Overview
Forward2Me has a rating of 4.6 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
Perfect Service. Fast processing. Quick contact. Easy payment processing. Fast parcel delivery.
Julie was able to professionally and quickly resolve my issues at my USA address by providing an detailed and easy to understand explanation. Highly recommend forward2me and their superb customer service!
I was really skeptical of the site at first since I had never used a service like this. However, after my first purchase and delivery (which I was really nervous about) Everything arrived relatively on time. I will use the service they offer a few more times to see whether the cost is worth it. The cost for my purchase was $30 dollar delivery using ups worldwide. I also added an additional insurance of $20. So total cost of delivery was 50 dollars plus tax.
Hello, I had excellent service from Forward2me from support person Regilyn who was the person who greatly assisted to guide me through the process of getting my package released and repacked for safety. Highly recommended.
Many thanks for the 5 star review for Regilyn❤️
I'm really pleased to have this option for having items shipped to me. I'd read a lot of reviews, both kinds, and decided to give it a test, which worked out really well. Once I figured out what to do, it's been a surprisingly straightforward experience each time, and I received everything quickly, too, and well packaged. I've only ever had things shipped from the UK to the US, but very happy so far!
Many thanks for the 5 star review. 😊
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
Many thanks for the 5 star review. 😊
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Thank you for your feedback regarding the shipping cost for your trinket box and jewellery box.
Even small items like these can impact shipping costs, especially if they require special handling or packaging. The dimensions and weight of the package are key factors that couriers use to determine rates.
Shipping costs are generally calculated based on the amount of space your shipment occupies, rather than its actual weight. This is known as the volumetric weight. All major couriers (e.g., DHL, TNT) use this measurement to calculate shipping prices. However, if the actual weight of the package is higher than its volumetric weight, the shipping price will be calculated based on the actual weight instead.
In your case, the volumetric weight of your shipment was higher than its actual weight, so the shipping fees were calculated using the volumetric weight, which led to the increased cost.
We truly want to continue providing you with the best possible service. If you’d like to discuss this further or explore alternative shipping options, I’m happy to assist.
Many thanks,
Customer Satisfaction Team
It was shocking. I have already sent in a detailed
Account of the issues. No one has called me back.
I cannot believe it cost me 81 pounds to receive this tiny parcel that took four tearful weeks trying to arrange its postage to me.
A total rip-off, poor service, too long a wait……. Incorrect information, too many people referred me to FAQ and this never answered my query. I was told it needed re packing and then told it didn't but I had to pay for it anyway. Etc etc.
I deserve to get my money back.
Thanks for the feedback.
I’m truly sorry to hear about the challenges you faced and the frustration caused during the process.
We’ve reached out to you directly regarding your concerns, and I believe this issue has now been resolved. Please don’t hesitate to contact us if there’s anything further we can assist you with or if you’d like to discuss this matter further.
Thank you for giving us the opportunity to address your concerns.
Warm regards,
Customer Satisfaction Team
No one answered my queries. It took me three agonising weeks till I sorted the site use.
The site is too difficult to negotiate. Too many staff tried to help me and most sent me"Go to FAQ."
I will never use this again and certainly not if I was made aware that it would cost another $200 to send a small light weight parcel.!
I tried for days on end to get help. Often in tears thinking I would NEVER get my parcel. I felt totally held to ransom.
NEVER AGAIN…….
I have used the service provided by forward2me multiple times and I can only recommend it. Packages are quickly processed and the shipping rates they provide are very fair. They also provide a lot of information about every package and every shipment in the dashboard that is very easy to use. But the best of all is the great customer support. The Wilmington, DE warehouse, where my US address is, has got very nice, committed and competent support staff who always try their best to help you with your individual problems and questions. For example, support staff Nica helped me split a package that was too heavy into two smaller ones and saved me hundreds of dollars. She then tracked my shipment and made sure everything went well. Great customer support!
Hi Malte,
Thank you so much for your glowing feedback! We're glad to hear that you have had such positive experiences with our service multiple times. It's wonderful to know that our quick processing, fair shipping rates, and user-friendly dashboard have met your expectations.
We are especially pleased to hear about your experience with our Wilmington, DE warehouse and our support staff.
Nica will be delighted to hear your kind words! We're glad she could assist you in splitting your package and saving you money, and that she ensured your shipment went smoothly.
Your recommendation means a lot to us.
Best regards,
Forward2me.
My first experience with this company, I had a number of different questions to ensure I understood everything well and REGILYN was super efficient, friendly and helpful via the on line chat facility.
I intend to use the service on a frequent basis so am pleased to have found this company
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
Forward2Me is an excellent service for ordering parcels from the UK. The entire process went smoothly, the package arrived without any issues, and the customer service was top-notch. Special thanks to NICA for the professional support. Highly recommend!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
I am very satisfied with this customer service experience. The customer service representative was friendly and patient, always polite throughout our conversation. What surprised me even more was the quick response time, with almost no waiting. After I raised my issue, the representative quickly understood my needs and provided detailed and professional answers. The problem was ultimately resolved quickly and effectively, exceeding my expectations. I am very pleased with the customer service from KAT at forward2me Limited | York House, Green Lane West, Preston, PR3 1NJ, United Kingdom. Thank you very much!
Many thanks for the 5 star review for Kat❤️
I was informed my package needed to be repacked to signify the contents were fragile, the support member JOYCE helped me get this figured out easily
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
I would recommend everyone to try and use the Forward2Me services and features
Many thanks for the 5 star review. 😊
I have used several different proxy and forwarding services to get items from Japan and I was a bit wary to use this new service, but I have to say Forward2Me came through when other services wouldn't handle my shipment!
I had to email with customer service quite a bit to make sure everything went smoothly due to the nature of my purchase, but I can at least say when there were some misunderstandings/issues; they were fair and I was satisfied with how they handled said issues.
From my experience, questions are answered fairly quickly and the customer service agents are both professional and helpful if you have any inquiries about something.
Overall, I feel as though Forward2Me went above and beyond to get my items to me, so if you want something that other services may not deal with or just want to give them a try as a forwarding service in general, I would definitely recommend giving them a shot!
Thank you for your feedback! We're happy to hear that you had a positive experience. It's great to know that our customer service team was able to assist you effectively and that we could handle your shipment when others couldn't. We strive to provide professional and helpful service, and we're glad that we could meet your expectations. Your recommendation means a lot to us, and we look forward to serving you again in the future! 😊
Everything was great. I'm completely satisfied.
Everything was great. I'm completely satisfied.
Many thanks for the 5 star review. 😊
First time forwarding service user. The forwarding itself went smooth. The only downside is that the price turned out to be higher than the price of the item being sent. It's probably justified, but initial estimate page showed me couple of options twice as cheaper, which were unavailable during the order finalization.
Hi Roman,
We’re glad to hear that the forwarding process went smoothly.
I would like to clarify how shipping costs are calculated.Shipping fees are generally based on the amount of space that your shipment occupies, which is determined by its volumetric weight. This is the formula most couriers, such as DHL and TNT, use to calculate their shipping prices. However, if the actual weight of the shipment exceeds the volumetric weight, the shipping cost will be based on the actual weight instead.
In your case, the volumetric weight is higher than the actual weight, so the shipping fees have been calculated using the higher volumetric weight.
Some packages are marked for repacking due to the fragile nature of the contents, such as ceramic wall lights. Ceramic materials are highly sensitive and can easily break or crack under pressure or impact, especially during transit.
If you have any further questions or need assistance with anything else, please feel free to reach out.
Forward2me Customer Satisfaction Team
Good working service without problem. Goods arrived.
Many thanks for the 5 star review. 😊
Cannot speak highly enough of forward2me. Is a fantastic company and customer service is always quick and reliable. NICA in UK is outstanding and always been helpful in answering questions.
Will keep using forward to me and have recommended to heaps of people
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
I am very grateful to Windy for exchanging emails many times. The package has arrived safely!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
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- Preston, Lancashire, United Kingdom
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Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Many thanks for the 5 star review. 😊