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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.5 stars from 1,970 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
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Jane from Customer Support answered my question in details with screenshot which I appreciated since I am new in Forward2Me.
Excellent customer service, fast delivery, fair prices. I will surely use your service again in the future. Highly recommended.
Nica was very helpful! She followed my issue until it was solved and I got my package! Great service and really nice agent!
Hello Lipaz,
Thank you for sharing your feedback with us! We greatly appreciate your kind words and are delighted to hear about your positive experience with GIRLIE.
If you have any more questions or require further assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure your satisfaction.
Thank you once again for choosing our services, and we look forward to serving you in the future.
Kind regards,
Aimee
I've been using this company for almost a year and they handle everything very efficiently! My package arrived in the US with the incorrect Prior Notice and Kat in the UK reached out to me, I responded, and my package arrived the following day. She even sent a follow up email showing my tracking.
Hello Jane,
Thank you so much for taking the time to share your feedback with us! We truly appreciate your loyalty and support over the past year.
We're delighted to know that Kat in the UK was able to promptly address the issue with your package's incorrect Prior Notice and ensure that it arrived to you in the US without further delays.
The fact that Kat also sent a follow-up email with tracking information demonstrates our commitment to keeping you informed and updated throughout the process.
If you ever have any more questions, concerns, or need assistance in the future, please don't hesitate to reach out to us. We value your business and look forward to serving you for many more years to come.
Best regards,
Aimee
I bought some sneakers from SVD I think they are in Spain so forward2me put my package on hold for over two weeks. They said it's waiting period in case any tax/duties are imposed. After 2 weeks I called and the agent Jane she was so nice released my package.
Hello Javier,
I'm glad to hear that your package issue was eventually resolved by Customer Experience Team, and that Jane was helpful and nice in releasing your sneakers.
It can be frustrating when packages are put on hold, but it's great to know that their team was able to assist you in the end.
If you have any more questions or concerns in the future, don't hesitate to reach out to them. Enjoy your new sneakers!
I was able to get all the help and information needed in a short time.
Kat took the time to explain and clarify everything, thanks again!
Hello Mohamed,
Thank you for your feedback on our customer service! We're happy to hear that you had such a positive experience with Kat.
Providing friendly and reactive customer service is a top priority for us, and it's always great to know when we've succeeded in meeting your needs quickly and effectively.
We'll be sure to pass on your compliments to Kat, and if you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help, and your satisfaction is our goal!
Kind regards,
I am delighted and I thank this service as well as the Sav who was fantastic my contact Jane was extraordinary in the communication service throughout the reception to the sending of my package. I thank you once again for all this and I say see you soon for another reception.
Hello Maxime,
Thank you so much for your kind words and appreciation! It's always our goal to provide the best possible service to our customers, and it's heartwarming to know that both our team members, Jane, made your experience extraordinary.
If you ever have any questions or need assistance, please don't hesitate to reach out to us.
Best regards,
Aimee
Great job kat, She responded to my question about my British mail
Hello Rana,
Thank you for sharing your positive feedback about the great and fast service provided by our CE Agent, Kat, in addressing your question about your British Address.
We're delighted to hear that Kat was able to assist you promptly and effectively. We value your satisfaction and will make sure to pass on your kind words to Kat.
If you have any more questions or require further assistance in the future, please don't hesitate to reach out. We're here to help!
Kind regards,
AF
I recently created an account after trying similar services in the past and having mixed experiences. First of all, the website is the best I've tried yet, very intuitive, with a clean design and all the information you might need. In addition to providing you with five different addresses (for Germany, Japan, the UK, UK Tax Free and the US) they offer a great number of useful services, e.g. the possibility to upload invoices right after a purchase so that when your order arrives to their warehouse you don't have to fill out the details. I have yet to receive my packages, but I already had to contact the Customer Experience team (for no fault of theirs, the mistake was mine) and I was assisted by Girlie, who was polite, helpful, gave me a super thorough answer and solved my problem in no time. Very happy with my experience so far, I hope I can add another good review when my packages arrive!
Hi Francesca,
Thank you for sharing your fantastic first experience with Forward2Me!
We're thrilled to hear that you found our website intuitive and user-friendly, with a clean design and all the necessary information readily available. We strive to make the process as smooth as possible for our customers.
It's great to know that you appreciate the variety of services we offer, including the convenience of uploading invoices for hassle-free order processing.
We understand that sometimes things don't go as planned, and we're pleased to hear that Girlie from our Customer Experience team was able to assist you with your issue.
We hope your packages arrive in perfect condition and on time, and we look forward to the opportunity to earn another positive review from you.
If you have any more questions or need assistance in the future, please don't hesitate to reach out.
Enjoy your shopping and shipping experience with Forward2Me!
Kind regards,
AF
It's quite satisfying because the response is fast
Aimee, who is in charge of the UK warehouse, provided accurate and prompt answers regarding combine and repack. They also helped me fill out the tracking fields.
Thank you very much.
I have had a great experience with forward2me. I've dropped some other package forwarding services because it just can't compare to having multiple boxes in different countries under a single account. This is my main box, and it will remain so for the foreseeable future!
Hello Justin,
Thank you so much for your feedback! We're happy to hear that you've had a great experience with us.
We understand the importance of convenience and efficiency in package forwarding, and we're delighted that our service meets your needs.
If you ever have any questions or need further assistance in the future, please don't hesitate to reach out to our customer support team. We appreciate your continued trust in forward2me and look forward to serving you for years to come!
Many thanks,
AF
Custom service is very helpful.
Help me solve my problem many times.
Received packages login fast. Repacking with care.
Can arrange items returning for me. And the first time is even free!
Hello Yaoying,
I'm glad to hear that you've had such a positive experience with the customer experience team! It's always great to know that they have been helpful in solving your problems and that the package delivery and repacking services are fast and careful.
If you have any more questions or need assistance with anything else, feel free to ask.
Many thanks,
AF
Ho iniziato ad utilizzare il servizio Forward2me dall'Italia per poter meglio seguire le spedizioni da portali inglesi di e-commerce, il servizio verso l'Italia è favoloso e grazie alla professionalità del servizio clienti ( thank you so much Honey!) sono riuscito ad inviare spedizioni sempre più delicate ed importanti. Il prezzo SUPER CONVENIENTE!
Hi Massimiliano,
Thank you for your wonderful feedback! We're happy to hear about your positive experience with us, especially when shipping from Italy. We're delighted to know that our customer service, and Honey in particular, made a difference in ensuring the success of your shipments.
If you ever have more shipments or any questions in the future, don't hesitate to reach out. Your satisfaction is our top priority!
Many thanks,
AF
I have found that their services are good but expensive and I am considering using a different freight forwarder for that reason. Also, lately I have found that they increasingly find cause to repack shipments from reputable companies and ofc charge extra for that favour, which leaves me perplexed.
Hello Ryan,
Thank you for your feedback! We're happy to hear that you found our service fast and easy, especially through WhatsApp. We strive to provide convenient and efficient support for our customers, and your positive experience reaffirms our commitment to that goal.
If you ever have more questions or need assistance with anything in the future, please don't hesitate to reach out to us through WhatsApp or any other means. We're here to make your experience as smooth as possible. Thanks for choosing our service, and we look forward to serving you again!
Many thanks,
AF
I has no idea this type of solution existed! So effective, efficient, excellent communication and user friendly! Will definitely use again when the occasion arises. So wonderful to have the option!
Real good service and functionality on the website easy going and fast shipping.
Hello Niels,
Thank you for taking the time to share your positive feedback with us! Our team works hard to make the customer experience as smooth and efficient as possible.
Fast shipping is a priority, and we're pleased to have met your expectations. If you ever need any further assistance or have more feedback to share, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to serving you in the future. Thanks for choosing our service!
Many thanks,
AF
Iv experienced such a wonderful customer service, whenever i find myself stuck i just use the watsapp help customer service and they are always prompt to respond. Especially Girlie who has helped me out through watsapp msg a couple of times.
Excellent service
Hello Lynn,
We greatly appreciate your kind words about our customer service, and we're thrilled to hear that Girlie and our WhatsApp support team have been able to assist you promptly and effectively!
We're here whenever you need us, so please feel free to reach out anytime you find yourself in need of help.
Many thanks,
AF
HONEY is very helpful, fast and friendly. She guided me through the process, made it easy and pleasant, because of her support I will recommend this company to anybody that needs overseas shipping service. Pleasant contact her if you want to be assisted properly.
Hello Benny,
Thank you for your wonderful feedback! We're delighted to hear about your top-notch experience with HONEY.
We greatly appreciate your recommendation and are committed to maintaining the high standard of service you received.
Thank you again for choosing Forward2me, and we look forward to serving you and your referrals in the future. Safe and smooth shipping!
Many thanks,
AF
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Stephanie,
Thank you for your kind words and for taking the time to acknowledge the excellent service provided by Jane from our Customer Support team. We're happy to hear that Jane was able to assist you in such a helpful and detailed manner, especially as a newcomer to Forward2Me.
If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to help make your experience with Forward2Me as seamless as possible.
Thank you for choosing Forward2Me, and we look forward to assisting you in the future.
Many thanks,
AF