From the business
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.4 stars from 1,905 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
I've been using forward to me as an a forwarding service for over the past year. I've never had any issues until recently. I received two books sent individually, and when I went to repack them, when I went to repack them, I was given a quote of around €27 after repacking them the package still weighs under two kegs and it was over €47 to ship my package. When asking how there could be such a difference, it took days to get a response and no one was willing to uncombined my Packages. Will be using a different forwarding service moving forward.
Excellent service for consolidating shipments. Very good website, functional and user friendly. Overall it's expensive with lots of additional charges on top of already expensive courier charges. Customs charges are a complete joke, way above what they actually are. Luckily I didn't fall for that and just paid the import duties at receiver end.
This service allows me to buy overseas from merchants that won't ship to the USA. Reasonably priced and very careful with my goods
Kaye's support was great. I was very worried about my items being shipped to the wrong address and Kaye assure me that the issue would be solved in a timely manner.
Although it would have been better if I wasn't manually entering the item values, i. E. if the system was able to automatically enter these values, and later for me to review if they are correct
I was very impressed with the care that was given to the combination boxing and packing. Arrived so quickly. Great tracking.
Many thanks for the 5 star review. 😊
I had an excellent experience with Nica from the US warehouse team! I needed help forwarding a bicycle battery package, and Nica was incredibly helpful and efficient throughout the entire process. They made sure everything was handled smoothly and professionally, and I really appreciate their excellent service. Thanks, Nica!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica
Hello, I had a question about my item and reached out to Forward2Me customer service. I was fortunate to be assisted by Nica, who was extremely helpful and professional. She answered all of my questions thoroughly and provided excellent support. Thank you so much!
We're delighted to hear that Nica was able to assist you and provide the support you needed. Your feedback truly means a lot to us, and we'll be sure to share your kind words with her and the rest of the team.
Every part of the package was absolutely save packed. No danger that something will be broken. And I could track the progress in detail. Fortunately I can get the partwork model Shelby Mustang in Germany now. Hence I could change from DeAgostine UK to DeAgostini DE.
Due to this I no longer need your service. If there is again something I want to get from e.g. UK I will order it via "Forward2Me" due to my good experince. Thank you for your service. Best regards, Wolfgang Sutter
Many thanks for the 5 star review. 😊
Ordered a large battery and all went very well! Answers took some days to get (due to workload), but they came and were clear
Many thanks for the 5 star review. 😊
This was my first time using forward2me and I'm completely satisfied. They repackaged several deliveries together into one package, and they did a great job. I will definitely use the service again if needed. Highly recommended!
Many thanks for the 5 star review. 😊
Not a good experience: cost estimate showed 10GBP, increased to 26GBP, ended up around 70GBP. Handling was bad, mandatory repackaging was done so poorly that the parcel service contacted me to provide information that should have been on the parcel to begin with. Overall paid for faster shipping of 2 days but took approx 2 weeks. Do not recommend.
Thanks for the feedback.
We’ve received your wristwatch, however, it arrived in a paper bag, which unfortunately isn’t suitable for international shipping. To ensure your item is protected during transit, we marked it as “repacking required” so it can be properly secured. I understand that you wish to ship with forward2me lite option but because the parcel is optimised this is no longer showing on your end. We dont see any communication prior to shipping.
We’d also like to confirm that you selected UPS Standard Single as your shipping method. This is a more economical option, which helps reduce shipping costs, but it may take slightly longer than express services.
We sent you an email too to further explains.
Customer Satisfaction Team
Really great experience, had some doubts during the delivery process but customer service was really helpful and answered everything really fast. My products all arrived without any problems.
Many thanks for the 5 star review. 😊
I'm very satisfied for the support from Forward2me staff name Wens, USA whse, fast respon and full support when i have some problem with the package containing watch battery. She helps me much. Thank youuuu...
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Wens. ❤️
The system had indicated I had 6 months of storage fees instead of the 30 days that was correct. Because I emailed the help desk, they were ultimately able to see and fix the overcharge problem. Even though there were multiple emails and I am 6 hr time difference, we both managed to get the info needed back and forth, and my package could be sent. I went from 'never again' to 'I will use them again!' thanks to that customer service rep's help.
Many thanks for the 5 star review. 😊
Fast responding with your issue and kind willing to help you to make the order that wasnt shipping to your country possible
Many thanks for the 5 star review. 😊
Forward2Me was unable to comply with U.S. Customs requirements and seems unfamiliar with them. The shipment was held up in customs awaiting response from Forward2me. The company was unresponsive over many days. I spent a couple hours on the phone solving the problem myself and then received a notice from Forward2me that the shipment was en route, as if they had done something. An international shipper should be able to navigate international requirements. Forward2Me was not able to do so.
Thank you for your feedback.
We understand your concerns regarding the customs delay and the lack of timely communication from our side. While we are familiar with international shipping and U.S. Customs requirements, in this particular case, the absence of proper documentation specifically invoices limited our ability to act quickly and accurately on your behalf. Our team manually describes the goods the best possible that they can, customs may ask composition and to prove that we dont have basis as theres no invoices or product link on your account.
We’re sorry that you had to spend time resolving the issue on your own. We really appreciate your honest feedback it helps us improve.
Excellent customer service from Nica. Relating to an item at Preston warehouse. Good clear and timely communications and followup.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Everything went smoothly with Forward2Me. The parcel was packed carefully and arrived quickly without any issues. The communication was clear and it made the whole process stress-free. I will definitely use this service again.
Many thanks for the 5 star review. 😊
Bought books from Amazon and had them forwarded to the depot in Preston, I registered which seemed alright but then I had to upload documents etc, fair enough but then everything got stuck basically because I hadn't put the forwarding address in, but the website, I felt, didn't make that clear. Eventually after endless emails things got sorted and the books are on their way. At this point they have not arrived but that is not down to Forward to me. Whether it was cost effective am not sure. Whether I would use the service again am not sure.
Thank you for taking the time to share your feedback. We’re sorry to hear the process wasn’t as smooth or as clear as it should have been, especially around entering the forwarding address and uploading documents. We understand how frustrating delays and repeated follow-ups can be, and we truly appreciate your patience while everything got sorted. Should you decide to give our service another try in the future, we’d be happy to assist you every step of the way.
Thanks again, and we hope your books arrive safely and promptly.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye❤️