Overview
Forward2Me has a rating of 4.6 stars from 1,786 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
I recently registered with Forward2me, a UK-based shipping company, after an unexpected but positive experience. A parcel intended for me was mistakenly delivered to their address, which I later discovered belonged to the company. With the exceptional assistance of their team, particularly Aimee, who was incredibly cooperative and responsive, we successfully located my parcel. Her professionalism and willingness to help left a strong impression on me. This high level of customer service motivated me to register and start using their services. My first overseas shipment was handled with great professionalism, reinforcing my confidence in the company. Thanks to Forward2me and especially Aimee, I'm looking forward to future transactions with them.
Fantastic service from forward2me (Germany warehouse)! Nica was incredibly helpful and went above and beyond to assist me. She was quick to respond, efficient in handling my request, and made sure everything was set up correctly. I couldn't have asked for better support. If you're looking for a trustworthy package forwarding company, forward2me is the way to go!
I want to give thanks to HONEY for her fantastic service in handing my items in USA warehouse. Her dedicated effort has helped me locate my packages in the warehouse correctly.
Thank you so much for your kind message!
We're delighted to hear that Honey was able to assist you so well at our USA warehouse. We'll make sure your appreciation is shared with her she'll be very happy to know her efforts made a difference.
So I had one hardcover book that shipped from the UK and was repacked and forwarded to me in Canada. The process was easy and the packing was perfect. Package arrived safely. However the cheapest price was 40gpb which worked out to 70$ in shipping for a single book. More than double the cost of the original purchase.
Would love to use this more often but I will need to look for a cheaper option.
Used them a couple of times no problem. Last time I bought a kettle from the UK and although it wasn't very heavy it cost an absolute bomb to send to Australia. It arrived the box was falling apart.
Update: Customer service gave me a partial refund, advised that their repackaging service would avoid the packaging issue in future. Pleased that they take customer satisfaction seriously.
Thank you for your feedback, and we’re sorry to hear about the issues you encountered with your recent shipment. We always strive to provide our customers with a positive experience, and we regret that your kettle arrived in less-than-ideal condition.
As per checking, the shipment was sent exactly as we received it from our UK warehouse. We dispatched the items in the same condition they arrived to us.
To help ensure your goods arrive in perfect condition, we strongly recommend selecting Combine & Repack for future shipments. This allows us to reinforce packaging for added protection.
At this time, we are unable to file a claim with the courier. However, we recommend adding Protect+ to safeguard your shipments against potential issues in the future.
We truly appreciate your feedback and look forward to ensuring your future experiences are better.
Customer Satisfaction Team
Really uncomplicated. Transparent prices, fast processing and well packed! Thanks, I'm conpletely happy and will use you more often
Thank you so much for the kind words! We're really glad to hear everything went smoothly and that you're happy with the service. 😊
Aimee was very prompt and helpful regarding my question i had about a package in the USA warehouse.
5* service, thank you everyone… my package is on its way to me.
🤗
Many thanks for the 5 star review. 😊
I had an excellent experience with Nica from the German department at Forward2me. She was incredibly helpful and responsive to my inquiry, providing clear and detailed information that made the process much easier.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Honey - the customer service coordinator is very customer oriented, patience & comprehensive for my package progress enquiry at the warehouse location in USA. Greatly appreciated for the effort.
🤟🏻🤟🏻
Thank you so much for your kind words! We're glad to hear that Honey was able to assist you so thoroughly. Her dedication to customer care truly shines, and we'll be sure to share your feedback with her.
Once i figured out the address format for other countries the rest is easy and my account is permanent. I used it last year and again this year. Great workaround for when i find an item i want and it doesnt ship to the US
Thanks for the 5 star review :)
The company operates extremely professionally. The process is truly simple for the customer. The transactions are handled very quickly. The prices are very reasonable.
Thank you so much for your kind feedback! We're really glad to hear that you've had a smooth and positive experience with us. We always aim to keep things simple, efficient, and affordable for our customers.
Thanks to Windy I was able ship my motorcycle engine from the Japan warehouse to my address in USA. Forward2me provides a great forwarding services.
Thank you for the 5 star review :)
I received my package in the warehouse and the staff immediately got in touch with me to arrange the best way to ship my parcel. They were attentive every step of the way and offered solutions to the questions I had, replied in a timely manner and ensured I got my goods safely, which I was really worried about because they were chocolates and I was afraid they would get squashed! But no, everything went swimmingly! Highly recommend.
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that your chocolates arrived safely. Our team takes great care to ensure every package is handled with attention, and it's wonderful to know that we could put your mind at ease.
Customer Satisfaction Team
I've been using forward2me's services for quite a few years and they keep getting better. There's literally nothing to say except that they are doing exactly what they are promising.
Thank you for your kind words and for being a loyal forward2me customer! 😊 We're thrilled to hear that you've had a great experience and that our service continues to meet your expectations.
I want to take a moment to thanks deeply the customer service and especially Nica from the US location who helped me finding back my package that had been lost for 4 months by UPS. Nica spent her last 4 months monitoring closely my case to help me find back my package that was very important for me!
In the face of mismatched shipping allocations, F2Me came to the party and provided a solution.
Much appreciated. Thank you F2Me for your continued support.
Many thanks for the 5 star review. 😊
Associate Nica at the UK location was very helpful in answering any questions and resolving the small issue I had.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica
I can't recommend them enough, they have been really helpful anytime I needed extra assistance from both the UK and US warehouse. Shout-out to Jane and July in the UK and to Joyce and Nica in the US. For the countless parcels that went through forward2me I have had only one that got lost and the compensation was promptly taken care by Forward2me staff.
Thank you so much for your amazing feedback! 😊
They professionally took care of all the issues I had with my packages. Now I am very satisfied. Thank you. All my packages were safely repacked and shipped quickly.
Honey from Germany was great at fixing missing data and location my package. I am very thankful and happy with the process
Thank you so much for the 5 star review for Honey 🙂
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- Preston, Lancashire, United Kingdom
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Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Said,
Thanks for the feedback.
We’re glad your first overseas shipment was handled smoothly, and we hope all your future transactions with them are just as seamless.