From the business
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.4 stars from 1,905 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
I have been using the service for more than three years and they have the best customers service I have found and the most reliable shipment receiving system. Throughout these years, I have not lost any shipment or been late, nor have I had any shipment damaged. I highly recommend trying this service.
Combine and repack has become expensive and the selection of courier has to be done before combine and select option is selected.
Very good my hats got to me in perfect condition. Only downside is how long it takes for items to arrive.
I had a couple of hats I ordered and they threw them in the smallest box possible damaging two of the hats I was able to fix them but still unacceptable considering that shipping was 46 bucks
Hi Max.
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services and that you have received some of your hats in poor condition to your address in USA.
All damage or loss claims must be notified to us via email as soon as the shipment has been received so we can request the relevant images and documents from you that are relating to the goods in the shipment, proceed to determine liability for the damage and ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. All damage claims must be notified by us to DHL in writing within 30 calendar days from the date DHL accepted the shipment, failing which no action for damages may be brought against DHL. I have checked the date that your shipment was dispatched from our UK warehouse up until the date of delivery and we should definitely still be within the 30 days timeframe to submit a damage claim with the courier for your shipment, if required, once we have further assessed the images of the damages to the packaging and to your goods.
I can see that you had already submitted a support ticket to us about this damage issue on Tuesday 27th September, one of my customer experience agents has already been in contact with you via email to request the required images and documents for a damage claim ready to escalate this issue to the DHL couriers if needed. We are still waiting for your reply.
If you could respond to the support ticket you already have open with my agent and we will ensure this issue is fully investigated and resolved for you as soon as possible.
I hope this helps you further and that you will reconsider your current rating of our service.
Kind Regards
Hayley
Thank you for good service, fast, reliable. You get updates about your parcel all the time
I saved the tax, but due to a lack of shipment options, I paid very high shipping.
Hi Tal.
We are sorry that you have only provided a 1* rating.
I can see that you have shipped from our Tax Free warehouse in Guernsey which does only currently offer the DHL Express service.
We do apologise for any inconveninece this may be causing our customers.
We are in the process of introducing an additional tracked courier service from our Tax Free warehouse to offer more flexibility to our customers who choose to use this warehouse for international shipping. Unfortunately we cannot yet confirm when the new courier services will be ready to go live from Guernsey but we will ensure all customers are notified as soon as we receive the green light.
Please be assured we are continuously working on sourcing more budget courier options for our customers and hope to have these additional services rolled out from all of our warehouse locations as soon as possible.
We appreciate your continuous patience and support of our service whilst we work on these improvements.
We hope that the issues you have highlighted in your review will not deter you from shipping with us again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Inconsistent with my experiences with international shipping hubs.
Hi Malik.
Many thanks for your feedback.
We are sorry to hear that you feel dissatisfied and that you have not received all packages in your shipment with FedEx.
Any potential loss claims must be notified to us via email as soon as your shipment has been marked as delivered. This is so we can ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. I have checked our email history for your account and we don't appear to have received any emails from you or any reports of missing packages from this FedEx shipment until now. All loss investigations and claims have to be notified by us to FedEx in writing within 21 calendar days from the date FedEx accepted the shipment, failing which no action for damages may be brought against FedEx. I have checked the date that your shipment was dispatched from our UK warehouse up until the date of confirmed delivery and we should definitely still be within the 21 days timeframe to submit an investigation and loss claim with the courier for your shipment, if required, once we have further assessed the tracking history for your shipment.
I will ask for one of my customer experience agents to reach out to you via email and escalate this issue to the FedEx couriers as soon as possible.
Please keep an eye out for our email.
I hope this helps you further and that you will reconsider your current rating of our service.
Kind Regards
Hayley
Things might go south, but you helped me as I was expecting!
I never received the package they are asking for 250 dollars in tax for a 200 dollar item. It's a bloody joke
Hi Hassan.
Many thanks for your feedback.
We are sorry that you feel dissatisfied, however, as per our terms of trade section 8, from our website, all shipments are dispatched through our services as 'Delivered Duty Unpaid' with all of the tracked couriers from all of our available warehouses. We don't have the accreditation to carry out the customs clearance and calculate the duties for the goods in advance. Any duties and taxes owing for shipments upon import into the destination country would be the responsibility of the receiver to pay. If you are disputing the total duties and taxes that have been charged for your shipment, it is the responsibility of the receiver to contact the courier from the destination country to review the charges further. We are not responsible for the duty and tax rates that are applied for shipments and all duty and taxes rates do vary from country to country.
I hope this helps you further and answers your concerns.
Please do let me know if you have any more questions or concerns and we would appreciate for you to reconsider your current rating.
Kind Regards
Hayley
I'm a regular user of the platform and spend some good money there. Recently I haven't received my parcel and for 3 weeks the staff keep telling me they are chasing FedEx. This is not acceptable.
Hi Hervé.
Many thanks for your feedback.
We are sorry that you are dissatisfied. Please be assured we are aware of the issues that have arose with your FedEx shipment.
One of my customer experience agents is currently working on your case and we are currently waiting for further details to be provided from the courier.
We will be back in touch with you to provide further updates as soon as possible.
We apologize for any frustration or inconveninece this is causing you and we appreciate your continuous patience and cooperation.
We hope you will reconsider your current rating of our service.
Kind Regards
Hayley
They received my package, then sent it to me in perfect condition, will use again.
Trying to make a purchase from a German eBay Seller, the seller did not ship to countries outside the EU because of nonEU buyers.
I found Forward2me through internet reviews. Forward2me provided me the opportunity to purchase an eBay item from Germany not available outside the EU. I was, furthermore, able to track the purchase from the Seller first through eBay and then through the shipper provided by Forward2me.
My experience with Foward2me It has been excellent. Customer service is first class always attentive to resolve or answer any questions you have. I'll keep doing business with them, for sure.
Too expensive and I payed also the customs. No make a sense to use this service
Hi Patrizio.
Many thanks for your feedback.
We are sorry that you feel dissatisfied, however, as per our terms of trade section 8, from our website, all shipments are dispatched through our services as 'Delivered Duty Unpaid' with all of the tracked couriers from all of our available warehouses. We don't have the accreditation to carry out the customs clearance and calculate the duties for the goods in advance. Any duties and taxes owing for shipments upon import into the destination country would be the responsibility of the receiver to pay. If you are disputing the total duties and taxes that have been charged for your shipment, it is the responsibility of the receiver to contact the courier from the destination country to review the charges further. We are not responsible for the duty and tax rates that are applied for shipments and all duty and taxes rates do vary from country to country. To avoid paying additional taxes we would advise for you to consider shipping from our Germany warehouse address.
I hope this helps you further and answers your concerns.
Please do let me know if you have any more questions or concerns and we would appreciate for you to reconsider your current rating.
Kind Regards
Hayley
Order only took a few hours to be sorted after delivery service dropped off the package at their warehouse. Next day package was out and arrived after the weekend. Extremely pleased with the service.
Very good service. Package arrived 2 days earlier than expected.
The guys that do the re-packaging do a fantastic job.
Well done Guys (and Gals)
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Robin,
Thank you for your feedback. We understand your concerns about the cost of our combine and repack services, as well as the need to choose a courier before selecting the combine and select option.
Please note that you can always contact our customer service team to explore alternative shipping costs with different couriers.
Since you have multiple packages, it's best to combine them for better shipping rates. Your recent shipment with UPS had an actual weight of 3.00 kg but a volumetric weight of 7.39 kg. Shipping costs are based on volumetric weight, not actual weight on this occasion. If the packages weren't combined and repacked, your shipping costs would be higher based on the original boxes from the seller.
I hope this clarifies.
Many thanks,
Forward2me