Overview
Forward2Me has a rating of 4.5 stars from 1,797 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
Forward2me is an excellent platform to store and send packages of all types.
Customer service is also excellent; in particular I would like to call out to Jane who helped me resolve an issue very quickly.
I was kept in the loop throughout the entire process. Great service. Smooth process.
Many thanks for the 5 star review. 😊
They hold my shipment for no fault of me for more than 15 days and when they released it I chose a delivery company (UPS) where they mentioned a two days delivery, it took a week to a direct place like Dubai ( so they will not say it's a remote delivery site) so they there no excuse and when it arrives I have been charged an extra amount more than the taxes here, so I will think twice and you should before using this site even though I am with them for years but I don't understand what happened to them lately
Hi Ahmed,
We acknowledge that delivery times with most couriers are not always guaranteed, as they depend on factors like unavoidable delays and local customs clearance.
On 19/07/2024, there was a mechanical failure with this UPS delivery for your shipment.
When importing goods from another country, it's important to understand that customs regulations usually require taxes to be applied to the items. These taxes are necessary for the smooth clearance of your package through customs. The specific charges can vary depending on the value of the items in the packages.
The fees you’ve paid to forward2me cover a variety of services, including the acceptance of your parcel, any necessary repackaging, and the completion of required export documentation to facilitate the shipment of your goods from the UK.
However, it's essential to note that these fees do not include any potential import duties or taxes, or brokerage fees that might be applicable when bringing the goods into your country.
For more detailed information, please refer to our FAQ section. https://forward2me.zendesk.com/hc/en-gb/articles/360014012079-Do-shipping-rates-include-duty-charges-and-taxes-
We have also outlined this under Terms of Trade 8 International Deliveries. According to section 8.2, goods you require us to send through the Services may be subject to import duties and taxes. You will be responsible for these. We have no control over such charges and cannot advise you as to what they may be, although your local customs office may be able to assist.
We have also sent you an email. I hope this clarifies and if you require further information please let us know.
Many thanks
Forward2me
I am working on forward2 me company it's very best service for every person who want to do fast and safe business I am really satisfied and I am regular customer
Many thanks for the 5 star review. 😊
It was an amazing experience to sit in our office and move a package from Europe to home.
Many thanks for the 5 star review. 😊
Used them to reship a small, fragile antique from UK to United States, there were very fast and efficient and price was reasonable. Would definitely use again.
Many thanks for the 5 star review. 😊
Amazing website, excellent service and rates. But honestly the most amazing them is the personalized customer support. I had a problem with one of my shipments (all my fault, I left the country that I was supposed to recieve the shipment earlier than planned) and I had JOYCE from the customer support helping me across the whole journey. Numerous emails and dedicated support to make sure I recieve my shipment, not the normal robot that doesn't do you any good but a dedicated, empathatic and helpful JOYCE that hears the customer needs and make sure that your valuables are not lost and your voice is heard throughout the process. Thanks again Joyce😊
Thank you so much for your wonderful feedback! We’re happy to hear that you love our website and appreciate our service and rates. Our web design team works hard to provide the best experience for our customers, and your kind words mean a lot to us. Many thanks!
Great service, Fast Forward and Cost effective Shipping from US to EU. Super Impressed. Good online website to, for me to manage arrival and forwarding of parcels.
My questions about their forwarding services, prior to using such services, where answered promptly, thoroughly, and professionally by Regilyn. The answers I received resolved the doubts and concerns I had regarding their new warehouse in Wilmington, Delaware, US. The service has been very good.
Many thanks for the 5 star review for Regilyn❤️
Thanks to forward2me I have been able to bring to Mexico things I am really in love with from the UK which otherwise couldn't be possible to get. The web page and the process are very easy and friendly to use. When using the consolidation option everything is well packed and also the shipping is extra fast! (I've used ups)
JOYCE provided me excellent service from the USA FORWARD2ME.COM warehouse and is a star performer. She continues to provide excellent customer service. JOYCE was proactive and instrumental in resolving issues that were primarily due to challenges with the courier. JOYCE never complained but was positive with her attitude. Her attitude was inspirational. JOYCE is helpful, dedicated and remained committed to monitoring my packages until they arrived at my doorstep. I knew I made the right choice when I signed up for FORWARD2ME.COM. Thanks JOYCE. Thank-you for your service.
I recently used Forward2me to arrange the shipment of some items from Sweden to Australia. I was thoroughly impressed with the speed and quality of the service, and when I had some enquiries (I was new to the service), Regilyn at the forward2me Customer Services team was prompt to reply to my messages on WhatsApp. I will definitely be recommending Forward2me to other people.
Many thanks for the 5 star review for Regilyn❤️
Was a nice and enjoyable experience, and the customer service was good. I chose this company to send my shipment from the UK to Saudi Arabia. I appreciate the efforts of the customer service team, and special thanks to Joyce who was attentive until the package was delivered. Thank you everyone and we wish you success in customer service.
Many thanks for the 5 star review for Joyce❤️
I used the Forward2Me service after ordering something from Germany that I couldn't get in my country. I must admit to being a little apprehensive at first as I've never used such a service before, but it far surpassed my expectations.
My package was received, processed and put in the hands of the courier within about 36 hours. It was an incredibly quick turnaround and because of this I received my item well ahead of the estimated timeframe.
The Forward2Me website is easy to use and communication is good.
An honest and reliable service provided and I'll be using them again for online purchases.
Nica was incredibly supportive and helped me resolve a small problem in no time. She was fast, professional, and truly supportive throughout the process.
Many thanks for the 5 star review for Nica❤️
I ordered multiple items from eBay and everything went well till I tried creating a package with my items. It wasn't easy to figure out which option would be suitable, because it was not straightforward. I also had an issue with one of my items. Forward2me had to remove a used memory card from one of the items, while it was not prohibited and not mentioned in the FAQ as well. It caused a week-long delay. I also lost the memory card during the process. The support team was helpful, so my only concern is the content of the site.
It is also hard to find the right address for the right regions.
Hi Peter,
Thanks for the feedback.
Historically we have not shipped these because we are unsure of what the contents are on the memory stick/card/SSD.
Each country has different laws on what can be imported, for example there may be pornography, pirate videos or other illegal content.
This information is now added under our FAQ link here https://forward2me.zendesk.com/hc/en-gb/articles/14768497540636-Can-you-ship-second-hand-memory-sticks-memory-cards-or-SSDs?
I hope this explains.
Many thanks,
Forward2me
Nica was a huge help in making sure my shipment from the USA warehouse arrived in perfect condition. Much appreciated, thank you.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
If I take time to provide in advance tracking nr and goods description, I do not want it to be changed, since it causes me troubles and extra costs wilth customs.
Thank you for your feedback.
To ensure a seamless and efficient processing of your incoming packages, we highly encourage customers to provide a detailed description or upload the invoice when sending packages to any of our warehouse locations.
Please note that providing accurate and complete tracking numbers, along with the correct description of the goods, in advance is essential for smooth customs processing. This helps to avoid any delays or additional costs that may arise from discrepancies or missing information.
Your cooperation in submitting these details ahead of time is greatly appreciated and will contribute to a more streamlined experience for you.
Customer Satisfaction
I have a good experience with this company. Amazing support, good and quick comunication. Package arrived in good conditions (U.S). My support buddy was Joyce.
Many thanks for the 5 star review for Joyce❤️
The staff are very attentive (thank you Joyce) but the site lacks a few features. It would be good to be able to leave an editable 'note' about a product that has already been received, because unfortunately when products are declared as arriving, they are often badly identified and the references are then replaced by random things that make it very difficult to keep track of the products to be received...
Can't wait to see improvements in this area.
Hi Frederick,
Many thanks for the feedback. We're glad to learn that Joyce in particular is attentive. We appreciate your suggestion regarding the ability to leave an editable note about received products. We understand the importance of accurate product identification and tracking, and we acknowledge that there is room for improvement. Thank you for your patience and support. Many thanks!
Forward2me
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- Preston, Lancashire, United Kingdom
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Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
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Many thanks for the 5 star review for Jane❤️