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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.5 stars from 1,970 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
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I notified this company 2 weeks ago did I did not get a notification for this particular tracking number. It was never investigated. So in the process it looks like they collected the item from the local station and then perhaps took the item home or gave it to another customer. According to Aimee, all tracking numbers from every parcel are logged in the system accordingly. The only problem is that this particular parcel was not logged into the system despite being collected buy a person. So in the process I am completely screwed and have lost my parcel with no follow-up or communication. Beware!
Horrible service. First they will ask you to send your CC. After telling them that this is ILLEGAL they will quickly change their opinion by saying "you can block the other digits"... Only AFTER I warned them.
Even after telling them that I´ve used virtual cc so I can protect myself from such fraudulent company they still want a picture from CC.
Now I´ve sent all necessery documents even a utillity bill they somehow pretend like they have never received. They wanted again more documents from me. I´ve sent ID and they started asking me personal question such as where will this package go.
Disgusting. Should I ask costumer service "Nica" what is she doing at 11pm with her husband alone at home?!? NO!
They stole my identity and invaded my privacy.
DO NOT SEND THEM ANY DOCUMENTS.
I´ve already filed a criminal complaint here in Germany. We will also file a criminal complaint through "*******@nca.gov.uk".
I´ve filled those three charges:
1.) Identity theft
2.) Attempt to steal credit card number
3.) Stolen goods
I understand that you need to protect your company against fraudelent activities but stealing my documents and cc number? And asking personal question? That´s too much. You should be ashamed of yourself or fire those working in costumer service.
If anyone wants to use forwarding service go with Ship7. Excellent costumer service and they won´t try to steal your identity
Hi Matias,
I'm sorry that you feel that you need to try to discredit our company.
I can assure you that we are a genuine company that have been in business for over 10 years, we have hundreds of thousands of customers who are happy with the service we offer which can be seen on other review sites such as Feefo and Trustpilot.
I have been unable to locate your details on our site and don't believe that you are a genuine customer. If this is not the case please provide me with your customer account details and I will investigate your allegations promptly.
We are responsible shippers and from time to time for the purpose of shipping we have to ask customers to confirm their identity or provide proof of payment for goods we are shipping.
Please be assured that we have put in place appropriate security measures to prevent your personal information from being accidently lost, used or accessed in an unauthorised way. In addition we limit access to your personal information to those employees who have a business need to know.
Kind regards,
Tracy.
One of the worst and most incompetent services from a company, I paid an Ups shipment from London to Guatemala for more than 65.00 euros and the shipment was not delivered due to errors caused by Forward2me. The company refuses to refund and shows the cold shoulder, the best thing is from ups that there is confirmation that they have received the money back. Never again this company
Hi Ramy,
I'm sorry to hear that you have experienced some issues with your shipment, could you contact me at info@forward2me.com with your account and shipment details and I will be happy to assist you further to try to resolve these issues.
I hope to hear from you soon.
Kind Regards,
Tracy.
Bought an item to get delivered here. On there website they show nothing about not allowing shipping to UK. Infact they show shipping to uk is 9pounds. So i went ahead and ordered my one time product to them and it got there, then on the site it wouldnt let me ship to UK obvious sign of a scam, so i contact them adn they say oh we dont ship to uk. They asked for the item invoice, so i provided, they refused to send, asked for a bank statement, i sent it they refused to send it. They started telling me oh thats not how an invoice looks, well im sorry thats how GOOGLE makes their invoice. Now im out of pocket with no item and staff even have the audacity to ask me for my card details. Will Update if they actually deliver. This is my 7th email to them and they refuse to give it to me.
Very fast and reliable service at a reasonable price. Of course they open your package to check the stuff, but they don't take anything out, so it's not a problem. I just think that it would be nicer if they offered a cheaper option for slower shipping.
This is simply the best cheapest and most reliable forwarding service I've ever used.
I wish I overed US services really as all the service providers out there are kind of inefficient and inconsistent, like they would do a good job this time and very poorly on the next occasion. This is by far far the most consistent and best overall performer PERIOD.
Thanks so much Forward2me team I really hope you'll start US service soon.
Hi, I'm pleased to hear that you are happy with the service provided by forward2me, we really appreciate you taking the time to provide us with your comments, it has given our team a real boost. We hope to continue to provide you with a good quality of service going forward and hope to hear from you again soon. Kind Regards, Tracy.
They do provide an excellent service and great email/phone support. You can rely on them for fast consolidation and shipping of your packages. I highly recommend them and their quality of service. Excellent, excellent, excellent!
Hi, Many thanks for taking the time to review our services, we really appreciate this. I'm pleased to hear that everything has gone well for you whilst using our service and we look forward to your continued support in the future. Have a good day. Kind Regards,
Tracy.
Forward2me are very dishonest with your privacy. They admitted to me that they open all my packages and go through the contents before they will ship them. This is NOT stated on their website, that basically you have no privacy & they can open what they want.
They did this to my package & then told me the item couldn't be shipped, when in actual fact it could be. Their assumption was just wrong.
I have since deleted my account and will never use them again. Many forwarders offer better services, without invading your privacy.
Hi,
Many thanks for taking the time to review our services however I'm disappointed to hear that you are unhappy that we opened your parcel on arrival and this lead to us being unable to ship the items for you.
Please be assured this is a process we undertake to ensure goods arrive with us safely and to check that we are able to ship the goods inside the package safely and legally to the customers country. We do not open packages to invade anyone's privacy and do mention that we carry out this process in our terms of trade which is available on our website.
I'm sorry that on this occasion we were unable to forward your goods however we do need to follow the rules and regulations of our shippers.
I hope that you will reconsider using our services again in the future and if you have any further questions relating to this matter please don't hesitate to get in touch with our customer services team at info@forward2me.com
Many thanks,
Kind Regards,
Tracy.
I used forward2me couple times now, they are fast respond, quick delivery at fair price.
Their customer services is very helpful and thoughtful, they will provide solutions and suggestions.
They allow you to return back to the sender (provided with return shipping by sender) at a few bucks, very flexible to shoppers like me always changing my mind.
They use plenty forwarders at a very fair price, I always chose DHL, fast, reliable and effective. I tried few others, they are relatively high at price compared with forward2me, one even saying to me it's not possible to use DHL at such a price!
Love it! Highly recommended.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ant,
Thanks for your feedback.
I am sorry to hear that your package has not yet reached your account from the courier it was sent with.
I have sent you a direct email to request some further information regarding the misplaced package. Please can you respond to my email as soon as possible so I can look into this matter in more detail and get this issue resolved for you?
I await your response via email at your earliest convenience.
Kind Regards
Hayley