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Forward2Me

Overview

Forward2Me has a rating of 4.6 stars from 1,788 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.

service
100
value
91
shipping
88
returns
39
quality
79
This company responds to reviews on average within 6 days
+23
How would you rate Forward2Me?
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Namibia
1 review
0 helpful votes
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Quick
November 7, 2024

Quick and to the point; answered all my questions.

Date of experience: October 28, 2024
Japan
1 review
0 helpful votes
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ありがとうございます。
February 16, 2025

今回もイーベイで購入した古いキャンプ用ストーブが無事到着しました。ありがとうございます。またフォワード2me様を利用すると思いますので、今後共よろしくお願いいたします。

Date of experience: February 6, 2025
A F. Forward2Me Rep
3 months ago

Thank you for your positive review! 😊 Your satisfaction means a lot to us, and we look forward to serving you again soon! 🚚

Idaho
1 review
0 helpful votes
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Perfect shipping.
August 4, 2024

They packed everything delicately and decisively to make sure it got to me and they shipped it in better condition than they received it. Awesome business when you need them. I trusted them with my collectables and they took really great care of them. A+

Date of experience: July 25, 2024
Brazil
1 review
0 helpful votes
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Excellent service
October 25, 2024

Speed and care with our order, I just have to thank Joyce for her attention and for following up until I received my order.👏👏

Date of experience: October 15, 2024
A F. Forward2Me Rep
6 months ago

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️

Florida
1 review
0 helpful votes
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Great Experience
August 27, 2024
Updated review

This process was my first experience with having something purchased outside the US sent to me and it was an exceptional one. Honey was very informative and helpful throughout and gave me some of the best customer service I have ever had.
I can say for certainty that not only will I definitely us it again with any future purchases I will also highly recommend this service to anyone who asks.

Date of experience: August 17, 2024

Fantastic service!
August 24, 2024
Previous review

This was my first experience using Forwad2me and I am beyond impressed with the quality of the process. Honey was very responsive to my questions and emails and took care of the details of my shipment with not only quick responses but professionalism. I will certainly recommend Forward2me to anyone needing their services. Thank you so much for making this process as easy as possible!

Date of experience: August 14, 2024
Tennessee
1 review
0 helpful votes
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Excellent delivery service
September 28, 2024

It was great!
I love service, there were not any issues, on time, i was informed about each step
I recommend the service and definitely will use it again

Date of experience: September 18, 2024
A F. Forward2Me Rep
7 months ago

Many thanks for the 5 star review. 😊

Japan
1 review
0 helpful votes
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Excellent Service by Joyce and Forward2Me's Japanese Warehouse
August 28, 2024
Updated review

I was unsure about the process of setting up the Japanese warehouse address for international shipping, but Joyce from Forward2Me was there to help. She swiftly handled everything, ensuring I was satisfied with the outcome. Her dedication to excellent service was evident throughout our conversation. Forward2Me, especially with Joyce's assistance, is a service I highly recommend!

Date of experience: August 18, 2024
A F. Forward2Me Rep
8 months ago

Many thanks for the 5 star review for Joyce❤️


Exceptional International Shipping Service with Excellent Support
August 28, 2024
Previous review

Forward2Me provided exceptional service for my international shipping requirements. I had the pleasure of working with Jane, who was very accommodating and guided me through the process smoothly. The Japanese warehouse address was perfect for my needs, and the shipping was handled efficiently. Great service overall!

Date of experience: August 18, 2024
Italy
1 review
0 helpful votes
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Best forward service for shipping from UK
October 1, 2024

Nice 30 days of storage free of charge
Vast choice of shipping options
Amazing help desk: I need to thank Jane who recently solved quickly and effectively an issue

Date of experience: September 21, 2024
A F. Forward2Me Rep
7 months ago

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️

Ireland
1 review
0 helpful votes
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I would like to express my satisfaction with the service I received. Nica was extremely patient, helpful, and polite. They took care of all my needs in an exemplary manner. I highly recommend their service and am very grateful for the excellent support provided!

Date of experience: July 18, 2024
A F. Forward2Me Rep
9 months ago

Hi Phelippe,

Thank you so much for leaving a positive review for the business! We strive hard to provide quality services to our customers like you!
We appreciate your continued patronage!

South Africa
1 review
0 helpful votes
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Great service from the UK warehouse
September 1, 2024

My second time using Forward2me and im more than happy with the service i received.
The service from the UK warehouse is great from staff working at the warehouse to Joyce and Jane at customer service who kept me updated and was quick to assist when i had any questions.
Thanks for quick and efficient service guys!

Date of experience: August 22, 2024
A F. Forward2Me Rep
8 months ago

Many thanks for the 5 star review for Regilyn and Jane❤️

Albania
1 review
0 helpful votes
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Shipment review
December 23, 2024

Windy is the best client support, she give the right instruction to be fellow in case needed to my shipment

Date of experience: December 13, 2024
A F. Forward2Me Rep
4 months ago

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️

Nevada
1 review
0 helpful votes
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Outstanding service
September 14, 2024

Needed a specific Adidas product that was only available in the UK and Adidas would not ship this item to the USA. Forward2me UK was perfect throughout all the easy steps to procure my items and Regilyn was especially helpful with all my questions. Will definitely use their service again in the future.

Date of experience: September 4, 2024
A F. Forward2Me Rep
8 months ago

Many thanks for the 5 star review for Regilyn❤️

Pennsylvania
1 review
0 helpful votes
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Extremely helpful customer service
October 21, 2024

Extremely helpful customer service from Nica, took the time to go through check out and confirm questions during order

Date of experience: October 10, 2024
A F. Forward2Me Rep
6 months ago

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️

Egypt
1 review
0 helpful votes
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Excellent
December 24, 2024

Joice from USA warehouse is an excellent support and made special cases for me and i am happy with her service definitely a 5/5

Date of experience: December 14, 2024
A F. Forward2Me Rep
4 months ago

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️

Saudi Arabia
1 review
0 helpful votes
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Smoothly received packages and fast response
August 23, 2024

I got my parcels from many source shopping in UK to one address, then I can make combine & repackaging and ship to my Address in KSA, even I face issue with one parcel and 'Honey' she's help me and solved.

Date of experience: August 13, 2024
A F. Forward2Me Rep
8 months ago

Many thanks for the 5 star review for Honey. ❤️

Ireland
1 review
0 helpful votes
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Happy enough and reactive customer service

However when I checked price to ship via other courier was 7 pounds cheaper

I asked support to ship via them instead and they said they only ship dhl despite website showing multiple couriers

Date of experience: July 26, 2024
A F. Forward2Me Rep
9 months ago

Hi Brendan,

Thanks for your feedback.

At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee.

If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price. If you have changed your mind after your parcel has been received to our warehouse address, you can simply request our free Return to Sender service and we will handle the return for you completely for free. If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full. Since you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)

You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)

I hope the information provided is useful.

Kind Regards,

Slovakia
1 review
0 helpful votes
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Satisfaction with customer support
October 15, 2024

I was very satisfied with the customer support. Help was provided very quickly. Thanks specifically Windy.

Date of experience: October 5, 2024
A F. Forward2Me Rep
7 months ago

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️

Japan
1 review
0 helpful votes
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Realy bad service.
November 19, 2024

I purchased NIKE shoes this time, and this is first time using Forward2Me service.
When I received it, I found a scratch of cutter on the box of NIKE. I know what happen, when open the box to check inside of my box, they cut NIKE shoes box not only cardboard box.
Unbelievable, insensitive.
I never use this site.

Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 9, 2024
A F. Forward2Me Rep
5 months ago

Thanks for the feedback.

I deeply apologize for the damage to your Nike shoe box and the frustration this has caused.

We understand how important it is to receive your items in perfect condition.

We previously reached out to you via email to investigate the issue with the shoe box but have not received a response.

Please let us know if there’s any further information you’d like to share to assist us in resolving this matter.

Best Regards,
Customer Satisfaction Team
Forward2me

GB
1 review
0 helpful votes
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Forward2me
August 19, 2024

Very helpful service, thank you. The support member REGILYN was so great to deal with. This is the second time using forward2me and had perfect service both times.

Date of experience: August 9, 2024
A F. Forward2Me Rep
9 months ago

Many thanks for the 5 star review for Joyce❤️

New York
1 review
0 helpful votes
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First time user.
November 2, 2024

Process was pretty easy and my package was sent well packed.

Date of experience: October 23, 2024
A F. Forward2Me Rep
6 months ago

Many thanks for the 5 star review. 😊