Overview
Forward2Me has a rating of 4.6 stars from 1,786 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
I was annoyed with the first shipment as there were many staples on the package and books covers that I shipped and it was not forward2 me fault, but the handeling company. However, when I complained to forward2me they gave the matter consideration and fixed the issue, the second parcel was well-packed without any issues.
Thanks
Been using for 2+ years. Consistently deliver excellent service. When things inevitably go wrong their customer support has been excellent in resolving issues seamlessly.
Thank you so much for your continued support over the past two years! We truly appreciate your kind words about our customer support. We're always here to help whenever you need us!
I faced trouble with you many time Loss original boxes, delay shipping and expensive No choice between shipping company, all most shipping with FedEx and I asked you to change but nothing happened, any way I find another company,,, by your policy you will lose a lot of customers
Thank you for sharing your feedback, and I'm truly sorry to hear about your experience. I understand how frustrating it must have been to deal with lost boxes, shipping delays, and the lack of choice when it comes to carriers.
Our team is going to work and investigate.
Customer Satisfaction Team
I have used Forward2me several times now and their customer service is excellent. They always answer my queries promptly and assist me as best as they can. I just wish the postage cost is lower but I know it involves third parties and therefore beyond their control. 🙂
Thank you so much for your kind words! We're really happy to hear you've had a great experience with our customer service it's always our goal to be as helpful and responsive as possible.
Joyce at the Preston warehouse was excellent. My package was delayed by customs for over a month, and she constantly checked in to keep me up to date with the situation. She even kept me updated on Sundays and late nights. Thanks so much for your superstar service, Joyce
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce. ❤️
Jamie, from the forward2me U. K. team, was extremely helpful in assisting me with my shipping requirements for a very small, lightweight package. It took some careful communication, by e-mail, for me to relay my particular requirements for the delivery of the package, but Jamie was very accommodating and understanding and managed to satisfy these requirements. I highly recommend forward2me for shipping parcels internationally. I have been receiving packages from forward2me for many years. Jamie provided clear communication, which was both reliable and informative. Excellent Customer Service. Thank You, Jamie.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jamie❤️
When I ordered from AMAZON, the items I ordered with a single order number were shipped separately to the.
At that time, I encountered an error where the items were divided into READY tubs and REVIEW tubs, but HONEY from customer service responded quickly.
Thank you for your message, for sharing your experience, and for giving Honey a 5-star review — we really appreciate it!
I was anxious about my package being delivered to the destination warehouse in Delaware, USA but was given "to an individual" by USPS, so I contacted Forward2Me via email to ask why it was not displayed in my Shipping inventory on the Forward2Me site.
NICA assured me most parcels are displayed within 48 hours and so it was. I was really worried someone else accidentally took my parcel and made off with it at first, glad it panned out for me in the end
Thank you for sharing your experience with us and 5 star review for Nica
**5-Star Review for Nica from Forward2Me** "Nica from Forward2Me provided exceptional service! She was incredibly helpful, responsive, and went above and beyond to resolve my shipping inquiries. Her professionalism and friendly attitude made the entire process smooth and stress-free. Highly recommend her and Forward2Me—thank you, Nica!"
Thank you so much for your kind words! We're glad to hear that Regilyn, Windy, Aimee, and the Forward2me team provided you with excellent service.
I have been using Forward2Me for over 13 years, and I can confidently say that they are one of the best package forwarding services out there! Their competitive prices and excellent customer support make them my go-to choice for shipping items to Greece.
The team at Forward2Me always does their best to assist with any issues and ensure that parcels are shipped efficiently. Over the years, they have been reliable, professional, and fast, which is why I continue to trust them for my deliveries.
One small downside is that there aren't many options when forwarding parcels to Crete, but I understand this is more due to courier limitations rather than Forward2Me itself. That said, they still offer great solutions, and I always receive my packages safely and in a timely manner.
Overall, if you're looking for a trustworthy and cost-effective forwarding service, Forward2Me is the way to go! Highly recommended!
Thank you so much for your incredible support and loyalty over the past 13 years! We truly appreciate you taking the time to share your experience with Forward2Me. It means a lot to us to hear that our competitive pricing, reliable shipping, and dedicated customer service have made a positive impact on your experience.
It’s a pleasure serving you, and we look forward to assisting you with many more shipments to come! If you ever need anything, please don’t hesitate to reach out.
Customer Experience Team
This is my first time using forward2me and I found the process very easy to follow. Honey in the UK branch was very helpful in processing my two packages and I look forward to using this company again.
Thank you for your lovely feedback! We're so glad to hear your first experience with forward2me was a positive one. It's great to know that Honey was helpful 🙂
Recently I had an awesome client support experience, the team member "Aimee" from the forward2me warehouse, in York House, United Kingdom, it was a very comprehensive person, always focused in giving the right information and be able to help getting the package delivered to me asap.
Thank you
Thanks for the 5 star review :))
I was connected to Windy, an Associate who helped me sort out an issue of my parcel at the Germany Warehouse. She was prompt and excellent and got the job done. I would recommend Forward2me to everyone for their service and for the Customer Support that is offered by them.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
I would like to say that FWD2ME customer service was excellent. Nica in particluar was most helpful and adapt at handling the issue with a misplaced parcel. Many thanks.
We're delighted to hear that you had a positive experience with our customer service team. Nica will be especially pleased to know her support made a difference and helped resolve the issue with your misplaced parcel. 🙂
All questions answered promptly, shipments received in perfect order, thank you again! I love the wider choice of shipping options - hope Guernsey follows suit, soon.
Thank you so much for the kind feedback! We're really glad to hear everything arrived in perfect order and that the expanded shipping options have been helpful.
The cell phone number didn't seem to work for me on some pages. I then wrote to support and Nica from support helped me immediately and within a few hours I was able to change the number and register. The support is very good!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica
The service provided by forward2me is top notch: I have used them several times and never had any issue, my parcels have always been reliably and quickly sent to me.
The conditions and pricing are absolutely transparent: just check the website and you will know what is going to happen and what you are paying.
I cannot comment on their customer service just because I have never needed, which is a good thing in itself
Thanks for the 5 star review :)
The team at forward to me are always so supportive and ready to help if there is a problem - it's dealt with fast with no delay. My parcels arrive quickly and packaged well. An extremely reliable service.
Thanks for the 5 star review :)
Sent a package from the UK main warehouse to Spain and it got stuck in customs. FedEx was useless in solving the problem. Julie from forward2you customer service was very helpful. She provided me with the documents I needed to send and the package was on it's way the next day.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
Love Forward2Me, it is a simple & effective service for getting UK purchases to me in the US. Shipping things to and from family is also made easier by Forward2Me
Thank you so much for the kind words! We're glad to hear that Forward2Me has made your UK-to-US shopping and shipping experience smoother, especially when it comes to sending things to and from family. 🙂
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- Preston, Lancashire, United Kingdom
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Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your honest feedback, and we're really sorry to hear about the issues with your first shipment. While it wasn't directly under our control, we completely understand how frustrating that must have been. We're glad we could address your concerns and that your second parcel arrived in perfect condition. Your satisfaction means a lot to us thanks again for giving us the opportunity to make it right!