Foot Locker.

I'm so disappointed with FootLocker, buying from them online is a problem. I bought a pair sneakers and they gave me $10 off my next purchase in store and online and trying to redeem that offer has been a total disaster. First, I tried to buy sneakers online and the validation code did't work in the website, so I called and after a long talk they said the $10 dollar off code could only be applied manually by them over the phone, so they placed my order and few days later it was canceled cause I used an international credit card and apparently they don't accept those. I'm an international student in NY and have been using this CC since I moved here in 2013, I also bought the first sneakers with that CC in-store, but fine, they don't accept it. However, on my second try today, I called 3 times and talked with 3 different people and I had to give up. I was gonna to use my US Chase Debit Card (which clearly would not have the same problem) and they said that my account was blocked because of the other card I used and they can't place any order because I am registered. Silly c'z you can buy anything from them without even being registered. Finally my friend called and tried buying the shoes herself and they told her that they can only apply one discount at a time (after they HAD applied both codes to my original order with the international credit card), so if she wanted to get the 10$ off she would've had to lose the free shipping coupon. So, I can't use the code myself online because they have to apply it manually and I can't use free shipping when they apply it manually over the phone (even though they initially could). I'm definitely never gonna buy anything here, so many complications just to avoid giving $10 off."

Received used pair of shoes from Foot Locker yesterday.something new observed. No reasonable answer was given.

Online orders suck u never get the sales cuz it cancels your order everytime it's bull crap why advertise sales if it's a lie champs is the same way

I'm in Illinois and they shipped my package to FLORIDA. FLORIDA! WHAT THE HECK. AND NOW THE ITEM IS SOLD OUT. Never again.

Scammers ripped of my money.
They are a bunch of scammers. Horrible customer service. Horrible site.
Stay away!

Not open at 1:30 September 1. Poor way to do business. We were there at 9:30. Went to eat and still not open at 1:30

Workers are extremely helpful and always know what pair of shoes will suit me! Your service is really cool! Thanks for that!

Garbage Pale Store! Avoid At All Cost! Plus They Never Ever Have Your Size In Stock! Go To Finish Line! They Are BesT!

I placed an order for the total amount of $209.98. Upon wearing both pairs downstairs to my vehicle, I realized that neither pair was going to work for me, as they are both too narrow. The shoes were comfortable upon trying them on, but were no longer comfortable as I traveled down multiple flights of stairs, and through my apartment lobby and parking lot. As such, I initiated returns for both pairs on 5/28/2020. Of note, I received one pair on 5/19/2020 and the other on 5/21/2020. So not a significant amount of time had passed since receiving both pairs. On 6/17/2020 both pairs were returned to me stating that the items do not meet their return policy due to being "used and not restockable."

During this time of COVID Foot Locker is taking advantage. I'm certain that had the order totaled $30-$50 there would be no issue with returning, but because they are presumably not making any money, customers are forced to pay for that. Given that the pandemic began late 2019, one would expect that if Foot Locker did not plan to uphold a fair refund policy, and planned to reject all requests, the website would indicate that. But of course, why do that knowing that would inevitably impact sales.

I called the corporate office and finally received a call back. I was informed that pictures were taken and no refund would be granted. I cannot say enough how extremely uncomfortable the shoes are. I was not even able to drive in them; I had to return to my home to change my shoes. The shoes WERE NOT worn for any significant amount of time. I now have to eat a $210 bill for shoes I can't do anything with. Moreover, my contact number was placed on the order, so before rejecting the return, a good business practice would have been to contact me, not to send the shoes back unexpectedly. This entire transaction has shady bad business written all over it.

I recently placed an order online, did everything right... both billing and shipping address was correct before I submit my order. I was feeling great until I receive a confirmation on my email & I noticed they had the wrong address. On the same day, I wasn't able to contact them through phone because it didn't work at the time due to bad weather. I was able to contact them twice through chatting, I told them to change my address and they both responded saying they couldn't modify my order. The wrong address is going to St Thomas and I have no idea where that place is. Then the next day, I still couldn't reach them on the phone cause the line couldn't call long distance due to bad weather. It was pouring rain this whole week. I contact them via email, my last option... stating the same concern about my order with the wrong address. They responded again that I have to call them. Their service was ridiculous. I have tried two ways to contact them through chat twice and email. And up until today, they still ship my order to the wrong address. I was furious at the lack of customer service they provided. I finally managed to get a hold of them via phone and I spoke to their rep named Donna. She told me they couldn't do anything about my order, it was already shipped out to St Thomas, Virgin Islands. And yes, they receive my email and my chats. The only thing left for me to do is wait till that person receive the order and then I can file a complain or something. I am going to wait a very long time for a response or to get my money back. What made it all unprofessional for them is they didn't verify my address if it was correct, which is not. They failed to do a simple procedure that all online buyers had always done, verify the purchaser's card if the billing and shipping address is correct. Thank you for your poor customer service Footlocker. You all managed to take my money from under my nose but I will hear from you all soon & I WILL NEVER ORDER FROM FOOTLOCKER EVER AGAIN.

Every time I go to a Foot Locker it's always a great experience, great customer service, great products, and clean stores.

I wish there was an option for ZERO stars to write this. Placed an order over a week ago payed $22.98 for 2nd day shipping still waiting for my sneakers to get here is been over 7 buissnes days and nothing no ansewer no email return. I got lucky after waiting on the phone for over an hour to confirm i descrepancy on my emails shipping method they said they saw my 2nd day shipping charges. Next day i received an email my item Supposedly shipped. I checked next day and Still nothing my order on there website magically disappeared NO recent history UPS tracking now doesnt work. Welp i called my bank and desputed the charges for item not received they where quick to take my money and no Item delivered. I will NEVER buy from them again. Lesson learn and i got plenty of proof Footlocker if u try to say my item was delivered i took 2 days off work the day of supposedly arrival and the day after and nothing a gift for my son turned to i nightmare. By the way it was them new lebrons graffiti that for some odd reason no retalers have or Never received i made plenty of phone calls.

I purchased timberland shoes for my grandson's 10th birthday upon hitting send I realized I transposed the shipping address and the billing address. I immediately called footlocker they assured me as soon as they could see the order on line they would change the address for me. I call the next morning and was told that as soon as I get the email with the shipping label from UPS I could change the address 20 minutes later I call back because the shipping label from ups showed up in my email. I was told by a supervisor very rudely that I should pay more attention to what I'm doing online that there was nothing he could do. I asked for a credit I asked for some kind of compensation because now I would have to spend an additional $25 with UPS to have the package shipped to New York from Virginia. The supervisor, again told me it was my fault and i should pay more attention, and he was not going to do anything for me. I called my bank because i was going to dispute the charges I was told by my bank that it would take up to a month. I decided to give UPS a call. UPS said they could not change the address because footlocker had certain restrictions on the shipping label. So I called footlocker back and ask for dispute resolution specialist, his name was Zach he reassured me that he would handle this and that my shoes would get to my grandson for his birthday which is today. The shoes were delivered to my house In Virginia not New York. I called to speak to Zach and find out why the shoes showed up here of course he was not available the young lady Donna whom was very empathetic and apologized profusely said that she saw all of the notes from every time I called and understood why i was so upset. There are plenty of places to buy timberlands i will not ever purchase anything from Foot Locker again. Disappointed is an understatement.

This complaint is directed at Foot Locker because it's the parent company to Champs Sports.

Prior to posting this complaint, I researched Foot Locker to understand their philosophy, and in doing so discovered that CEO Richard Johnson launched a sales campaign targeted at kids and defined it as "a purpose of empowering and inspiring youth culture."

Although their prices are quite high, I have purchased a lot of shoes from Champs for my young kids over the past few years.

This complaint is solely about the inappropriate music we heard playing loudly over the Champs intercom during our shopping visit where the song lyrics liberally dropped F-bombs and MF-bombs. Keep in mind kids have to enter Champs stores to try on shoes so parents can't just leave them at home. Plus, this store is located in a mall next to other merchandisers where families also shop.

When I complained to the checkout person, she said "It doesn't bother me." When I asked the manager about the music, he said "Corporate controls the music programming".

What a shame that CEO Richard Johnson feels his higher purpose includes using profanity to "empower and inspire" impressionable children. A 2019 Forbes magazine article ends with a Johnson quote, "We have to really think about how we honestly put the customer at the center of everything we do and say, 'Hey, we get it.'"

No Richard, you really don't!

[References: Forbes March 29,2019 Forbes magazine article titled "Foot Locker Gets Back To Center Of Sneaker Culture By Focusing On More Than Shoes"; 2019 Money, Inc. Article: "10 Things You Didn't Know about Footlocker CEO Richard A. Johnson"]