Overview
Forward2Me has a rating of 4.6 stars from 1,786 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
Reliable and very quick, will come back to this service for sure in the future. Repacking was very safe, everything arrived very secure, Thank you!
Made very easy. I made a complaint about my package that was delivered without suite number and it was resolved within 24 hours of delivery
Many thanks for the 5 star review. 😊
Very safe company to use, item delivered within days, Nica was extremely helpful and resolved a minor shipping delay issue within hours
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Forward2me is great service, but I would like to specially commend Joyce for her helpfulness and understanding in solving a problem that I had with my shipment.
Forward2Me is an excellent way to shop in other countries that don't ship internationally. I highly recommend them!
Thank you for the 5 star review.
I'm a customer with FORWARD2ME since 2014, never had any issue with it, only this week I had a missing package because of incorrect name by sender but FORWARD2ME team resolve it so quick and I got my package in few hours, special thanks to REGILYN for professional assistance
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
4 shipments from UK to Greece so far!
Everything went so smooth!
That's fantastic to hear! 🎉
You will end up shipping a £7 pounds item for £43 pounds. Mine was a square box size of half a phone and thick as a car key and weighed 100 grams, and because there is nothing you can do about it once it gets to them you have to pay whatever options they give you. Checkmate was when they flagged it for repacking, I had £9.99 shipping options before that and if I didn't choose the repack and pay additional £3 I was told they will have nothing to do with package if it got lost and I didn't choose the repacking option of the envelope. The envelope they used was so big it could fit 2 show boxes for a box size of ring. Wish I could share pictures. Anyway, package arrived. Wasn't the first time using them. Bought shoes twice before and used them and paid like £27 and didn't have a problem with that amount then, but my current items was was smaller and lighter but paid double that of shoes
Thank you for sharing your experience.
I completely understand how frustrating this must have been for you.
Your package is marked repacking required as the goods are not good for international shipment, if you wish to proceed with f2me lite services please message us directly so we can offer teh services.
Please keep in mind that this shipping option is designed for 1pc package that:
- Weigh less than 2 kilograms
- Have combined dimensions under 90 centimeters
- Have a maximum declared value of £50
- Do not qualify for Combine and Repack services
- Do not include Protect+ coverage
- Do not come with customer service support, as it operates as a postal service
- Are not eligible for claims on loss or damage
You can find more details about this service on our website here. https://www.forward2me.com/lite/
Best regards,
The team took great care of me after my package was not processed correctly by DPD. I was also kept regularly updated.
Expensive and slow - they demanded to repack my parcel although there was no need, presumably to jack up their fee. I don't think I will use them again
Hi Ollie,
Thanks for the feedback. Our repacking process is never intended to increase fees but rather to ensure that items meet shipping regulations and arrive safely at their destination. In some cases, original packaging may not provide sufficient protection for international transit.
That said, we understand your frustration and appreciate your feedback. If there’s anything we can do to improve your experience, please let us know—we’d love the opportunity to make things right.
Best regards,
Customer Satisfaction Team
I needed to order some strange parts from France and the company would not deliver to the UK,Forward2Me made it quick and easy to froward the parts with no dramas.
We're so glad to hear that forward2me made it easy for you to get your parts from France to the UK! 🚀
I had a great experience with Joyce! She was incredibly kind and helpful, patiently addressing all my questions and making sure I understood everything clearly. Her excellent service really made a difference, and I truly appreciate her support. Highly recommend!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
I have nothing but good things to say about the UK branch of Forward2me. Their service and forwarding speed are second to none. I wish their USA branch could learn from them.
Thanks Guys.
Thank you for your kind words about our UK Warehouse! We're happy to hear that you've had such a great experience with our service and forwarding speed.
We appreciate your honest feedback regarding our USA branch and will certainly share it with the team. We're always striving to improve, and your input helps us work towards providing the best possible service across all locations.
If there's anything we can do to assist you further, please don’t hesitate to reach out. We truly value your support!
I really appreciated that you even checked the contents of the box.
I'm not good at English, so I sent a message in poor English using a translator, but they responded politely.
I would definitely use it again.
Many thanks for the 5 star review. 😊
I lost a package with a forwarder from Germany in my first attempt. Moved to forward2me a bit sceptical but my experience has been very good.
The support I received from Jane was also top notch.
100% recommend.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jane❤️
First time using a package forwarding service and it couldn't not have been more straight forward. They provided quite a few options for delivery companies and I was pretty happy with the deal I got in the end.
Many thanks for the 5 star review. 😊
My box was wet and pushed in on one side when it arrived but the products inside were fine. This was no fault of Forward2me but FedEx once it was received stateside. Great packing job saved my shipment. Was also very fast. Will definitely use again!
Many thanks for the 5 star review. 😊
At first, there were a couple confusing elements / things I didn't understand, but after reading their instructions and contacting an agent who was very helpful, it was actually quite easy to use! I was a bit skeptical because I've never used a service like this, but my order came safe and sound. I will definitely use this service again!
Many thanks for the 5 star review. 😊
The answer to my inquiry was an explanation of the state of affairs, not the reason why it got to that state, so communication was not established.
Instead of explaining why something went wrong, the focus is on explaining what went wrong
Thank you for sharing your feedback. I sincerely apologize if our response fell short of addressing your concerns fully. Your point about wanting an explanation of how the situation developed, rather than just what occurred, is valid and noted.
We value clear and comprehensive communication and will ensure future responses provide better insight into both the reasons and the context behind any issues. If there’s anything further you’d like us to clarify, please don’t hesitate to reach out.
Thank you for helping us improve,
I had a great experience with Forward2Me. Their customer support was quick to respond (even during the Christmas and Holiday season) and provided confirmation shortly after I inquired about shipping items to the destination country. The shipment arrived faster than expected and in great condition.
Many thanks for the 5 star review. 😊
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- Preston, Lancashire, United Kingdom
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Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the 5 star review :)