I used this service to buy a 2022 build a bear werewolf brand new from the UK. As of 2023, it's been discontinued here in the USA and has been being sold for outrageous prices by scalpers on eBay- I'm talking over 100 dollars for a toy that started out costing 22 dollars. Absolutely ridiculous.
Using this service, I wound up paying about 50 dollars in all for my werewolf. Still expensive, but 50+ bucks cheaper than I would've paid for one from a scalper here. Not to mention, I got to make a wish on him and add a scent to him, rather than having to just deal with him smelling like someone's moldy basement.
The worst part of using this service was going without tracking. If you use it, GET THE TRACKING! It's well worth the peace of mind. I thought he got lost in the mail for a couple days there!
I at one point made a mistake on the website in adding the wrong tracking number to a declaration, and then tried to input a correct one... And both turned out to be wrong and unnecessary. I emailed their support and got a quick response from an agent called Honey. They deleted the incorrect entries for me in a heartbeat. I do wish that there was an option for users to delete those things themselves, but it was quick and easy enough to work with the system they currently have.
In all, I think this service is great! Just make sure to get tracking, and also make sure you get everything right when declaring the contents of a package.
Dear Kayla,
Thank you for sharing your experience with our service. We're happy to hear that you were able to find and purchase the 2022 Build-A-Bear Werewolf from the UK using our service at a more reasonable price compared to scalpers in the USA.
We also appreciate your candid feedback about the tracking option. We understand the importance of shipment tracking for peace of mind, and we recommend it to all our customers as well.
Regarding the issue with incorrect tracking numbers, we apologize for any inconvenience this may have caused. We will explore options for enhancing the system to allow users to manage their declarations more easily in the future.
Should you have any more suggestions or feedback, please feel free to share it with us.
Warm regards,
AF