Overview
Forward2Me has a rating of 4.6 stars from 1,786 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
Nota 10 para JANE, ela foi super educada no atendimento :)
This company just does exactly what it claims to do and dies it very efficiently. Extremely satisfied. I gave it only 4 stars because the customer service leaves a little to be desired. They are not always available etc. but as far as the shipping/forwarding part goes they deserve a 5.
Thank you so much for your feedback! We're really glad to hear that you're satisfied with our core shipping and forwarding services it means a lot to know we're delivering on our promise efficiently.
We also appreciate your honesty regarding our customer service. We're continuously working to improve availability and response times, and your feedback helps us better understand where we can do better.
Thanks again for your support we hope to earn that 5th star from you in the future!
Best regards,
Everything comes as advertised. Products were well packaged. No damage at all and the timing was very acceptable.
Pricing is a little difficult to understand for estimates.
But price was fair in the end
Many thanks for the 5 star review. 😊
"The shipping cost was excessively high. I initially contacted their support, who informed me that I could opt for land shipping to save on costs. However, the shipping fees remained at their high initial level. During a second conversation, there was some confusion. Time passed without a resolution to the issue. Eventually, I received an email stating that I had only one day left to pay for the shipping costs, forcing me to make an emergency payment, which resulted in me paying twice the value of the products. Very disappointing!"
Thank you for sharing your experience with us, and we're truly sorry to hear about the frustration and confusion surrounding your recent shipment. We completely understand how disappointing it must have been to face unexpected costs and pressure to make an urgent payment.
We’d really like to look into this further and see how we can make things right. Could you please email us at info@forward2me. Com with your account details and the email address associated with your account? This will help us investigate what happened.
We appreciate your patience and the opportunity to resolve this.
Don't sign up for this service until you have secured some quotes. I foolishly signed up to the website and then got myself some quotes for sending a package. These quotes were null and void because I have already signed up with Forward2Me. Also there are costs of taking photos of receiving packages. The couriers provided are super expensive, there was no option for slow sending e.g. by surface.
All in all, a very expensive lesson.
Hi Gabby,
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations.
At forward2me, we strive to provide transparency in our pricing and services. Shipping quotes are available on our website before signing up, allowing customers to compare costs in advance. Additionally, optional services like package photos and repacking are clearly outlined in our pricing structure.
We work with a range of couriers to offer fast and reliable shipping, but we understand that surface mail options may be preferred by some customers.
We do offer Forward2Me Lite and Forward2Me Cross Border, which are postal services with certain shipping limitations.
You can find more details here:
🔗 Cross Border Service https://www.forward2me.com/lite/
🔗 Lite Service https://www.forward2me.com/lite/
Best regards,
Customer Satisfaction Team
Been using Forward2Me for a few times now (approx. 5 times?) And so far the customer service has been really helpful with my questions and request. Items also arrive to me in good conditions. One of the staff that actively helped me was Nica and she has been very patient too, thank you forward2me & team!
Thank you so much for the kind words and for being a loyal Forward2Me customer!
We're really happy to hear that you've had a great experience with our service and that your items have been arriving in good condition. We'll be sure to pass along your lovely feedback to Nica she'll be thrilled to know her support has made a difference.
Great customer support - thank you **JOYCE**!
While the process at Forward2me hasn't been very intuitive to me, Joyce has been extremely helpful and responding to get things sorted out and my parcel shipped.
Thanks!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
I had a generally very good experience and will reuse in the future. I had found my parcel and was going through the process of paying for shipping and accidentally hit the back button. Suddenly my parcel was no longer displayed. I finally found my way and was able to continue the check out process but wish the software could have helped me along, re: which steps needed to be taken next. Regards, Brian
Thank you for your feedback, and we're really glad to hear you had a generally positive experience and plan to use our service again!
We appreciate you sharing your experience during the checkout process.
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- Preston, Lancashire, United Kingdom
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Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lucas,
Thanks for the 5 star review for Jane!
Many thanks,
Forward2me