Overview
Forward2Me has a rating of 4.6 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
I am very satisfied with the prompt service and helpful staff.
I wish the account verification was done at the beginning so I wouldn't have to wait for it. I was in urgent need of the materials for my company. But good thing they have a very good customer service who is always replying to my emails.
I used Forward2Me a couple of times, and it was always a very smooth process. Customer service is excellent, and we are ready to provide support with any logistics.
Thank you for your positive feedback! We're thrilled to hear that your experiences with Forward2me have been smooth and that our customer service team has met your expectations. We’re committed to providing excellent support and handling logistics efficiently. If you ever need assistance, don’t hesitate to reach out. We look forward to continuing to serve you!
I had an incredible experience with Forward2Me, thanks to Regilyn, who went above and beyond to help us with a very tricky situation. We had mistakenly sent a package to an outdated MyUS address, and after being told by MyUS that nothing could be done, we almost gave up. After days of searching, we found Forward2Me and connected with Regilyn, who not only found our package but also helped us set up an account and arranged the shipment back to us.
Her dedication, resourcefulness, and quick action are genuinely impressive. I've never encountered customer service like this, where a representative took such swift and effective steps to resolve an issue. Regilyn deserves the highest praise, and Forward2Me is lucky to have someone who truly sets a new standard for customer service.
Thank you, Regilyn, for saving the day!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
Ultra super services.
Maximum correct.
A rare good attitude towards the activity they are doing.
Keep going.
Thanks
Many thanks for the 5 star review. 😊
I had the pleasure of speaking with Jane, and I couldn't be happier with the assistance she provided. She answered all my questions thoroughly and made sure I felt comfortable with the information.
Jane's friendly and approachable demeanor made the process so much easier, and she was genuinely interested in making sure that all my questions were answered. I left the conversation feeling informed and valued. Thank you, Jane, for your exceptional service.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jane❤️
Will use it, again for the reasons I have stated above in the subject line.
Many thanks for the 5 star review. 😊
An error in the size of a package was preventing it from being sent. Had to contact customer services late Friday night. Email was answered almost immediately by Julie who had the problem solved and the package on it's way again within a few hours. Excellent service. Thank you Julie.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
Plaudits to the brilliant JOYCE of UK Warehouse location who was relentless in her efforts to address complex issues relating to shipment protocols. Her effectiveness in resolving issues and preventing recurrence of problems only prove a proactive mindset on her part. Forward2Me is a well- oiled machine and Joyce's professionalism is an invaluable asset to boot.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Regilyn was one of the best customer service person I have ever met. She took time and patience to analyze my issue and successfully resolved it. Keep it up
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
Very nice organisation fast, trustworthy and secure. Special mention to Jane who solves problems at lightning speed.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jane❤️
I don't think a service like this could get any easier to use. I will definitely use the service again.
Many thanks for the 5 star review. 😊
My package arrived, they opened it, no problem, then they dissapeared, stopped answering and i never got my 300dollars worth package
We do not recognize your account and believe this review may not accurately reflect our service. If you have any specific details about your package ID, such as the tracking number or shipment ID, please share them with us. We are committed to resolving any issues and ensuring our customers are satisfied. Many thanks!
Till Today I made only good expiriences with Forward2me. The Website is very stabil and easy understandable. The Customer Service very helpfull and they fix a little missunderstanding fast and easy...Thanks
Thank you so much for your kind feedback! We're delighted to hear that you've had a positive experience with Forward2me. It's great to know that you find our website stable and user-friendly, and that our customer service team was able to assist you quickly and effectively. We truly appreciate your support and are here to help whenever you need us. Thanks again!
I've been communicating with Joyce through email for a while now and anytime I have a question she is very helpful, kind, and is able to provide clear answers. I really have appreciated help with using forward2me.
Many thanks for the 5 star review for Joyce❤️
My first time ever using a forwarding service. Aimee was very helpful with the inquiry I had.
Many thanks for the 4 star review. 😊
I requested to combine packages and the site offered up a max postage price range for when that parcel would be ready to send. Instead when it was ready to send the actual postage quote was well above that range. I paid as I didn't want any issues but probably won't use this provider again.
Thank you for your feedback.
We understand your frustration regarding the final postage cost being higher than the initial range provided.
Based on your request, we believe you selected the "combine and repack" option with FedEx as your courier. Please note that FedEx is the default courier when this option is chosen. The initial postage estimate is a general range, and the final cost may vary based on factors such as package size, weight, and destination after being optimised.
Regarding shipments to Australia, please be aware that the Australian Government introduced a Goods and Services Tax (GST) on imports on 1st July 2018. As a result, we are required to charge 10% GST on all goods valued at $1000 AUD or less, as well as on the shipping service itself. For shipments over the value of $1000 AUD, GST will be charged upon import.
If you are a registered Australian Business Account holder approved for GST, you can register your account number in your Forward2me profile. GST will not be charged on shipping via your account, and the transaction will be declared as part of your usual return to the Australian Tax Office.
We hope this clarifies the situation. If you have any further questions, please feel free to reach out to us.
The delivery times offered are completely incorrect. I paid £47+ for 1 business day delivery, and following purchase, was immediately notified by DHL that the delivery will take a week.
Hi Kasper,
Thanks for the feedback.
August 8,2024: Your shipment was picked up and processed at a DHL facility before making its way to East Midlands. Here, it was sorted and prepared for its next leg. By late evening, the package departed from East Midlands, heading towards Germany.
August 9,2024: Crossing Borders. Upon arriving at the DHL sort facility in Leipzig, Germany, the shipment was processed and quickly sent on its way. This facility acts as a hub for sorting and forwarding packages, ensuring they reach their next destination smoothly.
August 11,2024: Arrival in Poland. Your shipment touched down in Poznan, Poland. At this stage, customs clearance updates were regularly processed, indicating that the customs procedures might continue while the shipment was still in transit.
August 12,2024: Clearing Customs. The following day, the shipment underwent final clearance processing in Poznan. Customs clearance was successfully completed, allowing the package to move forward towards its destination.
August 13,2024: On August 13th, the shipment was out with a courier for delivery. The journey came to a successful end as the package was delivered in Poznan, Poland.
Please note that the transit times provided at the time of payment are estimates and cannot be guaranteed. Delivery times can be affected by various factors, including potential delays and local customs clearance.
I hope this clarifies.
Many thanks,
Forward2me
I had a package which contained loose lithium coin cells, which require extra care to ship. I contacted support, and Joyce helped explain the carrier rules to me and made everything straightforward to deal with. I've used forward2me for a couple of years and highly recommend them!
Many thanks for the 5 star review for Joyce❤️
I would to thank forward2me for the opportunity to be able to make purchases from the United States. I also thank mrs Jane for her quick answers. The books arrived a bit damaged due to poor packing. Cardboard box would have been better.
Many thanks for the 5 star review for Jane❤️
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- Preston, Lancashire, United Kingdom
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Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Many thanks for the 5 star review. 😊