying about return expenses. Discover more about this service https://www.forward2me.com/free-return-to-sender/Our primary goal with these features is to provide you with a risk-free shipping experience.
I will contact you directly via email to further discuss these offer we have.
Warm regards,
Aimee
Very nice customer service:)
Had a large package that requires extra work. Went like a breeze ;)
Since the first time I used the website to transfer parcels.
I found that the speed was really fast and the communication was very timely.
This time the package arrived at the UK warehouse and I encountered a problem with the payment.
Thank you Honey for your patient help and solution.
Wish everything goes well.
Without Forward2Me I wouldn't have been able to get the car part I really wanted.
They made it easy to secure the product and were good at communicating along the way.
I Highly recommend their services.
Hello Trevor,
Thank you for sharing your positive experience, and your recommendations.
It's great to hear that Forward2Me was able to help you get the car part you wanted!
If you want to use one of these addresses in the future, we do have a UK, UK tax-free, and a Germany warehouse.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
The best website for storage and recharge ، I would like to thank the employee NICA because very support & explaining to me how use this website
Hi Saif,
Thanks for your feedback.
Every customer can store it for free for up to 30 days before any storage charges apply. This can be a convenient service for individuals or businesses that need temporary storage for their belongings or inventory.
We will make sure to pass on your kind words to Nica and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
I have one shipment before few days with forward2me and there were a problem, but customer service at forward2me especially Aimee did a big effort to solve this issue and it was solved in a professional way and they knew how to deal with such an issue I had.
Thanks for customer service for their perfect job.
Hello Mohammed,
Thank you for taking the time to provide us with your valuable feedback regarding your recent shipment experience with forward2me.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
Aimee, Honey & Kat provided great support in ensuring the correctly formatted address was used to ensure delivery to the German address by DHL.
Hi Rolland,
Thanks for the feedback.
I'm happy to hear that you had a positive experience with our customer experiene team, especially Honey!
If you want to use one of these addresses in the future, we do have a UK, UK tax-free, and a Japan warehouse.
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
Aimee
Customer Experience
Forward2me
Girlie at the UK warehouse got back to me pretty swiftly and her answer was very detailed and helpful.
Hi Nada,
Thanks for the feedback.
I'm happy to hear that you had a positive experience with our customer service team, especially Girlie!
If you want to use one of these addresses in the future, we do have a Japan, UK tax-free, and a Germany warehouse.
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
Aimee
When I was in trouble about the payment, Mr./Ms. Aimee gave me a very good advice. I was very happy.
She is one of the best, thanks to her, and sha was quickly answered and solve my problem
Hi Rayan,
Thanks for the feedback.
I'm so glad to hear that Girlie was able to provide you with exceptional assistance.
We will make sure to pass on your kind words to Girlie and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
Just received my first order in Forward2me's Japan warehouse, customer service has been very helpful and proactive (thanks Honey!) to identify my package, although there was a little hiccup on my end with the addressee's name. Will definitely keep exploring the service.
Hi Giuseppe,
Thanks for the feedback.
Great to hear that you received your first order from Forward2me's Japan warehouse successfully! Honey, was able to help you promptly and effectively. We really value your patience and understanding.
If you want to use one of these addresses in the future, we do have a UK, UK tax-free, and a Germany warehouse.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
Customer service responded quickly to my issue and offered valuable solutions.
Jane was very kind and helpful with me
Hi Laura,
Thanks for the feedback.
We're delighted to hear that you find our parcel forwarding service from the UK to be convenient and hassle-free.
Our offer of 30 days free storage aims to provide added value to our customers. It's wonderful to know that you find our website user-friendly – we've put a lot of effort into making the process as seamless as possible.
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
Aimee
Customer Experience
Forward2me
Honey, provided excellent customer service and addressed all of my questions and concerns in a courteous and professional manner. I am glad I chose Foward2Me to forward my high value package from Germany to the United States.
Hi Paul,
Thank you so much for your thoughtful feedback!
I'm happy to hear that you had a positive experience with Honey's exceptional customer service.
We're pleased to have smoothly forwarded your valuable package from Germany to the US. Also, we've have our services with warehouses in the UK, Guernsey and Japan. I hope you consider these options for your future shipments.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience
Forward2me
Everything has been fast and efficient. Smooth interface, great shipping times and prices. Would 100% recommend.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sei,
Thanks for the feedback.
I'm happy to hear that you had a positive experience with our customer experiene team, especially Girlie!
If you want to use one of these addresses in the future, we do have a USA, Japan, Guernsey or UK tax-free, and a Germany warehouse.
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
AF
Customer Experience
Forward2me