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Forward2MeReviews 1,970

4.5

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From the business

Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.


forward2me.com
Preston, Lancashire, United Kingdom
+23
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Forward2Me Reviews Summary

Forward2Me has a rating of 4.5 stars from 1,970 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.

service
123
value
95
shipping
92
returns
40
quality
83
This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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Good service
October 13, 2023

Good service and good support. I highly recommended forward2me

Date of experience: October 13, 2023
India
1 review
0 helpful votes
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Great experience
October 13, 2023

It has been a great experience with Forward2me at uk wearhouse. REGILYN was very helpful and very patient while I tried explain my doubts. She even suggested me on what should i do from next time for saving. Would definitely suggest to everyone.:)

Date of experience: October 13, 2023
A F. Forward2Me Rep
over a year old

Hello Tufail,

I'm delighted to hear that you had a great experience with Forward2me at their UK warehouse. REGILYN's helpfulness and patience are truly commendable.

It's wonderful that she not only addressed your doubts but also provided suggestions for future savings.

Thank you for sharing your positive experience, and we appreciate your recommendation!

Algeria
1 review
0 helpful votes
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Legitimate, Easy, Direct and Simple.
October 12, 2023

I recently used a this forward shipping service and their American address, and I must say, it was an excellent experience. Regilyn, the support agent, stood out with her kindness and helpfulness, making the process smooth and stress-free. Highly recommend this service!

Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 12, 2023
NL
1 review
0 helpful votes
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Pricey
October 24, 2023

Pricey service, but it worked quickly and on time.

Date of experience: October 12, 2023
Thailand
1 review
0 helpful votes
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Shipping with obstacles
November 11, 2023

After receiving my shipment (E-Vapers and Coils) the shipment was put on HOLD, seemingly because it contained "dangerous goods" and "Unsure if can ship electronic cigarettes and parts".

Why would I order something which I knew was not possible to be shipped to the destination?

Anyway, I was alerted to this "problem" via email with "Alcohol Shipment" in the subject. This might have been a small oversight but it puzzled be nonetheless. I expect a company which doesn't anything other than shipping to be informed about restrictions (which were none in my case). Finally after 4 days being held and emails back and forth, everything seemed sorted and I was informed that a repacking was needed to which I immediately agreed. After the repacking status was updated, I could finally trigger the shipment, or so I thought. The flag "dangerous goods" which was still (falsely) set for my package prohibited the shipment to be triggered. After another day of emails back and forth (still showing "Alcohol Shipment" in the subject BTW) I could pay for the package which was then released.

In the end the package arrived safe and sound at it's destination which is nice, but there's definitely room for improvement in the way it's being handled.

Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 12, 2023
Florida
1 review
0 helpful votes
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Great Experience!
October 11, 2023

Had a great experience with Forward2Me! Honey did an outstanding job answering all my questions! I highly recommend Forward2Me, and will definitely be using them again!

Date of experience: October 11, 2023
A F. Forward2Me Rep
over a year old

Hello Jon,

We are overjoyed to receive your heartfelt appreciation for your experience with forward2me! Honey truly shines with her exceptional service, and your kind words have brightened our day.

Your enthusiastic recommendation is like a beacon, guiding others toward the exceptional service we provide. We are honored to have earned your trust and look forward to welcoming you back with open arms.

If you ever need assistance or have more questions, we are here to serve you.

Thank you for your support and for choosing forward2me.

Best Regards,
Jane

Canada
1 review
0 helpful votes
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Thank you
October 11, 2023

There were some shipping delays but Regilyn from the UK branch answered my queries patiently and promptly, including checking with the Warehouse multiple times for the shipments — I really appreciate the help! Forward2me has been exemplary in dealing with customer queries and I am very impressed how efficient they were with the entire process. Thank you again!

Date of experience: October 11, 2023
A F. Forward2Me Rep
over a year old

Hello Xin,

Your kind words warm our hearts! We truly appreciate your understanding and patience during the shipping delays. Regilyn, our dedicated team member, went above and beyond to assist you, checking with the warehouse multiple times to ensure a smooth resolution.

At forward2Me, we are committed to delivering exemplary service, and it's fantastic to hear that we exceeded your expectations. Your satisfaction is our utmost priority, and we're thrilled to have made your experience efficient and hassle-free.

Thank you for choosing forward2Me, and if you ever require our services in the future, we'll be here to provide you with the same outstanding support and care.

Your words inspire us to continually strive for excellence.

Best Regards,
Jane

Kenya
1 review
0 helpful votes
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Inquire of shipping
October 11, 2023

My experience was good and the reply were fast and Jane gave me all the requirements and went beyond to help me understand the requirements

Date of experience: October 11, 2023
A F. Forward2Me Rep
over a year old

Hello Sammy,

We're truly delighted to hear about your positive experience! Jane's dedication to providing you with swift responses and going the extra mile to ensure you fully understood the requirements is a testament to our commitment to outstanding customer service.

At Forward2Me, we aim to make every interaction as seamless and informative as possible, and your kind words affirm that we're on the right track. We greatly appreciate your appreciation and thank you for choosing us.

If you ever need our assistance in the future, please don't hesitate to reach out.

Your satisfaction is our priority, and we'll continue to provide you with the exceptional service you've come to expect.

Best Regards,
Regilyn

Florida
1 review
0 helpful votes
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Overpriced
November 10, 2023

Should be able to combine packages of similar products and use less expensive shipping means.

Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 11, 2023
Switzerland
1 review
0 helpful votes
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Fast and secure shipping
October 26, 2023

Fast and secure shipping. Also very friendly and helpful customer support. Will use the service again!

Date of experience: October 11, 2023
France
1 review
0 helpful votes
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Parfait
October 11, 2023

Emballage parfait, respectueux des marchandises, délai rapide!

Date of experience: October 11, 2023
A F. Forward2Me Rep
over a year old

Hello Julie,

Your message fills our hearts with joy! We're thrilled to hear that you found our packaging perfect, respecting the integrity of your cherished items, and that the delivery was swift.

At forward2Me, we take immense pride in providing top-notch service, and your kind words are a testament to our commitment. We will continue to uphold the highest standards to ensure your future experiences are just as wonderful.

Thank you for choosing forward2Me, and if you ever require our assistance again, we'll be here to serve you with the same dedication and care.

Best regards,
Jane

Switzerland
1 review
0 helpful votes
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Efficient service
October 10, 2023

Quick and efficient. A little pricey but a solution for offshore delivery not possible from supplier.

Date of experience: October 10, 2023
A F. Forward2Me Rep
over a year old

Hello Ulrike,

We wanted to take a moment to express our heartfelt gratitude for your recent 5-star feedback. Your satisfaction is our top priority, and we are delighted to hear that we were able to meet your expectations.

Your kind words about our quick and efficient service mean a lot to us. We understand that sometimes offshore delivery can be challenging, and we're here to provide a reliable solution for our valued customers like you.

We appreciate your feedback about the pricing, and we continually strive to offer competitive rates while maintaining the highest quality of service. Your input helps us in our ongoing efforts to improve and provide you with even better value in the future.

If you ever have more questions or require assistance with anything else, please do not hesitate to reach out to us. We are always here to assist you.

Once again, thank you for choosing our services and for taking the time to share your positive experience with us. We look forward to serving you again in the future.

Best regards,
Aimee

France
2 reviews
6 helpful votes
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Great service!
October 10, 2023

I really loved how easy it was to proceed and how smooth the service was, from the listing of the parcels to the options for sending them to me. I'll be back :)

Date of experience: October 10, 2023
A F. Forward2Me Rep
over a year old

Anne-Claire,

We are absolutely thrilled to receive your outstanding 5-star review for Forward2Me! Thank you for taking the time to share your experience with our service.

It's wonderful to hear that you had a smooth and premium experience with us. Our team works tirelessly to provide top-notch service, and we're delighted that you noticed and appreciated it.

A special shoutout to Kat for her prompt response and follow-up on your questions. We will make sure to pass on your kind words to her and the entire team.

We're excited to know that you plan to use our service again. We can't wait to assist you with your future parcel forwarding needs. If you ever have more questions or require any assistance, please don't hesitate to reach out. We're here to make your experience exceptional every time.

Thank you once again for choosing Forward2Me, and we look forward to serving you again in the future.

Best regards,
Aimee

Australia
1 review
0 helpful votes
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So easy and lightening fast
October 9, 2023

With so many diff companies offering parcel forwarding, I was relieved that Forward2Me was quick/free to set up an account, which enabled me to start using it straight away. The process of sending the parcel to Australia was incredibly user-friendly and I appreciated the variety of postage options. I have already recommended to another person!

Date of experience: October 9, 2023
A F. Forward2Me Rep
over a year old

Hello Sally,

We sincerely appreciate you taking the time to share your wonderful experience with Forward2Me. Your 5-star review warms our hearts, and we are thrilled to hear that our service has met your expectations.

It's fantastic to know that you found our platform easy to use and lightning fast. We designed Forward2Me with the goal of providing a seamless and efficient parcel forwarding solution, and your positive feedback validates our efforts.

We are delighted that you appreciated the variety of postage options available, as we aim to offer flexibility to cater to our customers' diverse needs.

Thank you for recommending us to another person. Word-of-mouth referrals are the greatest compliment we can receive, and we're thrilled to have earned your trust.

Should you have any more parcels to forward or need assistance with anything else in the future, please don't hesitate to reach out. We're here to make your parcel forwarding experience as smooth as possible.

Once again, thank you for choosing Forward2Me, and we look forward to serving you and your referrals in the future.

Best regards,
Aimee

Japan
1 review
0 helpful votes
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Kindness
October 9, 2023

They were kind and helpful on many occasions. The product arrived safely in my hands.

Date of experience: October 9, 2023
A F. Forward2Me Rep
over a year old

Hello Takako,

We are thrilled to receive your 5-star review and hear about your positive experience with Forward2Me! Your satisfaction is our top priority, and we are delighted to know that we could assist you effectively.

Our team strives to provide excellent customer service, and your kind words reaffirm our commitment to serving you and our valued customers.

We are thrilled to hear that your product arrived safely and that you found our assistance helpful. Should you ever need our services again or have any questions in the future, please don't hesitate to reach out. We are here to make your shipping experience as smooth as possible.

Thank you for choosing Forward2Me, and we look forward to assisting you with any future shipping needs you may have.

Best regards,
Aimee

Australia
1 review
0 helpful votes
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Regilyn was very patient. I had difficulty navigating the site, Regilyn at the UK warehouse in Preston was very helpful and responded to my requests for assistance with amazing patience and tact.

Date of experience: October 9, 2023
A F. Forward2Me Rep
over a year old

Hello Judy,
We would like to express our heartfelt gratitude for taking the time to leave a 5-star review for Forward2Me, specifically for Regilyn at our UK warehouse. Your feedback means a lot to us, and we are thrilled to hear about your positive experience.

Regilyn is an invaluable member of our team, and we are delighted to know that she provided you with exceptional assistance and support during your interaction. Your kind words will be shared with her and the entire team to inspire us to continue delivering top-notch service.

If you ever require our services again or have any further inquiries, please don't hesitate to reach out. We are here to make your shipping experience as seamless as possible.

Thank you once again for choosing Forward2Me. We look forward to assisting you with any future shipping needs you may have.

Best regards,
Aimee

North Carolina
1 review
0 helpful votes
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Fair pricing for imports
October 9, 2023

First time using the FORWARD2ME service. Honestly liked how it gave me multiple addresses for a variety of countries. The UI is also easy to navigate and as long as your computer literate the process is easy. I thought the prices were fair for shipping and around the amount I expected. I will definitely be using this site again for package forwarding.

Date of experience: October 9, 2023
A F. Forward2Me Rep
over a year old

Hello Elizabeth,

Welcome to FORWARD2ME, and thank you for entrusting us with your package forwarding needs! We are delighted to have you as our valued customer and appreciate your fantastic 5-star review.

It's fantastic to hear that you found our platform user-friendly and that our multiple addresses for various countries met your needs. We've designed our service with convenience and accessibility in mind, and your feedback reaffirms that we're on the right track.

Our aim is to make international package forwarding as straightforward and affordable as possible, and we are thrilled that you found our pricing fair and competitive.

We're looking forward to being your go-to solution for package forwarding in the future. If you ever have questions, need assistance, or want to explore our services further, don't hesitate to get in touch. We're here to help and ensure your experience with us remains exceptional.

Thank you again for choosing FORWARD2ME, and we can't wait to assist you with your future shipping needs!

Best regards,
Aimee

Norway
1 review
0 helpful votes
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Great service.
October 9, 2023

2nd time using them. Great service as always. Had some issues with repacking, but got it solved relly quick. Regylin got it solved professionally.

Date of experience: October 8, 2023
A F. Forward2Me Rep
over a year old

Hello Daniels,

Thank you for your continued trust in FORWARD2ME, and we greatly appreciate your recent 5-star review. Your feedback is invaluable to us, and we're delighted to hear about your positive experience.

We understand that issues can arise from time to time, but it's our commitment to promptly resolve them and provide professional solutions that sets us apart. Regilyn is an integral part of our dedicated team, and we're thrilled to hear that she resolved your repacking concerns quickly and efficiently.

Your satisfaction is our top priority, and we're here to ensure every aspect of our service meets your expectations. If you ever have more questions, need assistance, or wish to provide further feedback, please don't hesitate to reach out. We're always here to help and enhance your experience with us.

Once again, thank you for choosing FORWARD2ME, and we look forward to assisting you with your future shipping needs.

Warm regards,
Aimee

Germany
1 review
0 helpful votes
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Good service
October 7, 2023

Very good service. No problems at all. The only thing is taht you HAVE to contact customer support if you ship certain items. Would be cool to just implement the consent of shipment and fees into the website

Date of experience: October 7, 2023
Philippines
1 review
0 helpful votes
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Excellent
October 7, 2023

You always assist me in my extra ordinary purchases and you always look for solutions to all of these problems,bravoooo! You have the best customer service.

Date of experience: October 7, 2023
A F. Forward2Me Rep
over a year old

Hello Betty,

We would like to extend our heartfelt thanks for your fantastic 5-star review! Your continued support and positive feedback mean the world to us.

At FORWARD2ME, we take pride in providing top-notch customer service and finding solutions to ensure your extraordinary purchases go smoothly. We're thrilled to hear that you've had a great experience with us, and your satisfaction is our ultimate goal.

If you ever have more extraordinary purchases or need assistance with anything else in the future, please don't hesitate to reach out. We'll be here to assist you every step of the way.

Once again, thank you for choosing FORWARD2ME, and we look forward to serving you again in the future.

Best regards,
Aimee