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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.5 stars from 2,094 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
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Firstly shipping cost is far too expensive! And I had to pay extra GST here in my country
Took 5 days from order in the UK till my parcel eventually arrived in Denmark. Very efficient and professional.
A little bit of costly the rest remain perfect service
Hi SR J
Many thanks for your feedback.
For the peace of mind for all of our customers, we can offer a price match guarantee.
If you can find a cheaper like for like carrier service through another forwarding service we'll refund you.
Please contact our customer experience team from info@forward2me.com for more details or check out the page from our website.
https://www.forward2me.com/price-match-guarantee/
We would appreciate if you could reconsider your rating.
Kind Regards
Hayley
Super super.perfect perfect perfect.it was helped me very fast and very successfully
Very excellent handling
I have been dealing with their offices for a long time, and the dealings are very excellent, quality of work, and speed.
Hi Salm.
Many thanks for your feedback.
If you have experienced specific problems relating to your repack please provide more details and we will investigate these further.
For the peace of mind of all our customers we offer a price match guarantee. If you can find a cheaper like for like service from another forwarding service we'll refund you.
Please contact our customer experience team from info@forward2me.com for more details or check out the page from our website.
https://www.forward2me.com/price-match-guarantee/
We would appreciate if you could reconsider your rating.
Kind Regards
Hayley
Everything went well and was communicated in a efficient way. A bit pricey though as I had more than double the cost of importing my 70 Pounts Order now:D
Update: This was a misstake of mine. I did not see the different shipping options that would have been cheaper.
Process was very easy from start to finish and I had my package in a couple of days.
I like this service. I used it for receiving items that are not sent directly to my country. Unfortunately the costs are high and this is the limiting factor in using it.
This is my first experience with forward2me services. The only down side is that the freight charges was double the cost of my purchase/shopping. The package is 1.51kg and came in a big box (I believe it's from the retailer) resulting in the high freight cost which was more than SGD200. As my purchase is 3 clothing items, they could be folded and repacked into a smaller box or a poly mailer. Perhaps forward2me could provide repacking services for such items. Thank you.
Hi Jenny.
Many thanks for your feedback.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month whereas others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country. We understand the inconveniences and difficulties this may be causing some of our customers.
We do offer a repacking service from all warehouse locations but I can see that you did not choose to request combine and repack for your clothing package from your account prior to shipping from Japan. If you had submitted a repack request for your clothing package there may have been sufficient excess space to save by reducing the current size of the clothing items inside and this may have helped lower the final courier shipping prices available to you.
I hope the information I have provided to you is useful and please do not hesitate to get back in touch if you do have any further questions or concerns.
Kind Regards
Hayley
I looked at the website, read that shipping costs 9.99, repacking 4 GBP, so I decided to use this service. It was until checkout when I realized that after repacking I can't use cheap shipping for 9.99, but only 40 GBP express shipping. And I had to repack anyway, because one of my parcels was damaged. So 44 GBP for shipping 40 GBP mechandise...
Hi Piotr.
Many thanks for your feedback.
If you choose to ship with the Lite or Lite X budget courier options we cannot offer the combine and repack service. We clearly state this information from the terms and conditions section on our website for the Lite and Lite X services. I have provided the link for you here: https://www.forward2me.com/lite/
I hope the information I have provided to you is useful and we would appreciate if you would reconsider your current rating of our service.
Kind Regards
Hayley
*Delay to prepare my items!
*No economy shipping (non tracking shipping) same as last time.
* The value of shipping was increased!
I am old customer but really not satisfied for all service!
Thank you. All went perfect. I was using it First time.
I had to purchase differential bearings for my BMW from a UK company that did not ship direct to New Zealand. Forward2Me was recommended and they performed faultlessly. As a first time shopper I had a query with the process and my question was answered promptly and in full by a member of their customer service help desk. Great.
Perfect service ordered some item from UK to France
Once they received my package they took pictures of it and got message that they got it
When I asked them to ship it to me they send it the same day
I recommend their services!
Very smooth and efficient, all products arrived in perfect condition, well packaged
Super service and good contact and fast delivery
I'll be back again
Not good service very expensive another service is much better
Hi Mirijan.
Many thanks for your feedback.
If you have experienced specific problems unrelated to price then please provide details and I will investigate further.
If your concerns purely related to price then for the peace of mind of all our customers we offer a price match guarantee. If you can find a cheaper like for like service from another forwarding service we'll refund you.
Please contact our customer experience team from info@forward2me.com for more details or check out the page from our website.
https://www.forward2me.com/price-match-guarantee/
We would appreciate if you could reconsider your rating.
Kind Regards
Hayley
When they ask for repackaging, the customer's goods are packed in the packaging like rubbish.
Hi Tetsuya.
Many thanks for your feedback.
I can see that you have reported the repack and damages with one of customer experience agents, Nica over the weekend.
We are aware of your problem and we are currently awaiting further information from you through the support ticket.
Please continue to work with the customer experience team.
We would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
The whole procedure was easy and fast! I only wish there was some sort of deal with courier companies for delivery costs because they were pretty high..
Hi Georgia.
Many thanks for your feedback.
Are you aware that we offer a price match guarantee?
If you can find a cheaper like for like carrier service through another forwarding service we'll refund you.
Please contact our customer experience team from info@forward2me.com for more details or check out the page from our website.
https://www.forward2me.com/price-match-guarantee/
We would appreciate if you could reconsider your rating.
Kind Regards
Hayley
Forward2me always offer excellent and speedy customer service. A+++++
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Hi Terence.
Many thanks for your feedback.
We are required to recover GST on behalf of the Australian Government from all customers who are shipping goods to Australia that are less than $1000 AUD total value. This information is also available from the FAQ's section on our website.
Are you aware that we offer a price match guarantee?
If you can find a cheaper like for like carrier service through another forwarding service we'll refund you.
Please contact our customer experience team from info@forward2me.com for more details or check out the page from our website.
https://www.forward2me.com/price-match-guarantee/
We would appreciate if you could reconsider your rating.
Kind Regards
Hayley