Overview
Forward2Me has a rating of 4.6 stars from 1,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
I purchased NIKE shoes this time, and this is first time using Forward2Me service.
When I received it, I found a scratch of cutter on the box of NIKE. I know what happen, when open the box to check inside of my box, they cut NIKE shoes box not only cardboard box.
Unbelievable, insensitive.
I never use this site.
Very helpful service, thank you. The support member REGILYN was so great to deal with. This is the second time using forward2me and had perfect service both times.
Many thanks for the 5 star review for Joyce❤️
Many thanks for the 5 star review. 😊
I order a book, the experience was fast and efficient, and the price for the service was acceptable but the book was label wrongly as a videogame so the tax between uk and Germany was expensive vs the tax of a book
Thank you for sharing your feedback with us. We're delighted to hear that you found our service fast and efficient and that the pricing met your expectations.
We sincerely apologize for the error in labeling your book as a videogame. Mislabeling can indeed affect customs taxes, and we understand how this could have resulted in higher costs than expected for shipping between the UK and Germany.
To prevent such issues in the future, we are taking steps to ensure more accurate product labeling during the packaging and shipping process. Your feedback has been invaluable in helping us improve.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again with an improved experience.
Warm regards,
I recently used Forward2me for shipping some items from the Germany to the UK, and I couldn't be happier with the service I received. From start to finish, the process was seamless and efficient. The website was easy to navigate, and the pricing was transparent. The package arrived quickly and in perfect condition. Customer service was also excellent - they were responsive and helpful whenever I had a question. I would highly recommend Forward2me to anyone looking for a reliable and trustworthy forwarding service. Thank you for a job well done!
Thank you for your continued trust in forward2me! We're delighted to hear that you've had positive experiences with our service, especially when combining shipments for cost efficiency
Hi, I am using Forward2Me since before UK was in EU. They have professional services, not a single package was lost or misplaced or damaged, customer service is prompt, they have warehouses in important EU cities and also UK of course, Japan etc. Highly recommended!
Many thanks for the 5 star review. 😊
I recently used forward2me and had a great experience, thanks to Regilyn from the customer experience team. She was extremely helpful in addressing all my concerns and made everything easy.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
I was assisted by Honey, and Anna, amongst others but Honey very quickly, efficiently, and politely saw to it that my package was identified and ready to forward. Excellent job Honey! She deserves a promotion and raise in pay.
I have had endless issues with my packages. Some were supposed to have been repackaged, yet were not. Every time I received a package, even if it was well-packed, I was notified that it had to be repacked. Some of the items in my packages were received as damaged, even though they were repacked for safety. I have had issues with consolidating my packages, and even if it was overweight, I could not send them out individually. The result was that I had to pay more and use a different carrier. A lot of time was wasted on expediting my orders, customer service kept on putting me in a loop and further wasting my valuable time. I will not be using this service again!
Hi Norman,
Thanks for the feedback.
I apologize for the inconvenience and frustration caused by the condition of your packages.
I regret that some of your items arrived damaged despite being repacked for safety. I see that you requested a combine and repack for shipment ID17207309616462422.
To further investigate, please email us at info@forward2me.com and address your concern to "Aimee." Include the following information in your email:
Photograph of the damaged item
Photograph of any external damage to the box
Photograph of the external box showing the shipping label
Photograph of the internal packaging
Proof of purchase or invoice for the goods, showing their value
You can also review our policy on damaged items in our FAQ: https://forward2me.zendesk.com/hc/en-gb/articles/360016369139--Reporting-Damaged-Shipments?
Thank you,
Forward2me
Julie from Support was great at handling all my enquiries regarding an order gone wrong (missing item - had to return the whole package). She was personal and professional at the same time. The 5 stars are for her. The whole service though could be clearer before you engage yourself. For example, had I known that what I wanted to buy can only be shipped under certain conditions at my own risk and after having paid shipping costs at more than GBP50, I really wouldn't have gone to all the trouble. The estimate for the shipping cost was wayyyy off base. I hope to be able to use the service in the future under different circumstances.
Many thanks for the 5 star review for Julie❤️
My package arrived speedily and all my questions were answered within 24 hours. The website for me was confusing but with excellent and friendly customer service all went well and I love this service.
Thank you very much for the 5-star review! I understand that the new website might be a bit confusing, and we're more than happy to take the opportunity to assist you. :D
La verdad que trabajan muy bien, servicio de atención al cliente muy bueno y se preocupan por el estado de los pedidos y paquetes. Muy contento, yo lo uso para hacer envios de PokemonCenter y me va genial. Es verdad que es un poco caro el envio, pero la verdad que todos me han llegado super bien empaquetados y con un servicio muy rapìdo de envio y entrega.
Many thanks for the 5 star review. 😊
I had to provide some information for my package that was requested by Honey. She was clear, timely and professional. She was easy to understand, and let me know that I was up to date with sending what I needed. Very low stress!
Thank you very much for the 5-star review :D
First time using this service and I am very very impressed with the professional and friendly service. Items arrived on time and in great condition. Service rep Joyce was amazing so helpful in navigating through the registration process and helping me locate my items. Thank you.
Many thanks for the 5 star review for Joyce❤️
Forward 2 me is a blessing for online shoppers, and they offer a personal shopper assistant, in my case I wanted to orderd from a uk website that doesn't accept international cards or paypal out side of UK! And I found this great site, and a shout out to "Honey" for the Amazing service, Thank you
Many thanks for the 4 star review for Honey. 😊
Communication was quick and really helpful! The person understood my issue and solved it within minutes.
Many thanks for the 5 star review. 😊
Much thanks for Forward2me UK warehouse team (Best parcel forwarding service) and specifically "Julie",
First for giving us this opportunity to buy and to receive desired or needed items when it's impossible with sellers, and to be proactive when we run into issues.
"Windy" communicate at a higher level, smart and solved the problem in record time while there were many cases before me, with a reduced workforce on weekends.
Thanks to the Worldwide best parcel forwarding team, Big thanks for Windy.
All the best,
KAD your loyal customer.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
This was my first time shipping with Forward2Me, and they sure won my heart! I was really impressed with the delivery time. I would definitely recommend.
Purchased package in UK needed shipment to USA. The service by miss "Honey" with fast responses and excellent service was amazing. Thank you
Many thanks for the 5 star for Honey review.
It was only one small box what I needed to forward and they give me no other choice but repacking, so I had to wait and paid for it. I opened a ticket but they took to long to respond and recognize it. No refund or apologized.
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- Preston, Lancashire, United Kingdom
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Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback.
I deeply apologize for the damage to your Nike shoe box and the frustration this has caused.
We understand how important it is to receive your items in perfect condition.
We previously reached out to you via email to investigate the issue with the shoe box but have not received a response.
Please let us know if there’s any further information you’d like to share to assist us in resolving this matter.
Best Regards,
Customer Satisfaction Team
Forward2me