Forward2MeReviews 1,905

I'm really happy with the service that forward2me provided! I received email notifications every time when something changed with my packages. I needed some assistance about declared values for customs and their customer service team replied to my question very fast and they were really helpful. I'll use them again!

I've been using their service for about two years now. Before this, I've used at least three other international services, and this one is the best. Their customer support is excellent and on point, their package handling is methodical and prompt, and their portal works very well. They operate in the geographies I'm interested in: EU, UK and the US.

I do not recommend this service. There are other companies that provide the same service but are way more efficient. They had my shipment for over a week as they just kept undulating me, via email, of where I was at in the queue. If they're too busy yet don't want to hire more employees then I'd rather go with a different company that can get the job done faster.

Very helpful service and awesome customer service. Will use again.

Multiply shipments from uk, all went very well, good support, very expensive from germany, but now they have better rates

TLDR: I had a small statue shipped to their German warehouse. I paid the fee for fedex economy shipping and I eventually got it 2 weeks later (delay while in fedex hands). Everything was very transparent, my package arrived undamaged.

Long Version:

This was my first time using a forwarding service. There was a resin statue I've been eyeing for awhile that was only sold through the publisher's eu and uk websites with no shipping options for the US. Getting the warehouse addresses from forward2me was very simple, they had 1 for the uk, 1 for germany and a few others.

I could not pay for the statue with my credit card because the website I wanted to order on did not allow the option to enter the US as country for the billing address, even though I had put a uk address. I submitted the request to have forward2me make the purchase on my behalf. They declined because even though it was the uk website, the package would ship to the UK from the EU and would have to go through customs to get to them. I thought that was polite of them to reject the request knowing there would be issues.

I was quite sad, not gonna lie. I was able to set up paypal to make the statue purchase a few days later -I hadn't thought of that at first because I just don't use paypal. I had the statue shipped to their German warehouse. I got an email when it arrived with description of the contents. Seems they do open the packages, but it makes sense they would- wild assumption that there are some things they cannot or will not ship internationally.

Upon getting the notification I logged in to check the shipping options. I paid for the cheapest fedex option which was international economy. I can't speak to how their prices compare to other services. They do let you keep the package there for 30 days and the option to have multiple things shipped to them and consolidated so you can save on shipping that way. I don't intend on ordering anything else from overseas anytime soon though so I just paid for my one item. I got the fedex tracking info maybe a day later.

Once in Fedex's hands, it traveled quite a bit in many directions before getting stuck for a week due to operational delays on fedex part. Total between ordering the item and getting it, it took 2 weeks and only for a day or 2 was it in forward2me's hands.

The statue and its box arrived in perfect condition today. I'm quite pleased, it looks great! I don't think I will be ordering from abroad anytime soon just because with so many hands and package having to pass through US customs, there are many opportunities for something to go wrong and I was very stressed waiting. That's not the company's fault, just the way things are. I'm happy with the service and will use them again if I have such a need in the future.

Ordered a jacket from London to be sent though this service. After noticing it was delivered to my UK address and not receiving notice on how to get it shipped to my address, I emailed them. They then told me it was because it had to go through a second inspection after the first one, which is ridiculous. (keep in mind this was after giving me run around for tracking numbers and sender details, which im sure they already had) they're autobot kept closing my requests without answering my questions. Finally they tried to say that the item wasn't there, when that is a lie because they told me it was there and they needed to do a second inspection. They then asked me to send proof as if I didnt already send them a tracking number. I sent the proof and I haven't gotten a response yet, just another autobot merging my request.

Frustrated and scammed, I will give them one more day to make this right or else im getting a refund and filing a report. This is disgusting.

I've been using them on a regular basis for the past year or so and the quality of service has been outstanding. The entire staff has been great, Mrs Laura C. From customer service most recently. Being a repeat customer consistency is key and now after a dozen or more orders with excellent service from them I'm confident it will continue. I was fully expecting some minimal damage with my previous order due to the size and quantity of fragile contents. That was not the case, it was prepared and packed superbly by Simon. I've dealt with other forwarding companies in the past so I speak from experience when I say F2me is the best.

Kept my package for over a year unable to ship it. Charged me 3 times for shipping, suggested that i should ship the package to their warehouse in Germany where it's easier to forward it to my country and now they notified me that the package was destroyed in Germany. They refuse to refund my money of course. Employees probably used my items

They are holding hostage my VERY EXPENSIVE GPU from Amazon, paid and bought with my money and NO REPLY from customer support to what the reason of the supposed 'potential fraud' is

THIS IS A PONZI PYRAMID DESIGNED TO TRAP GOODS PAID FOR BY DECENT PEOPLE

Legal action is on the way, in the meantime -

AVOID AVOID AVOID

I paid to have my package delivered via FedEx in 8 business days. The package was shipped on Nov. 19th and the last scan was on Nov. 21st.

I asked the company to step in and help. They told me they opened an inquiry with FedEx on their end and I did the same thing. After one week, FedEx told me they concluded the investigation, and my package is considered lost.

Since Nov. 26th, Customer service representatives have been telling me that "They are waiting to hear from FedEx." On my end, FedEx tells me that there is no way it can take that long to hear back from them that the package is lost. This company does not want to take responsibility and has been waiting for me to do exactly what I am doing right now--give up and let them keep my money.

I lost about $150 in all of this just before the holiday. It was a gift for my kid. I just wanted to share my experience.

I notified this company 2 weeks ago did I did not get a notification for this particular tracking number. It was never investigated. So in the process it looks like they collected the item from the local station and then perhaps took the item home or gave it to another customer. According to Aimee, all tracking numbers from every parcel are logged in the system accordingly. The only problem is that this particular parcel was not logged into the system despite being collected buy a person. So in the process I am completely screwed and have lost my parcel with no follow-up or communication. Beware!