Foot Locker.Reviews 177

Tried canceling an order through Customer Service but they can't do that so I asked if they can change the shipping address and said they can't do that. What can you do? What's the point of having a customer service department if you can't do these basic things that other companies' customer service department perform on a regular basis.

Also, this problem wouldn't have happened if they said they haven't falsely advertised guaranteed shipping before a certain date. Not to mention the sneakers they ship out are often with bad defects.

Never shopping here again and I advise others to stay away as well.

I purchased timberland shoes for my grandson's 10th birthday upon hitting send I realized I transposed the shipping address and the billing address. I immediately called footlocker they assured me as soon as they could see the order on line they would change the address for me. I call the next morning and was told that as soon as I get the email with the shipping label from UPS I could change the address 20 minutes later I call back because the shipping label from ups showed up in my email. I was told by a supervisor very rudely that I should pay more attention to what I'm doing online that there was nothing he could do. I asked for a credit I asked for some kind of compensation because now I would have to spend an additional $25 with UPS to have the package shipped to New York from Virginia. The supervisor, again told me it was my fault and i should pay more attention, and he was not going to do anything for me. I called my bank because i was going to dispute the charges I was told by my bank that it would take up to a month. I decided to give UPS a call. UPS said they could not change the address because footlocker had certain restrictions on the shipping label. So I called footlocker back and ask for dispute resolution specialist, his name was Zach he reassured me that he would handle this and that my shoes would get to my grandson for his birthday which is today. The shoes were delivered to my house In Virginia not New York. I called to speak to Zach and find out why the shoes showed up here of course he was not available the young lady Donna whom was very empathetic and apologized profusely said that she saw all of the notes from every time I called and understood why i was so upset. There are plenty of places to buy timberlands i will not ever purchase anything from Foot Locker again. Disappointed is an understatement.

I wrote In a 2 weeks ago asking for someone to start an investigation on why i got An email asking how did u like your shoes but no shoes came. Finally i get A phone call after i emailed And raised hell and they called and left a vm saying we have closed the investigation and would like to help you a few different ways call us at this number. Hey well needless to say i have Called this number since Tuesday and no one has returned my call. Im out of 85 bucks and still no shoes! This would have never happened at Finish Line

Dear Clint,
Thank you for your recent order. We regret to inform you we were
Unable to fulfill some or all items from your recent order number
******* due to lack of product availability.

If we can be of assistance in selecting an alternate item, please
Contact us at *******674 or visit our website at
www.footlocker.ca. We apologize for any inconvenience.

Sincerely, Foot Locker Canada Customer Service
*******

Invoice Number: *******

I ordered the Jordan 11's Cap N Gown the minute they dropped on the website. Got a order confirmation ect. Call the store in my town, they still had some in stock, No need though since i had ordered online with free shipping. 5 hours later... get an email. Order has been cancelled shoe is sold out. LMAO then how did i buy it? I even check the site several times after i purchased and the shoes were still available on the site for 2 or 3 hours after i bought... So im just baffled how my order which was done the minute they launched was cancelled. And now my local store is sold out. Youve screwed me completely Footlocker. Thanks for nothing.

I bought a pair of Air Jorden from footlocker on December 24th at 4pm and gave my son as Christmas gift. Unfortunately, my son did not want the pair of shoes for Christmas so I went on December 26th to return it at 2pm. The cashier (young girl may be 17) immediately told me it has been worn! This really made me mad and she ran to the back with the shoes and came back that manager also confirmed they were worn. In reality, my son did not even tried them on since he did not want a pair of shoes for Christmas. The cashier was very rude and the manager was no better than her. They said I can only exchange if I would like to. I have no time going back and forth with this so I asked for their corporate number which the manager rudely said it is on the receipt and I can try all I want. He was right because when I called, I was on hold for 30 minutes and when I finally got someone on the phone, he said this is a wrong department which only deals with online orders! He transferred me to another department and the wait was long there too. So I gave up and finally hung up. Such a bad company to shop. Shoes were perfectly clean but they kept telling me they are worn and dirty. I can not believe that someone can make you believe that the shoes are dirty when you can not find any dirt and the truth was it was in the same condition how I bought it because my son never even looked at the shoes. It was tough to return a brand new unworn shoes within 48 hours of purchase and yes supporting previous comments from others, the staff is really unprofessional and irresponsible young workers who do not have any attention towards the customers. They are not helpful and they ignore customers who are looking for some help. I will never buy anything from footlocker. Stay away.

Order acknowledgement number *******

Just placed this order last night. This morning i received an email saying my order was ready I was excited since this was christmas gift. I called the store to assure it was ready gentleman in the store said it was ready. I also obtained instructions on how to get in quick and leave since i avoid the mall as much as possible. It has been years since i have been there since they tend to hire a lot of teenagers that are not professional or know how to conduct business. I arrived gave my email receipt to the gentleman he goes to the back for a few minutes. Then comes back and tells me they dont have it and i would have to wait for them to call me. I stated that i just called and someone could have told me that before i drive into crazy parking lot with all these christmas shoppers. I then asked Andrew which i believe was the manager, for a refund since i did not plan on going through this again. He refused and said he would have to wait for product to arrive so he could do refund. I then called foot locker customer service for them to refund me. She refunded me the amount and told me it would take about 7-10 days for refund to reflect. Needless to say i wont be shopping here again and being in customer service you would think they would offer some alternative solution but no attempt was made. This place does not care about its customers.

I bought a pair of the puma x fenty fur slides in cool blue i got them super quick and everything was fine. I loved them so much i bought the mint green ones called bay they got here a little bit slower and when i get them what do i get? The blue ones that i already have! I called customer service and turns out the warehouse no longer has them so now waiting for the store to call me back to see if i will even get them. I cant even return them as my closet foot locker is an hour away! Ridiculous! Never buying online here again!

Three weeks since I placed my online order. Used the online chat link. Had to go thru grueling confirmation of every detail of my identity just to be disconnected and restart several times.
Then spoke with someone who told me that the item was on the way. Nope. Then called again days later when I was told UPS didnt pick up deliveries for a week. Customer service folks are very practiced at citing an insincere expression of regret.
Unfortunately, a portion of my purchase was via gift card from my brother in-law. Therefore, footlocker's offer to cancel my order would result in a new gift card, forcing me to still do business with them and place a new order.
If you have the option to buy elsewhere, DO IT. Save yourself the aggrevation and wasted time.

I recently placed an order online, did everything right... both billing and shipping address was correct before I submit my order. I was feeling great until I receive a confirmation on my email & I noticed they had the wrong address. On the same day, I wasn't able to contact them through phone because it didn't work at the time due to bad weather. I was able to contact them twice through chatting, I told them to change my address and they both responded saying they couldn't modify my order. The wrong address is going to St Thomas and I have no idea where that place is. Then the next day, I still couldn't reach them on the phone cause the line couldn't call long distance due to bad weather. It was pouring rain this whole week. I contact them via email, my last option... stating the same concern about my order with the wrong address. They responded again that I have to call them. Their service was ridiculous. I have tried two ways to contact them through chat twice and email. And up until today, they still ship my order to the wrong address. I was furious at the lack of customer service they provided. I finally managed to get a hold of them via phone and I spoke to their rep named Donna. She told me they couldn't do anything about my order, it was already shipped out to St Thomas, Virgin Islands. And yes, they receive my email and my chats. The only thing left for me to do is wait till that person receive the order and then I can file a complain or something. I am going to wait a very long time for a response or to get my money back. What made it all unprofessional for them is they didn't verify my address if it was correct, which is not. They failed to do a simple procedure that all online buyers had always done, verify the purchaser's card if the billing and shipping address is correct. Thank you for your poor customer service Footlocker. You all managed to take my money from under my nose but I will hear from you all soon & I WILL NEVER ORDER FROM FOOTLOCKER EVER AGAIN.

In today's market this is not acceptable.

You see the shoes, you put it in your basket, proceed to checkout, fill the fields, you pay, a day later - payment received, two days later - order CANCELLED. Shoes not in stock anymore.

Ok, take two!

You go to the same shoe, only half a size smaller available, but reviews and also your own pair (in different color) says it should be fine. So again,

You see the shoes, you put it in your basket, proceed to checkout, fill the fields, you pay, order confirmed, a day later - payment received, two days later - order CANCELLED. Shoes not in stock anymore.

Why would I bother with this bunch?

I don't know who the owner is of Foot Locker, but he needs to be an UNDERCOVER BOSS... He need to see and hear how his customers are being treated. First of all, I've never received the shoes that I ordered because USPS lost them. My money has already been taken for the purchase of some shoes that I have never received. I placed the order on 3/15/2017 and paid for the shoes and shipping. Today is 4/6/2017 and I still have not received the refund in my account. I have called customer service almost 10 times inquiring about my shoes and my money. Instead of empathizing with me, I was treated like I did something wrong. The run around I was given just to try and get the issue resolved was Horrible. This is the Worst and I do mean Worst customer service experience I have ever had in my life pertaining to merchandise I never received. WOW! Mr CEO please straighten this out! Please hire new management and new customer service.

Items took a month to come, and when it finally arrived it was a COMPLETELY wrong order. Not even wrong size or wrong colour or something like that. Completely different. Different size, different model, heck, even different GENDER. When I wrote in to enquire about exchange, customer service was extremely rude and unhelpful, and eventually cut me off when I became agitated. Really strongly advise anyone from ordering from footlocker. Terrible experience. On the bright side, joke's on them because the wrong item they gave me actually costs almost twice as much as my original item, so i had no qualms choosing to keep it instead of exchanging, and hopefully just sell it off for a little profit. But really, never order from footlocker. Appalling service all round.

1. Always sound like they don't want to help.
2. Can't even get any good pairs because employees lie about how many were shipped since they take it for themselves. I don't know if that's even aloud.
3. I find this really unfair too because it's the only store I know that sells the shoes i want in my city. Wait for hours before the store opens and then be told that out of the 5-8 that shipped only half got shipped and none any size above 8? Hmmm wonder how that happened.
4. Rigged, rigged, rigged.