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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.5 stars from 1,970 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
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Fast shipping and good interaction with customer services
I have been using this company for a long time, The service is excellent. I always recommend it to my friends and family
We used Forward2me several times and when things go smoothly, it seems things are so simple and straightforward.
But after several times, we realized it becomes really troublesome if things don't go smoothly. In our case, we experienced problems twice with our shipping courier (the first was DHL and the other was UPS). Looking at our most expensive deliveries (which are also the oversized, most fragile ones), we're convinced these kinds of packages will always be thoroughly abused by the myriad of delivery contractors along the way. Large, non-standard sized packages will always be bent, dropped, dinged, scraped open, drenched, and dragged around before they arrive. Dealing with these couriers mean hours and hours of taking and editing videos of the damage, finding the right person to call in the courier customer service, waiting for long periods trying to call them, numerous emails back and forth, and chasing them because they will forget your case.
This is where Forward2Me shines. Aimee, Girlie, and the Forward2Me team really saved us from spending so much time and effort in dealing with the couriers and their contractors. They made sure we had insurance for these items, they made sure these are all communicated and filed correctly with the couriers, they made sure that the couriers don't forget about their responsibility, and gave us regular updates throughout the entire process. The time we saved from dealing with the courier means we can spend time with our projects, and that is why using Forward2Me is worth very much more than trying to do it yourself.
You've definitely made me a loyal customer.
Hello Meike,
Thank you for sharing your experience with us. It's great to hear that you've found our service to be valuable, especially when dealing with challenging shipping situations.
Your positive feedback and loyalty to Forward2Me speak volumes about our commitment.
We genuinely value your loyalty, and we're here to continue providing you with the service and support you can rely on. If you ever have any more shipping needs or questions in the future, please don't hesitate to reach out. Thank you for choosing Forward2Me!
Many thanks,
AF
I have used this company to forward items that I have purchased on ebay and other places in Europe. They have free mailboxes in several cities in the EU and they combine and repack multiple packages for both safety and savings and then offer a choice of carries and shipment products that allows you to ship multiple items to the states for a fraction of what it would cost shipping each package individually to the us from where it was purchased. Most of my experience is with the main UK warehouse, and I have dealt extensively with Aimee who has always gone above and beyond to resolve any issues that have arisen. I recommend this service highly and without reservations if you purchase things frequently from different sellers/locations in Europe
Hello Steven,
Thank you so much for taking the time to share your wonderful experience with us!
It's always heartwarming to know that I have been able to provide you with exceptional service. We truly appreciate your recommendation and are delighted to be your go-to choice for shipping items from Europe to the States.
If you ever need assistance with anything else or have further questions in the future, please don't hesitate to reach out. We're here to help, and your satisfaction means the world to us!
Thank you once again for your kind words and support.
Service works well and the customer service rep, Jane, I talked to responded instantly and clearly when I needed help.
Hi Claire,
Thank you for your feedback! We take pride in providing efficient and responsive customer service, and it's wonderful to know that Jane was able to assist you promptly and clearly. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!
Many thanks,
I and a question about proving my identity. The website called for a passport and a utility bill. The utility bills in this house are not in my name. Jane was able to quickly and efficiently resolve the problem.
Hi Nathan,
It's great to hear that you had a positive experience, especially when it came to resolving an issue with proving your identity.
Jane's quick and efficient assistance must have been very helpful. It's always a relief when customer support can efficiently address concerns and provide solutions.
If you have any more questions or need further assistance in the future, don't hesitate to reach out to them.
Happy Shipping!
Many thanks,
AF
Ordered laptop from amazon.de to Zagreb - any issues.
Support helped me with all my questions
Hi Maksym,
Thank you for sharing your positive experience with ordering a laptop from Amazon.de shipping to our Germany warehouse to your address at Zagreb. It's great to hear that you didn't encounter any issues during the process and that the Customer Experience team was able to assist you with your questions.
If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Many thanks,
AF
I purchased a perfume from SEPHORA.com. SEPHORA.com delivered the perfume via Uber. When I found out that the package was not delivered to Forward2me, I protested to SEPHORA.com. I then requested SEPHORA.com for photographic evidence of the Uber staff placing the perfume in front of my door. However, no photographic evidence existed. We further requested to contact the Uber staff member in charge of the delivery to confirm the delivery, but he replied, "We made the delivery. Therefore, we cannot refund the money". But then the CEO of Forward2me and Aimee proactively addressed the issue. They said that Forward2me, who is not originally responsible for compensating us, would compensate us. I was very surprised and at the same time I learned about Forward2me's sincere attitude towards their customers and their high quality service. Thank you very much. I look forward to working with you again in the future.
Jane was very knowledgeable and friendy. I wanted to purchase items from a Japanese website and have it shipped to Forward2me Japan but I was having trouble getting my name in Kana. She went above and beyond to help me. Highly recommended!
Hello Glaisa,
Thank you so much for your kind words! I'm delighted to hear that you found Jane being helpful.
We truly appreciate your recommendation, and we're here to assist you whenever you need it in the future. If you have any more questions or require further assistance, please don't hesitate to reach out.
Wishing you a wonderful experience with your purchases from Japan!
Warm regards,
Very happy with the service GIRLIE provided! My service was fast and pleasant! More importantly, the request I made was fulfilled:-)
Thanks very much!
Hello Jeffrey,
We're delighted to hear that you had such a positive experience with GIRLIE! I
We appreciate your kind words and are pleased to know that your request was fulfilled to your satisfaction.
If you ever need our services again in the future or have any further inquiries, please don't hesitate to reach out. We're here to assist you whenever you need us.
Warm regards,
AF
Forward2Me is my savior for the shopping in UK. I do buy a lot from eBay auctions and everything is getting delivered to Forward2me. They combine and ship the parcels through the courier service, which I found more reasonable. Support and Packaging team is amazing. Recently I dealt with Support person Honey and the support I got was amazing. I recommend Forward2Me for warehousing and shipping services.
Hello Neeraj,
Thank you for sharing your feedback.
Your feedback is not only helpful to others looking for similar solutions but also a testament to the quality of service that Forward2Me provides. Happy shopping and shipping, and may your experiences continue to be exceptional! It's also wonderful to hear that you had a positive interaction with their support team, particularly with Honey.
Many thanks,
AF
An incredible pair of Adidas shoes were gone in minutes from the Canadian site and I thought all hope was lost, but I received an announcement that forward2me now had a location in the US so I decided to give them a try and they did not disappoint. Ordered from Adidas US on Sept. 18th and had them on my feet Sept. 28th. Probably would have gotten here even sooner if I hadn't held things up incorrectly inputting my shipping address! A fantastic CSR, Jane, responded immediately; investigated the situation; and helped me get that sorted easy peasy. I would not hesitate to use this service again. So happy to be able to buy from the American shops I love that don't ship to Canada without having to bother friends and family South of the border!
Hi Stephanie,
Thank you for sharing your fantastic experience with us! We're happy to hear that forward2me helped you get your elusive Adidas shoes.
Jane's quick response and efficient handling of the shipping address issue certainly added to the positive experience.
We appreciate your trust in our service and are thrilled to be able to assist you in accessing American shops you love without any hassle.
If you ever need assistance again, don't hesitate to reach out. Happy shopping and enjoy your new Adidas shoes!
Cheers,
THANK YOU FORWARD2ME FOR THE HELP IN MAKING SURE THAT MY PACKAGE IS HANDLED WITH CARE. SPECIALLY OUR WAREHOUSE EXPERT SIMON FOR THE HELP IN PROFESSIONALLY REPACKING MY PACKAGE. YOU CAN *******X TRUST FORWARD2ME IN FORWARDING YOUR PACKAGE AT YOUR DOOR STEP. Xxx
Very fast and uncomplicated. The website is very easy to handle.
I ordered two items from different places in the UK. Within a week they arrived in Greece and the shipping quote was reasonable!
Couldn't ask for more!
Thank you
Hello Marianna,
That's fantastic to hear! We're happy that you had such a positive shopping experience, especially when ordering items from different places in the UK and having them arrive in Greece within a week. It's great to know that the shipping quote was reasonable and that you're more than pleased with your new shoes. If you ever need anything else, feel free to reach out. Many thanks!
Many options for your shipping and they delivered faster then promised.
Had contact with the support, with a really nice person called "Girlie", who helped me and answered all my questions.
10/10
Hello Sebastian,
Your feedback inspires us to continue delivering excellence, and we truly appreciate your 10/10 rating.
Exceeding our delivery promises and providing top-notch support are central to our commitment to customer satisfaction. We're delighted that "Girlie" was able to assist you effectively and make your experience even better.
If you ever have more shipping needs or any further questions, please don't hesitate to reach out. We're here to provide you with exceptional service every step of the way.
Thanks again for choosing us, and we look forward to serving you in the future!
Best regards,
AF
It was nice to talk to the advisor and she know what is i am asking
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Coni,
We want to extend our heartfelt thanks for providing feedback on your experience with Forward2Me. Your opinion matters to us, and we truly appreciate your time and effort in sharing it.
We're pleased to hear that your experience was okay, and we're grateful for the opportunity to assist you. Should you ever decide to use our services again, please know that we're here to make the process as smooth and efficient as possible.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we're always here to help.
Once again, thank you for choosing Forward2Me, and we look forward to serving you again whenever you're ready.
Best regards,
Aimee