Overview
Forward2Me has a rating of 4.6 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
Sempre que temos um envio para receber, ficamos sempre contentes quando as coisas correm bem, mas é quando correm mal que conseguimos perceber a qualidade de um bom serviço, obrigado Nica da York House, por nos acompanhar nesse processo foste espetacular. A Loneus Angola agradece.
Whenever we have a shipment to receive, we're always happy when things go well, but it's when they go badly that we realise the quality of a good service, thank you Nica form York House, for accompanying us in this process, you were spectacular. Loneus Angola thanks you.
Nica at forward2me U.K. Did a top-notch job at combining my parcels for shipment and quickly arranging a quote for a longer than normal parcel.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
I use this service in emergencies only, the cost is over the top.
Thanks for the feedback.
Your package arrived to us with the weight of1.72 kg and dimensions of 31x31x21 cm. The volumetric weight is 4.04 kg. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight. The volumetric weight is higher than the actual weight so the shipping fees are calculated on the higher volumetric weight for your shipment.
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match and Return to sender.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price. If you have changed your mind after your parcel has been received to our warehouse address, you can simply request our free Return to Sender service and we will handle the return for you completely for free. If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full. Since you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
Customer Satisfaction
Forward2me has been a great discovery. I've spent more than a year trying to buy this UK product (a particular brand of hand sanitizing gel, impossible to find in other countries) and nobody would send it to me in Italy.
Customer service has been so helpful and answered all my questions. The shipping was so quick and the packaging was perfect. I will definitely use this service in the future.
Many thanks for the 5 star review. 😊
In short: Customer service not replying for four days. At the same time, due dates are set for just seven days. Furthermore, costs related to other parties faults/responsibilities, that is couriers or senders, are shifted to me, the recipient. That feels like extortion really. Either I pay for the errors and faults of others (couriers, senders), or my package is refused.
Due to all this I denied paying these extra costs. Eventually, eBay purchases of vintage items no longer made these days got lost and disposed by Royal Mail. That is a complete flop and should be of interest to a business calling itself forwarding service. Your processes need improvement.
Forwar2me is asking me to pay fees using online services which do not work for residents abroad. I reported multiple times. In vain, nothing happens. Thank you for nothing.
I would not have given any star. I am forced to select at least one.
It might sound unfair what I am complaining about. This is just the way I feel treated, unfair.
Thank you for your feedback.
Our team has already provided you with instructions on how to pay the duty fees online. We also want to advise that for any incoming parcels, whether postage unpaid or duties unpaid, it is important for customers to be aware that these fees are their responsibility and must be settled before the parcels arrive at our warehouse. This helps avoid any delays in receiving goods at our facilities.
We have also reached out to you via email to address and resolve this issue with the duties.
Best regards,
Customer Satisfaction Team
Windy got my request to repack my item in the UK, and got me a quote next day. I quickly paid and it was mostly shipped out by next day. Great and speedy job. Thanks.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Was my fitting using Forward2me and I'm impressed. The service was fantastic
Thank you so much for your kind words! We’re happy to hear that you were impressed with your fitting and that our service met your expectations. At Forward2me, we strive to provide top-notch service, and your feedback means the world to us. We look forward to assisting you again in the future!
Customer Satisfaction Team
I had a question concerning the status of items to be shipped by Forward2Me. A customer service rep at the UK warehouse (Windy), answered quickly, and clearly. I am very happy to use Forwar2Me.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Awesome! Very satisfied, A++++++++ Helpful and quick replies
Many thanks for the 5 star review. 😊
Supportive team and respectful, I'm very grateful that I'm dealing with you
It's satisfying when the team actively monitors the customer's shipment to ensure the seamless delivery of value-added services.
I would like to suggest more shipping discount campaigns.
Thank you, forward2me.com!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Order was processed as expected :) everything was fine :) No negative stuff happened. The UX of the Online Dashboard is easy to understand and makes it easy to do everything needed to assist F2M.
Once again Forward2Me exceeds customer expectations in every way!
Any concerns or questions I had with my packages were dealt with in a pleasant manner and cannot find fault anywhere really. 10/10
Many thanks for the 5 star review. 😊
Such a positive expert dealing with this company and their customer service representative Julie. She answered all questions and followed up promptly. She's anticipated my needs and followed through with all promises. I couldn't ask for a better experience. Aimee also assisted.
Many thanks for the 5 star review for Julie and Aimee❤️
Hi, kat nica and Julie all did a great job helping me combine 3 packages, they were kind for the whole process and very patient with my messages, best service ever
Thank you so much for your kind feedback! I’m glad to hear that Kat, Nica, and Julie provided you with excellent service and made the process smooth for you. They truly appreciate your recognition and are dedicated to ensuring our customers have the best experience possible.
Packaging takes more time when multiple items are loaded together. Shipping costs are expensive.
When multiple packages are loaded together, the accessories of each package get mixed up and cannot be sorted.
Thank you for bringing these concerns to our attention. Our Customer Satisfaction team will be reaching out to gain a better understanding of the situation.
I've used forward2me multiple times and it went smoothly every time! Great interface, easy to use, shipping costs are clear with various options.
Many thanks for the 5 star review. 😊
The process worked ordering the item and it was delivered to my Forward2Me address in Germany.
I chose UPS as the courier as they said it would be delivered to my address in England in 3-5 working days. It actually took double that time. It seemed to spend a week in Poland.
I cannot hold Forward2Me responsible for the delay.
Many thanks for the 4 star review. 😊
From my email encounters with Regilyn, I have seen that she is a person who not only values her job and owns her responsibilities, but she also values the concerns and emotions of another person. I cannot begin to express my gratitude to her for going over and above her daily job to help me resolve MY mistake. Thank you for taking the time to see this to its resolution. I am forever grateful. And even more grateful to know there are still beautiful people like you in this world. Thank you again!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
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- Preston, Lancashire, United Kingdom
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Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️