Overview
Forward2Me has a rating of 4.6 stars from 1,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
I recently used F2M to buy a mobile phone from amazon.co.uk using the tax free service in Guernsey. No choice of shipping was offered slow/fast etc and the cost of shipping outweighed the VAT saved. The phone was without a separate cover with arrived separately. I was told there was no benefit in consolidating. This made little sense to me.
Ich hatte erst vorbehalte, aber es hat alles toll geklappt!
Many thanks for the 5 star review. 😊
Thanks for the great experience! Very smooth operation. When there was an issue with incoming shipment, the customer support team exceeded my expectation in how thorough they were with investigating and handling the case, even if it was a small misunderstanding. Special thanks to Joyce and Aimee!
Many thanks for the 5 star review for Joyce and Aimee❤️
Nica from the support centre of the Germany warehouse was GREAT, constantly keeping me updated and in the end solving my issue (damaged products) in the best possible way for me! I'm really satisfied of her support, but I can't say the same of the Forward2Me shipping.
I had an exceptional experience with Forward2Me! Their service is incredibly efficient and reliable. From the moment I placed my order, I was kept well-informed with timely updates and tracking information. The packaging was done with great care, ensuring that my items arrived in perfect condition. The customer service team was always friendly and quick to respond to any questions I had. Overall, Forward2Me has exceeded my expectations, making international shipping a hassle-free process. I highly recommend their service to anyone needing a trustworthy forwarding company!
😊👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
Many thanks for the 5 star review. 😊
I have been using forward2me, for almost a year now, I couldn't be more happier, they have the best prices and most professional and friendly customer service, they are super patient, they take each quarry query seriously and they take the enough time for each customer, special thanks to Joyce for being the the who always helps me with me matters, forward2me is very lucky to have her.
Many thanks for the 5 star review for Joyce❤️
By far the best forwarding service I have used (and I have used quite a few in US and Japan) with fast turnaround, competitive shipping options and pricing and easy to use website. Highly recommended!
Many thanks for the 5 star review. 😊
Jane is amazing. She was able to help me very quickly. Thanks again
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jane❤️
Thank you Joyce for your help! Fast and efficient response by forward2me. I really appreciate it.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
My view is that that it is neither clear or instinctive on why the receipt is attached, and how the repacking is selected given the receipt issues. Nica helped me through this.
Hi Adrian,
Thanks for the feedback.
When shipping to Australia, there are specific requirements and regulations that customers need to be aware of. One key requirement is providing a proof of invoice before you can proceed with shipping. This is essential for compliance with Australian customs regulations.
Additionally, when shipping to Australia, we're required to charge a Goods and Services Tax (GST) on both the value of the goods being shipped and the services we provide. This tax is mandated by Australian law and ensures that all shipments meet the necessary legal and financial obligations.
Shipping car parts via air can be challenging due to their size, weight, and sometimes delicate nature. To ensure these items arrive safely, repacking for added protection is often necessary. This step not only helps to secure the parts during transit but also complies with safety regulations.
I hope this explains!
Many thanks,
Forward2me
Jane shared great info regarding shipping. Im now confident to use Forward2me platform for shipping all my products
Many thanks for the 5 star review for Jane❤️
A customer service representative named JANE really helped me resolve my worries regarding my shipment and the payment process. They were quick to respond and very clear and helpful.
Many thanks for the 5 star review for Jane❤️
I had bought a toy from square enix. A stuffed spriggan animal. It got lost in the warehouse, and so i used the customer service to help attach the spriggan to my account. The person who helped me was Kat in the UK office.
Many thanks for the 5 star review for Kat❤️
Forward2me is an excellent platform to store and send packages of all types.
Customer service is also excellent; in particular I would like to call out to Jane who helped me resolve an issue very quickly.
Many thanks for the 5 star review for Jane❤️
I was kept in the loop throughout the entire process. Great service. Smooth process.
Many thanks for the 5 star review. 😊
They hold my shipment for no fault of me for more than 15 days and when they released it I chose a delivery company (UPS) where they mentioned a two days delivery, it took a week to a direct place like Dubai ( so they will not say it's a remote delivery site) so they there no excuse and when it arrives I have been charged an extra amount more than the taxes here, so I will think twice and you should before using this site even though I am with them for years but I don't understand what happened to them lately
Hi Ahmed,
We acknowledge that delivery times with most couriers are not always guaranteed, as they depend on factors like unavoidable delays and local customs clearance.
On 19/07/2024, there was a mechanical failure with this UPS delivery for your shipment.
When importing goods from another country, it's important to understand that customs regulations usually require taxes to be applied to the items. These taxes are necessary for the smooth clearance of your package through customs. The specific charges can vary depending on the value of the items in the packages.
The fees you’ve paid to forward2me cover a variety of services, including the acceptance of your parcel, any necessary repackaging, and the completion of required export documentation to facilitate the shipment of your goods from the UK.
However, it's essential to note that these fees do not include any potential import duties or taxes, or brokerage fees that might be applicable when bringing the goods into your country.
For more detailed information, please refer to our FAQ section. https://forward2me.zendesk.com/hc/en-gb/articles/360014012079-Do-shipping-rates-include-duty-charges-and-taxes-
We have also outlined this under Terms of Trade 8 International Deliveries. According to section 8.2, goods you require us to send through the Services may be subject to import duties and taxes. You will be responsible for these. We have no control over such charges and cannot advise you as to what they may be, although your local customs office may be able to assist.
We have also sent you an email. I hope this clarifies and if you require further information please let us know.
Many thanks
Forward2me
I am working on forward2 me company it's very best service for every person who want to do fast and safe business I am really satisfied and I am regular customer
Many thanks for the 5 star review. 😊
It was an amazing experience to sit in our office and move a package from Europe to home.
Many thanks for the 5 star review. 😊
Used them to reship a small, fragile antique from UK to United States, there were very fast and efficient and price was reasonable. Would definitely use again.
Many thanks for the 5 star review. 😊
- Visit Website
- Preston, Lancashire, United Kingdom
- Edit business info
Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Richard,
Thanks for the feedback.
With UK tax free warehaouse we only offer DHL and FedEx.
As you are shipping to Australia, GST is included in your total shipping cost paid with Forward2me.
The Australian Government introduced the charge of GST(Goods and Service Tax) on 1st July 2018.
We therefore need to charge 10% GST on all goods with a value of $1000 Australian dollars or less being shipped via our services and 10% on the shipping service provided. Shipments over the value of $1000 will be charged on import.
I hope this helps explain the reason for this charge however if you have any further questions please don't hesitate to get in touch.
Many thanks,
Forward2me